Pros: hour lunches, fair compensation, lots of overtime, fun co-workers.
Cons: high call volume leads to reduced lunches, have to stay seated all day.
A typical day at work consists of 300 inbound calls from subscribers to Onstar. My duties include: assisting customers in specific needs; navigational assistance, emergency assistance, account set-up assistance, etc. I've learned a lot more about geography, I've learned to react more quickly in urgent situations, and more customer service skills. The – more... hardest part of the job is having to sit down all day. The most enjoyable part of the job is connecting with the people who call. – less