Technical Support Representative (Former Employee) – Hazelwood, MO – March 19, 2014
the enviornment was very relaxed.Some of the managers took their job seriously while others did not. my typical day started at 9:30 pm i helped customers with technical issues with their comcast services including handling bill payment.
Technical Support Representative (Current Employee) – Work at home – May 26, 2017
Everyone seems friendly, it is a very high stress job, no reward, no monetary incentive. Working from home is the only plus and the coworkers are great. Pay is below standard, benefits nil...advancement--none to be had. Extremely high turnover started with 28 agents, 4 remain, most gone in 3 months... lose 1-2 agents per week. Customers are very volatile and angry and you are expected to take the abuse.
work at home
inconsistent schedule, no paid holidays, rare 2 days off in a row.
Contact Center Representative (Current Employee) – Eagan, MN 55121 – May 24, 2017
A typical day at work for me would be something relaxing not as stressful. I learned how to be understanding and patient with customer who are upset. I like management where they understand we are humans and consider how people feel. The workplace culture to me just has to be an environment where everyone gets along for the most part. The hardest part of a job is working with someone who is not willing to carry there load.
Customer Service Agent (Former Employee) – Logan, UT – May 24, 2017
I had good experiences with this company for the most part. As long as you did your job and were there when you were supposed to your job would be pretty secure. But being yelled at gets old fast so a lot of people would be stressed. Not much job culture to speak of as everyone was glued to their phones and socializing was discouraged outside the break room.
Customer Service Representative (Former Employee) – Longview, TX – May 24, 2017
When you're off they call you about work. Its predominantly african americans and not cultured enough. No real management. No organization and its 3rd party so you have to do everything the client says.
Customer Service Representative (Former Employee) – Orlando, FL – May 23, 2017
Hiring was a breeze. I was subcontracted. Pay was low but was convenient working ftom home. Management was impossible to contact only great during training simply because you spoke to supervisor daily.
You start with a pre-shift meeting which is great to know what has changed or new expectations. Although monitored heavily, most leadership works to develop and make you better. There are times where mandatory overtime is expected. Good leaders make the job fun and help eliminate the stress.
Customer Service Representative and Sales (Former Employee) – Laredo, TX – May 23, 2017
i loved working here, it was a very great environment, the people were always so kind and helpful! all supervisors were great, and i loved the training too, always answered all questions. job and what i was responsible for was amazing, everything at your own pace but fast and i loved that i could focus on just my job!
Assistance Queue Supervisor (Former Employee) – Pocatello, ID – May 22, 2017
Really enjoyed working for this employer. Easy to promote. Very laid back when not on calls. Faced paced when on a call which can take some getting used to, but once you have the job understood it is very easy.