Convergys Employee Reviews

Found 7,084 reviews matching the search
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tough job
Escalations Agent (Former Employee) –  Lubbock, TXApril 27, 2017
customers were really angry 60% of the time and management would have policy changes it seemed like almost daily, the pay and benefits were decent but overall it seemed like a very strict atmosphere filled with an abundance of hatred.
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Alright
Customer Service representative (Former Employee) –  Valdosta, GAApril 26, 2017
The work environment was very stressful but it started out good and the training was very good. The managers was overly excessive and not approachable.
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good place to work
Technical Support Specialist (Current Employee) –  Tampa, FLApril 26, 2017
Good company; good hours. You have to leave your pocket book in a locker and use a lock - not allowing me to keep my pocketbook with me took time to get used to.
Pros
as many hours as you want - depending on your department
Cons
no desk assignment ; you have to share a desk/pc.
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call center
Customer Service rep (Former Employee) –  Salt Lake City, UTApril 26, 2017
call center work. a lot is placed on upselling clients other products. yelling by other csr's while on a open mic. able to handle some problems as efficiently
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Fun place to work with
Business Consultant/ Business Analyst (Former Employee) –  Reston, VAApril 26, 2017
Working in a constantly adapting environment. has gone undergone multiple changes in the organisation. It will be great to work once more in the same organisation
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Fun incentives and great leadership
Customer Service (Former Employee) –  Tamarac, FLApril 25, 2017
Assist customers with payments, trouble shooting, billing issues, upgrades, and orders. I also also transferred members in order to add lines and stop cancellations.
Pros
Guaranteed 40 hours
Cons
Low pay
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alright place to work.
Pharmacy Technician (Former Employee) –  Tucson, AZApril 25, 2017
I like that you always have calls coming in you never have down time and you are always busy. this job was awesome only issue I had is their lack of concern for their employees.
Pros
busy working
Cons
they really dont care about their emplyees
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covergys
Customer Service Representative (Former Employee) –  Rio Rancho, NMApril 25, 2017
really friendly people everywhere enjoyed working and seeing everybody there. extremely diverse work environment which I liked. I learned all about cell phones and the AT&T products we sold. Also I learned a good amount about Direct TV and more on how cable signals work. the hardest part of the job in my opinion would be coming up with a solution to as why direct TV would be best for you if they already had the services and didn't the best experience. The most enjoyable part was working on a team with so many diverse people and making so many new friends.
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Productive and fun place to work
Tier 2 Technician (Former Employee) –  Pueblo, COApril 25, 2017
Good place to work, give you all the training you need. Good chance for advancement. Always something fun going on. Multiple departments in one call center.
Pros
Free services
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Productive and fun place to work
Customer Care Representative II (Former Employee) –  Tampa FloridaApril 25, 2017
The workplace has diversity and the rules are pretty strict other than that they try to meet your needs and they work with you to move forward and the company
Pros
Lunch brakes and different vendors come in to purchase from
Cons
The point system for tardiness
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A fun loving family
Core Trainer (Former Employee) –  Charlotte, NCApril 25, 2017
What I love most about Convergys is the endless opportunities that are given to you. Convergys has sharpen my management skills, time management skills, team building skills etc. The management actually cares about developing their employees
Pros
Great development skills, family oriented, great healthcare choices, employee appreciation
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onstar
Customer Service Representative (Former Employee) –  Charlotte, NCApril 25, 2017
had an revolving door, constantly hiring but people were never there long. they never really wanted to work with your schedule. you basically had to fight for a particular schedule
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decent job not the best but not the worst
Customer Service Rep (Former Employee) –  Omaha, NEApril 24, 2017
Learned a lot about credit and it helped me gain some good financial knowledge. Did not like the schedule and the pay was low however you are able to make good bonuses from sales.
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poor
Supervisor (Former Employee) –  Charlotte, NCApril 24, 2017
no care factor high exceptations for low compensation. lack of communication between management and front line agents regarding changes that will impact them.
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Can be a great place.
Call Center Agent (Current Employee) –  Arnold, MOApril 24, 2017
Training is lacking for the time given. Team members are VERY supportive. Management has the problem of not knowing what other departments are doing.
Pros
Friendly coworkers, excellent cable discount.
Cons
Training is lacking, and people feel set up to fail.
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This isnt a good place to work
Technical Support (Current Employee) –  Erlanger, KYApril 24, 2017
this job is more focused on the client than the employee happiness
the job is stressfull and upper managment will refuse you paid time off and unpaid time off they will approve it and then pull it away
i promise this isnt the company you want to work for
Pros
nothing
Cons
everything
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great work place
Tech support (Former Employee) –  Arnold, MOApril 24, 2017
very nice management and good training very easy job. It was just too far away from where i lived. Very clean facility and well staffed. I loved that they had people helping you when you get stuck on a problem.
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Good job
Corporate Trainer (Current Employee) –  Phoenix, AZApril 24, 2017
Good company to work for. Worked for over five years and started as an agent and moved up into leadership position under a year with good metrics and coaching abilities.
Pros
Full time and benefits
Cons
Work weekends
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fun workplace with great environment
Call Center Agent (Former Employee) –  Las Cruces, NMApril 24, 2017
Sitting in a small cubicle space answering phone calls to book room reservations at Wyndham Hotels and Resorts. Management worked very well with others and even with personal situations. Laid back workplace with opportunity to grow and advance. Hardest part is sometimes call flow is slow so time moves slower. Enjoyable is the work environment is comfortable and people were easy to get along with, plus no dress code.
Pros
raffles, no dress codes, and free lunch/dinner occasionally
Cons
sometime very slow pace
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stressful
Customer Service Sales Representative (Former Employee) –  Wichita, KSApril 24, 2017
problems with checks, managers acted very unfair.others managers acted nice. provided paid time off and vacation. clients over phone were very rude and had to sit there and take all the bad words and disrespect
Pros
paid time off and benefits
Cons
clients were rude
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Overall rating

3.5
Based on 9,945 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.4
Job Security/Advancement
3.2
Management
3.1
Culture
3.3