Find companies:
Convergys
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
3,158 reviews

Convergys Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Workplace
Customer Service Representative (Former Employee), Jacksonville, NCAugust 24, 2014
Solid workplace with room for advancement that just hit a downturn in profits which required them to lay off some people
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible
Billing Specialist (Former Employee), Denver Colorafo (montbello)August 23, 2014
Pros: nothing
Cons: bad managers, innapropraite conduct towards women, bad pay, horrible hours that can change without notification, bad training, out of date equipment, unprofessional working environment
This job was one of the worst I've had. You go into training and they teach you all these things so when you go onto the floor you feel like you're already and expert, come to find out that 90% of the things they teach are in no way relevant to the job. So now your getting upset and irate customer that you don't know how to deal with because you were – more... not properly trained in the things you actually need to know. The supervisors are HORRIBLE. While I was there I was one of MANY women who endured inappropriate behavior from male supervisors who were NEVER punished for their wrong doings. The supervisors and very unprofessional and they play favorites. You WILL NOT get promoted at this place of business unless you are prepared to brown nose. There are no parts of this job that are enjoyable. The shifts you get are not good at all and you don't have assigned seating so you have to find a seat every morning and risk clocking in late to work because you cannot find a seat. some people will try to reserve seating, which is not what they are supposed to do, and my very first day there 2 women got into a fist fight over a chair, This is NOT a professional environment. so if you are looking for something very temporary this is an ok job but this is in no way a career for a professional looking for long term work. I guarantee within the first 2 months you will want to quit. Out of the 25 people I went into training with only 22 of them stayed. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The Worst Place to Work in Chattanooga
Coach/Customer Service Representative (Former Employee), Chattanooga, TNAugust 22, 2014
Pros: i do not think there was anything good about working here.
Cons: management is the problem. if they hired all knew management who knew what they were doing, convergys might be a decent place to work.
I worked there for almost a year. The management staff is completely clueless and incompetent. They were never willing to help you if you had a problem or a question. They make you take your things with you when you go to lunch and quite often, I came back from lunch with no place to sit. I had to sit in a room until a desk opened up. They lie about – more... how much you will make on your bonuses and more than once, there were mistakes on how much everyone should've received and they were never compensated for the amount they should've gotten. They refuse to work around anyone's schedule, so if you are going to school, they will not give you hours to fit your schedule. It will also change often, sometimes overnight without your knowledge. I will never work here again and do not recommend it for anyone. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Convergys
Technical Support Representative (Current Employee), Arnold, MOAugust 21, 2014
Good job if you plan on staying there forever, does have advancement, but not guaranteed. Does have some very good benefits such has health benefits and unlimited overtime. Co-workers some are very snobby people there think that they are better than everyone else, but then you have the people that you become really good friends with and they are always – more... there to help when you need it. The management it okay, they tend to play favorites and they also like to pick people out that they don't like and give them a hard time. The hardest part of this job is having to listen to angry customers scream and cuss at you. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive workplace
Customer Service Representative (Former Employee), Brownsville, TXAugust 21, 2014
Pros: three breaks in one shift
Cons: strict management
Convergys provided excellent overtime options; working weekends and holidays.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive workplace
Technical Support Representative (Former Employee), Jacksonville, FLAugust 21, 2014
Pros: incntives
Cons: healthcare
its great pace to work
give second chance opportunity to those that deserve or need it
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
OnStar
CUSTOMER SERVICE REP II / Collections (Former Employee), Charlotte, NCAugust 20, 2014
Loved the product, hated the company. Convergys' Like some other call centers had very shady tactics and management
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
n/a
Customer Service Rep (Current Employee), Orem, UTAugust 20, 2014
good hours and nice benefits. good training. nice perks for phone bill. steady job. tuition reimbursement
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive workplace with fun sales awards.
Telephone Agent II (Former Employee), Logan, UTAugust 20, 2014
Inbound customer service center. Receiving calls to help customers with any problems they might be having.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Used to be a great place to work- now morale is low
Director (Former Employee), Dallas, TXAugust 20, 2014
Pros: great working conditions, good pay, great employees and good benefits.
Cons: constant reorganizations and lay-offs
Convergys as a whole is doing well and growing, but CIT division continues to shrink through lay-offs and reorganizations.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun productive work place
Customer Service Representitive (Former Employee), Orem, UTAugust 19, 2014
Answered phones quickly and in a nice matter, I learned to excel in customer service.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Okay place to work
Cal Center Representative (Current Employee), Erlanger, KYAugust 19, 2014
The good thing about Convergys is that it has taught me how to work in a call center environment. They have been relatively good to me.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Alot of interesting people that are fun to work with
Customer Service Representative (Current Employee), Greenville, NCAugust 19, 2014
A typical day at work would be to interact with a lot of different people around the US...I learned that you should not judge or let someone having a bad day effect your personally
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
stressful environment
Customer resolution specialist (Former Employee), Chattanooga, TN 37412August 19, 2014
Pros: was able to work from home
Cons: hard to adhere to the stringent stats, especially the time allowed for each call.
Answered customer service inquiries, helping caller with technical issues for the first three years and then moved to billing. Managers were changed out at least twice a year, but all were supportive.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
OK place to work.
NOC Engineer II (Former Employee), Dallas, TXAugust 18, 2014
Pros: no manager locally
Cons: no raises
Learned a lot about Telecommunications with this position.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not a terrible place to work, if you dont mind talking on the phone a lot.
Training Support Specialist/Lead Sales Rep (Former Employee), Longview, TXAugust 18, 2014
Pros: breaks are paid, people are fun and great
Cons: angry customers are frequent, hourly pay is not what it should be
This job is not that terrible, i would reccomend it to others if they did not mind talking on the phone alot. this is a call center and i have dealt with a lot of upset customers. The environment is great, the people are great and you have the potential to make more money if you put effort into it.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
overall job experience
Customer Service Representative (Current Employee), Lake Mary, FLAugust 18, 2014
Working at Convergys I've learned a lot more about phones. I've also enjoyed answering calls and solving customers problems.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I liked.
Sprint/Nextel Customer Service Representative (Former Employee), Houston, TXAugust 17, 2014
This was a great job and it taught me a lot about providing excellent customer service.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive call center environment
At&t Rep (Former Employee), Jacksonville, FLAugust 16, 2014
Pros: training was really detailed
Cons: no benefits
Call center environment, really liked the job in itself, however due to my school schedule (6pm-10pm) was not able to work the night shift any longer, and management was not willing to work around my schedule.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
worst job ever
Customer Service Agent (Former Employee), St. Louis, MOAugust 15, 2014
worst jobs ever, no good pay didn't even have a supervisor, didn't have reasonable breaks and the scheduled hours were over night and weren't steady

1 2 3 4 5

About Convergys

Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together – Read more