IRU TECH SUPPORT Representative (Former Employee) – Lake Mary, FL – November 25, 2013
JOB SECURITY?ADVANCEMENT should not be in the same judging category for this employer. the job advancement is very high especially if you want the position you are reaching for. truly is a great place for job advancement. however, job security depends on the customer and how they view the company you end up representing. which is not fair because it does not truly matter to convergys what you as a representative of that company gets scored at. honestly, only take the job if there is nothing else. they pay a decent wage but are truly a middleman / temporary agency in every aspect. the position(s) should pay more / hr so that the turnover rate wouldn't be so high. and needs alot of work on who they hire as it seemed very unprofessional at times due to a lack of mature employees to say the least.
coffee hot chocolate and tea were always availiable, security is on point, facility was very clean always, training was awesome, trainers and management were exceptional
pay workload ratio is not even or favorable, employee reviews are based off customer perception of company not so much YOU