Convergys Employee Review

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slow production
customer service rep (Former Employee) –  olatheMarch 19, 2014
it was ok.The hardest part of the job was remembering 10 passwords.
Pros
lead support
Cons
cant have your phone on vibrate. Alot of people have kids it can be an emergency
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I would not wish it on my worst enemy
Customer Service Associate (Former Employee) –  Wichita, KSNovember 19, 2017
They care more about the rules than they do about the employees. For example, they make you keep the call time to a certain amount no matter how much help a customer might need.
Pros
They will hire pretty much anyone
Cons
High turnover
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A workday
Team Leader (Former Employee) –  Las Cruces, NMNovember 19, 2017
An average day at work was fun and not overwhelming. Small petty rules and vindictive coworkers would make for a bad day but overall a good place to work.
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Overall rating

3.5
Based on 12,090 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.4
Job Security/Advancement
3.2
Management
3.2
Culture
3.3