Convergys Employee Reviews

Found 7,268 reviews matching the search
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A place where you can learn new things
CSR - Customer Service Representative (Former Employee) –  Chattanooga, TNMay 22, 2017
Convergys is a very friendly environment & the business will keep you going alday .. They have flexible schedules .. Outgoing coworkers .. & typing on the computer everyday will give you the best work experience
Pros
Bonuses
Cons
Short breaks
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Most unprofessional place to work for
Open Enrollment Specialist (Former Employee) –  Hickory, NCMay 22, 2017
Unprofessional to the highest degree, employees are allowed to come to work in his/her pajamas. Lots of favoritism, if you are not considered as part of the "in group" be prepared to be terminated. I in my 21 years of working never worked for such a company. I truly wouldn't even recommend this job as a place to get experience because you will get the wrong idea of how a company should operate, as well as poor experience.

If you have a certain standard within yourself and your work ethics this is not the place for you.
Pros
You may meet a handful of good people
Cons
You get a paycheck
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Too many stats kept on performance
Call Center Representative (Former Employee) –  Erlanger, KYMay 21, 2017
Liked this position as i learned a lot about tech support and working in a call center. Was not fond of every call being monitored for my stats. Would like to go back here to work.
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productive workplace
AT&T phone Operator (Former Employee) –  Longview, TX 75604May 21, 2017
Convergys was a productive and fun workplace. A typical day at Convergys was logging into the system, receiving calls, selling internet, phones, and providing customer service. Management was great, always attentive to their employee's questions and issues. Most enjoyable part of the job was receiving knowledge from trainers on how to up sell, and meet our daily quotas.
Pros
customer service experience
Cons
technical intrruptions
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Very unprofessional environment
Customer Service Representative (Former Employee) –  Jacksonville, FLMay 21, 2017
The employees were fighting on the job and the managers would talk about the staff as if the employees were not even there. Hopefully it has gotten better over the years
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Fun place to work for
Team Leader (Former Employee) –  Wichita, KSMay 21, 2017
Convergys is a fun place to work for. Convegys is busy throughout the day depending on client. I've learned social, management and training skills. Managers are willing to help and will listen to any situation you may have. Workplace culture is extremely diverse and you don't have to worry about discrimination. The hardest part of the job is dealing with co-workers who are immature. I enjoyed meeting new people and being able to establish forever relationships with others.
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Good Benefits With Low Pay
Customer Service III/PRT (Current Employee) –  Lake Mary, FLMay 21, 2017
I am not unhappy at Convergys although the pay is quite low and there is little opportunity to gain commission. My immediate management is friendly and helpful and there is opportunity for internal advancement.

The benefits are adequate and at a relatively low cost, although, it is sometimes very hard to gain information.

In all, if you enjoy a call center, this is one of the better ones.
Pros
Benefits and opportunity for advancement
Cons
Low pay and an impossible matrix
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Worse place to work ever
1 Tech Support/Customer Service (Former Employee) –  Erlanger, KY 41018May 21, 2017
Only made it to the nesting period here. Management was not very helpful and made you feel stressed. Coaches actually threatened associates at a standing morning meeting.
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productive
Customer Service Representative (Former Employee) –  Phoenix, AZ 85016May 21, 2017
working here was pretty cool coworkers and mangers were very understanding and nice I learned how to be better at customer service hardest part about the job was finding a manager
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Productive and fun place to work with fun people.
Customer Service Representative (Current Employee) –  Pittsburgh, PAMay 21, 2017
Coming in in the beginning of the shift. Clock in and begin to assist customers with issues that they may have with their orders and any other problems or questions they may have.
Pros
casual environment, easy going co workers
Cons
No cons really. Great place to work..
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Heck to the NO!!
Customer Service Representative II & Sales Mentor (Former Employee) –  Jacksonville, FLMay 21, 2017
Unprofessional, low wages, racist, homophobic, mundane, horrible hours, forced to work most holidays, just overall sucky. I would work at McDonalds first.
Pros
None
Cons
Everything
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not a good place to work
Customer Care Representative (Former Employee) –  Baton Rouge, LAMay 21, 2017
This job was a lot about who you know. If you start out excelling they watch you closely assuming you're doing something wrong. It seemed like a lot of politics here. The people with seniority didn't want a newcomer to succeed. This could have just been a problem with staff and not the company.
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I loved this position
Accounts Payable Associate III (Former Employee) –  Norwood, OHMay 21, 2017
This was a great position. I loved the hours and location. The people was great. I learned how to convert money from around the world to domestic currency. I would approve travel vouchers and obtain proper approval when needed.
Pros
great hours and location
Cons
reorganization of department
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Management is very bad
Customer Service Associate (Former Employee) –  GeorgiaMay 20, 2017
The salary was very low Team Leader was terrible & was not reliable, co workers & customers were great team leader is very disrespectful could not rely on her to help & solve issue
Pros
Meet great peopl
Cons
Low salary & horrible Team Leader
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A Challanging Place to work
Sales and Service Representative (Former Employee) –  Cedar City, UTMay 20, 2017
Typically your day working for Convergys involved logging into your systems in a minimal amount of time and then taking phone calls the remainder of the day. Your job depends on the project your in, but typically involves customer service followed up by some kind of sales pitch. You'll note that breaks are pre-scheduled and for some projects schedule adherence is an absolute must. While they have high expectations of their employees they provide ample opportunities to learn what to do and how to do it well. The management was fantastic, the workplace culture was too. You could tell just how much employees cared for each other. The hardest part of the job was keeping metrics to the exact numbers they wanted, the most enjoyable part was finding a customer who enjoyed talking to you and then enjoying your conversation.
Pros
Free meals several times a year, great benefits
Cons
Poor work/life balance, being easily replacable
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Average Call Canter Experience
Customer Service Representative (Current Employee) –  Olathe, KSMay 20, 2017
Staff and management are friendly. Relaxed culture. Co-workers are great. Customers can be kind or dreadful, depending on the account you're assigned to. However, in an increasingly mean spirited society, you can run into rude, insulting customers in any workplace.
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Inbound call center
Resolution Specialist (Former Employee) –  Arnold, MOMay 20, 2017
Its not too bad to work here if your into inbound call center type work. Management is there to help and monitor your progressions. It is fun at times but are expected to do your work. Very repetitious work day in day out, but you do get reconized for your good work.
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A good company for the work load
Team Leader (Former Employee) –  Orem, UTMay 20, 2017
Convergys is a large company with lots of resources and experience. They understand how customer service works. Understanding that you are working in a call center, the leadership team, and coaches understand the business needs and goals, and how to achieve those goals better than almost anyone.

The work pace is quick and solid, not much down time between calls, and work schedules are tuned for maximum productivity.
Pros
perks from business clients to understand and enjoy products.
Cons
Short breaks, short sighted coaching and development.
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provided a fun work place
Warranty and Technology Agent (Former Employee) –  St. Louis, MOMay 19, 2017
great work environment. Great money handling experience. Busy and fast pace environment with friendly workers. You learn how to work with frustrated customers.
Pros
great bonus programs
Cons
point system with attendance
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N/a
Consumer Advocate - Uverse (Former Employee) –  Jacksonville, FLMay 19, 2017
Answered calls in high call environments, assisted customers with billing, upgrades, etc.I learned to listen 70% to the customers and 30% taklking with customers, the hardest part of my job is or was not being able to assist customers because they have the highest package for cable..
Pros
Flexibility
Cons
N/a
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Overall rating

3.5
Based on 10,239 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.4
Job Security/Advancement
3.2
Management
3.1
Culture
3.3