Pros: bonus, work environment, people
Cons: hourly pay, poor management, poor scheduling
As my first "official" job, I did enjoy my time at Convergys. The people and laid back environment really made a difference, and I did have a lot of fun while learning some important social and business skills. My only complaints, though, were the pay, scheduling, and management. Every single manager/team lead/etc had a different answer for your questions, – more... and sometimes even the systems were incorrect about our policies. The hourly pay was pretty low, but if you were good at earning your bonus, it really made it worthwhile. There was pretty high pressure to make sales for that bonus, though.
Last but not least, you have a different schedule every two weeks, which was extremely inconvenient and annoying. BUT, it was also fairly easy to secure time off because of this. Not for a long vacation, but a day or two here and there.
It's also fairly easy to trade schedules with another employee, temporarily OR permanently. Would definitely recommend to younger people looking for experience or advancement, definitely not to someone trying to support a family or pay all the bills. – less