Working at Convergys had its ups and downs. I can definitely say that the best parts of the job were the co workers, Operation Managers, Team Leaders, and the benefits. The hardest part of the job was figuring out the customer's wants, interests, and needs. And because it was the DirecTV project getting exactly what the customer wanted was not always an option. They wanted specific channels when there are set channel lineups. Or to get the newest, up to date equipment when they either needed the Protection Plan to be eligible for new equipment. What I did learn is some very good selling skills. A requirement of the job was to sell the movie channels. Such as HBO, Cinemax, Starz, and Showtime. So from trying to sell those on people and learning more about the channels made me figure out what things were more likely to convince people to try them out for some time.