Manager (Former Employee) – Las Cruces, NM – March 28, 2017
Convergys is a typical call center environment and can be stressful but its easy to get into and can be quick easy money. There are opportunities to move up from a sales agent to a Team Leader but after that you seem to come to a stop. There are no raises for time or experience but there is opportunity to get bonuses if you are a great sales rep. If you don't plan on selling this is not the job for you. There is a constant push and someone over your shoulder to meet sales goals and even once met you may feel as if your performance is not good enough. This is coming from someone who was a top seller on the site and moved up quick to TL.
Customer Service Representative (Former Employee) – Hazelwood, MO – March 28, 2017
This place is not organized. They don't care about you or your personal life. They run on the point system. You get points for being a minute late no grace period. You could be sick with strep throat for 3 days and you would still get points for everyday you missed even if you have a doctors note.
ACE agent (Former Employee) – Valdosta, GA – March 28, 2017
Its a good company to work for , day to day I would be answering calls and making offers to customers according to their accounts. I learned sales experience how to properly make an offer to a customer without selling it to them . The workplace can be distracting alot going on around you with all the calls. The hardest part was having to be pushy and not fully just helping the customer with their needs. I loved talking to the customers.
Pharmacy Technician (Former Employee) – Tucson, AZ – March 28, 2017
Pharmacy Technician- Handle inbound calls for Walgreens Pharmacy Dept. to assist in fill prescriptions and contacting doctors for refills and answering insurance questions and resolving any problems or delays on any prescriptions medication
I loved coming to work because of the great environment. The co-workers and supervisors were very friendly. I learned how to work satellite equipment for Directv. The most enjoyable was how I could help customers solve their problems via telephone.
Sales / Customer Service (Former Employee) – Hickory, NC – March 27, 2017
The hardest part about this job was having to check your soul at the door. Having to try and sale people thing when they clearly couldn't afford it takes a toll on you. i enjoyed the people i worked with all in all but it was a place where someones bad mood could become contagious.
National cash advance was a great paying job that had a promising future for me.
Customer Service Representative (Former Employee) – Greenville, NC – March 26, 2017
I liked my job but management became to source of my exiting job. I have always thought about the Idea of sitting behind a desk and being of assistance to the public so, National Cash Advance was that opportunity until management had such of a drive to keep and put customers into these high rank loans, I began to not like my job anymore.
Call Center Representative (Former Employee) – Tampa, FL – March 25, 2017
it was a good place to work did not like how the other employes dressed but the money is very good and you have potential to make a great deal of money hear they train if you fallow directions you can move up in the company very easy.
Convergys has a high turn over rate. The schedules are not fair. Its too much work for the money they pay. They could pay more. Its a 24 hr call center you never know what your schedule will be. You never know how long you will see somebody working there.