If you truly love customer service, here is a good place
Tier 2 Supervisor (Current Employee) – Lake Mary, FL – March 17, 2016
My current time at convergys is actually pretty good, despite the reviews, yes I have my own grudges about things, but thats just because im a 20 year old male without a full understanding of life and business
A typical day here, at least on the account I'm on involves taking daily incoming calls assisting customers with their cell phones and computers and taking over calls as a supervisor when needed to be.
I take incoming calls daily, follow up on customers as needed and grant exceptions on certain things depending on what the company can allow and what the situation is for the customer.
The management here, at least on the account I'm on, is very understanding and working. They will help and work with different types of schedules and really does work hard to make sure every employee is happy and likes working here
However, just don't be fooled at the expectations they will tell you. They will tell you coming in every day, being really great at your job guarantees promotion.
This is the only lie they tell here, the advisors chosen to be promotes,(to coaches, tl's, trainers, quality etc) are all based on favorites here. The Operations Managers try not to let this happen, but the Team Leaders provided such a biased opinion there really is no room for advancement
Air Condition building, 1 hour lunches, events