Convergys Employee Reviews

Found 7,865 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Quick turnover
Supervisor Team Lead (Current Employee) –  Jacksonville, NCAugust 18, 2017
the culture at Convergys where i worked was always quick turnovers and sassy attitudes . People always quitting, getting fired, and then hiring more employees that saw it as a temporary job. i'm assuming being from a small city that had something to do with it.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
On phone continuously. Able only to take short breaks. No time between calls to review.
Customer Service Representative (Current Employee) –  Rio Rancho, NMAugust 18, 2017
Management difficult to deal with. Disrespect of employees and do not seem to care if employees come or go. Strict on time management and keeping with schedule.
Pros
Occasional promotions, prizes, and commissions.
Cons
Sales expected no matter what the situation, Not enough assistance in difficult situations with customers.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
horrible place to work
CSR, Transition Coach/ TSS (Former Employee) –  Pueblo, COAugust 18, 2017
this was the worst job i ever had. they do not pay well and they treat their employees like garbage. there was no pay raises. they dont care about people and therefore i had to leave asap
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Bad
Customer Service Representative (Former Employee) –  North Logan, UTAugust 18, 2017
Bad don't work here worst company terrible management worked for 6 months and never got an opportunity for advancement even when there were positions open they would outside hire to fill those positions
Pros
meet people
Cons
short breaks, dumb management
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
its a good working environment
Convergys (Former Employee) –  Olathe, KSAugust 18, 2017
working at convergys was fun and i enjoyed working there... my co workers were fun and outgoing. i love answering phone calls and meeting new people. i received awards for working hard and making sure everything was done right.
Pros
lunchtime was fun, enjoyed working with others.
Cons
when it was dead.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great work environment, with great incentives
Coach/Trainer (Former Employee) –  Orem, UTAugust 18, 2017
Its a fun place to work, and if your into sales its easy to do. When you get hired they pay for all the weeks they need to put you through training.they do have some good benefits. it just depends on what department you are in.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
This is a Call Center for AT& T
Customer Relations Supervisor (Former Employee) –  Chattanooga, TNAugust 17, 2017
Typical day was spent on the phone answering questions about the phone bill, discussing the bill, past and present. collections, and new plans for local and long distance calling needs.
Pros
Flexable hours, Flexable Shifts due to call volume, incentive for goal
Cons
sitting for ever on the phone, breaks not long enough, being cussed out daily
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Convergys
Market Research Agent (Former Employee) –  Erlanger, KYAugust 17, 2017
I called people about their satisfaction with a particular company and the product that they bought. I learned about those experiences. Overall, it was not fun sometimes getting yelled at, just because I was reading a script.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great entry level position
Customer Service Representative (Former Employee) –  Jacksonville, FLAugust 17, 2017
Good entry level company to begin a career in accounts management. A too relaxed dress code and culture. At times this culture seems too unprofessional and contradicts the mission statement.
Pros
varied opportunities
Cons
short lunch hours
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Employee Recognition is key on the success of Convergys.
Training Delivery Manager (Former Employee) –  FloridaAugust 17, 2017
Convergys is a huge company with a vast experience in Customer Management businesses. Great opportunities to advance and excel through the life time of the employee.
Pros
Wide open doors to succeed.
Cons
not very savvy when selecting locations which affect the company attrition.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stressfilled
Customer Service Specialist (Former Employee) –  Arnold, MOAugust 17, 2017
The environment was stressful, the management was pool trained or didn't care about the quality of work their team was presenting at the time, the ability to handle issues individual agents had was limited it was a miserable experience working there from a business stand point. however the relationships with co workers was the best business ive had to meet new exciting people.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
incentives are great
Customer Service Representative (Current Employee) –  Pocatello, IDAugust 17, 2017
They always try and make sure they have extra incentives to make the job worth coming too. When it comes to Advancing in the company or raises its not really good
Pros
they have awesome benefits, and free cable
Cons
advnacement and raises dont happen like they should
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good company
Customer service representative helping (Former Employee) –  Baton Rouge, LAAugust 17, 2017
Very good company to work for. Very organized and also know how to look out for its people. I must say i have had a good time working for them. Very professional.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Active environment
At-Home Support Agent for AT&T (Former Employee) –  New MexicoAugust 17, 2017
This job helps create skill you did not know you can own. It helps embrace the goals and ambitions we seem to for get about. Help customers is always a big deal!
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
consisted of taking calls from many hostile customers
Customer Service Representative (Former Employee) –  Valdosta, GAAugust 17, 2017
was a difficult pllace to work. many hostile customers while your hands were tied as to how much help you could give. always pushing sales even to angry customers. they did not appreciate your hard work even though other CSRs sat around doing nothing.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good hours and pinp pong table in breakroom
Customer Care Rep (Current Employee) –  Dallas, TXAugust 17, 2017
good place to work starting out a long drive depending on location coming from you get 1 hour lunch closed sunday a real good company to work for in richarson
Pros
1 hr lunch
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The company provides a great avenue for a highly-driven career where various skills are maximized.
Customer Service Representative 2 (Former Employee) –  National Capital RegionAugust 17, 2017
From my previous employment as a Customer Service Representative II of Convergys Services Corporation –Philippines, the country’s premiere and most famous BPO Company, I have gained a wide range of skills including time management, working under pressure, creative problem solving, and most importantly excellent communication skills. A typical day which is actually a graveyard shift is devoted on taking calls specifically on billing, customer support, and troubleshooting. It is such an advantage to have work here since the workplace culture is well-grounded and really promotes sound competition among employees. The best part of working here is enjoying overtime pay and having sale/ good performance bonuses while the hardest part is maintaining the Average Call Handling Time since calls require immediacy, pitching in sales to irate customers, and maintaining your full zest in a dizzy feeling.
Pros
free medicines, rice allowance
Cons
limited leaves
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very friendly work place.
Call Center Representative (Current Employee) –  Hickory, NCAugust 16, 2017
Great place to work, wonderful people, great management, earn paid time off from day 1. Opportunities to advance forward. Great pay and benefits from day 1
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
it sucks. really it does.
Customer Service Professional (Current Employee) –  Savannah, GAAugust 16, 2017
i wouldn't recommend the most dreaded person i know to work here. this place is truly unreasonable and unfair. The management doesnt care about the people and expect you to rearrange everything in your life for the job without notice
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Recruiter
Customer Service Representative (Former Employee) –  Jacksonville, FLAugust 15, 2017
Easy to get access to needed information. Recruiting process was seamless. The recruiters kept in contact to make sure the employee and employer were satisfied
Was this review helpful?YesNoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Convergys. Our community is ready to answer.

Ask a Question

Overall rating

3.5
Based on 11,198 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.4
Job Security/Advancement
3.2
Management
3.1
Culture
3.3

CEO Approval

73%
3,670 ratings
Add your rating