Heavy turnover with good reason
Sales Agent (Former Employee) – Cedar City, UT – October 6, 2015
My time at Convergys lasted all of two months. It started off fine, but rapidly deteriorated.
The big issues come with trying to help customers resolve their billing problems. You get some support, but not nearly enough. One of my favorites came with a customer who had been fighting a huge bill for over two months.
There were things I wasn't allowed to say, and the only adjustment I was allowed to give barely made a dent in what was owed. I was so mad and bothered over it I went to the break room and broke down. I left for the rest of that day.
And they come down on you hard if you log off, even for the briefest moments, other than for breaks. Can't be silent for too long on the phones, either.
Supervisors beg already overworked employees to work overtime on a daily basis and go up and down the aisles cheerleading for more TV and broadband sales.
When you're trying to hear your customers in the midst of the din, I knew it was no longer for me. The job of a call center agent is not for everyone.
One of our local radio stations shows up once a month to do a live broadcast to assist with recruiting for new employees. That's another bad sign of what working there was like.
If you had a second job, good luck getting them to give you a schedule that enables you to do both. I had hassles from the start and was asked to work alternating weekends.
Weekend hours, insistence on overtime, strict rules, unsupportive leaders