If you need a place to work, they'll hire anyone. I loved this company when it was Stream, before it became Convergys. Now all they care about is making sure there is someone in the chair to take the call. Benefits are terrible. Insurance is outrageous and a joke. They'll lie and promise you whatever just to get you hired to meet a contract quota. Half of the time, they change bonuses so you won't even get them or they'll make up some excuse as to why you didn't qualify for the bonus and/or incentive that quarter/month. They will string you along, telling you they want to promote you and want better for you. However, when the time comes, no promotion and it's given to someone who "hangs" out with the boss or is attached to their hip, rather than the person who actually deserves the job and has worked hard for it. Basically, don't waste your time unless you're in desperate need of a job and don't care about getting lied to or stepped on. Terrible company and they lose all of their good or tenured employees due to lack of actually caring about anyone but themselves.