Overall it was a great place to build call center experience and also build awesome business relationships.
AT&T Customer Service Representative (Former Employee) – Taylorsville, UT – April 17, 2014
- A typical day at work included after arriving at least five minutes before you were scheduled, you would log in and pull up all of your systems and then log into your phone ready to take inbound calls. Then you would take your break, lunch, and then break at your scheduled times. Overall, you could take 80 to 120 calls a day depending on how busy that day was. - What I learned from working with AT&T was how to move in a fast paced environment. Policies constantly changed as well as the flex scheduling we were given and so it was always good to be on top your game. I also learned how to interact with multiple programs and enter data all at once, while providing customers the best customer service as possible. - My manager was nothing short of the best. He was fully aware of all the employees working for him and what their strengths as well as what they needed improvements on were. I really enjoyed his approach on coaching and how to go about improving. - My coworkers were always a lot of help and fun to be around. No matter what the question, they were sure to at least attempt to find the answer for you. - The hardest part of the job was probably the quantity of calls that came in, but there was always enough help to make sure you got the desired result. - The most enjoyable part of the job was probably the customers and the work environment. Talking to new customers all the time was fun because you never knew who you were going to speak to next and what types of stories they had to tell you. The work environment shared similar properties in the sens that you were ablemore... to build relationships with your team and really come to understand your boss and what they expected from you as a team player and even as a leader in some instances.less
Sometimes they would throw pizza parties if we met our quota.
It didn't feel like there was room to be promoted.
Customer Service Sales Representative (Former Employee) – Wichita, KS – April 24, 2017
problems with checks, managers acted very unfair.others managers acted nice. provided paid time off and vacation. clients over phone were very rude and had to sit there and take all the bad words and disrespect
CSR & Problem Resolution Representative (Former Employee) – Greenville, NC – April 24, 2017
This job has a turnover rate of 2 months. Employees were either terminated or just simply didn't show up for work. The pressure in this job was intense. I'm glad to say that I wasn't one that got fired, I was one of the few they kept.
Sales Associate (Former Employee) – Columbus, GA – April 22, 2017
This place is not a good environment. It seems like middle school and high school all over again. Anybody can get hired here. If you have depression, and/or panic and anxiety attacks, this is not the place for you,
[Call Center] Customer service (Current Employee) – Greenville, NC – April 22, 2017
My work day consist of, being on time at and clocked in five mins early everyday. Always ready to help customers needs and help them fix whatever problem they may have, I have learned a lot about all different cell phones also I have learned all sorts of ways to fix phones if they are not working properly. The management is very nice and welcoming and really care about your security. The hardest part of my job would be you never know what type of day you may have with a customer, over the phones you just have to sit and listen to what the customer wants and needs and help them the best to your ability. The most enjoyable part of my job would be helping people out and making there day better by fixing there problems.
Supervisor, Customer Service (Former Employee) – Santo Domingo rd – April 22, 2017
This is a fun company Convergys has proven to be a fantastic place to work. I am not currently employeed and they have taken care of me greatly. There is always help when i need it and great advancement opportunity.
Convergys was a good company to be employed with i learned alot while being apart of this company helping people was the biggest successful part and understanding the customer to.get ther issue resolved
Software Test Engineer (Former Employee) – GURGOAN – April 21, 2017
Good organization to work with . Convergys is one of the leading companies in usa. Stable oranization to work with . Its was my first organzation of my career and will suggest all the young educated people to join convergys for a better and stable career.
High-Speed Internet Repair Agent (Former Employee) – Greenville, NC – April 21, 2017
Convergy's was a very demanding job. Having to help already upset people fix problems. On top of that, we had to try to upsell the customer with additional products. As for job advancement, the politics were CRAZY. People that really deserved the jobs were overlooked for "friends" of the hiring manager.
Agent/Customer Service (Former Employee) – Tucson, AZ – April 20, 2017
I was supposed to have a license to work there and it never arrived, some friends also worked there and their finger prints never arrived on the mail. Management can be mean sometimes, and you feel overworked with not many recognition of work.
poor managing staff.
paid time off, 12 free attendance point, cafeteria.
Customer Service Representative (Current Employee) – Jacksonville, TX – April 20, 2017
A day at Convergys is very busy. Constant calls and live chat assistant. They do reward employees depending on the holiday and who your team leader is. This can be an exciting place to work for someone who enjoys call centers.
Exciting and competitive environment with many perks
Customer Service Representative (Former Employee) – Moore, OK – April 20, 2017
Process orders via the phone and handle any and all technical issues with the companies equipment. Set up and start different account for customers and help with all issues to resolve and complete 100 percent customer service.
Daily raffles and moneteary rewards for good service
Customer Loyalty Agent (Current Employee) – Arnold, MO – April 20, 2017
Customer Loyalty Group- incoming calls of upset customers. The training may take up to 10-12 weeks. My personal experience was that while in training, I worked with another trainee to help them overcome some issues they were having when it came to learning the systems and steps to completing tasks. I feel that I put in more effort for that individual than the actual trainer.
Large discount on DirecTV
Absolutely NO paper or pens allowed throughout employment, makes it hard if you learn by taking notes. Short breaks