Learning enviorment with growth opportunities
Customer Service Representative (Former Employee) – Hazelwood, MO – February 4, 2016
I would take inbound calls for customers whom were having issues with the cable, phone, or internet. Troubleshooting was the main idea for all issues, but if non could be fix then I would send out a truck for service. I've learned how the network of cable actually works when having troubleshooting issues. Management was helpful in each field. Co-workers sort of stayed to themselves getting task done. Hardest part of the job was when your not able to fix a customer's issue due to a tragic incident that only tech operators can resolve. Point system, overtime offered consistently played a major view in this job.