Average work place.
Pros: Two fifteen minute breaks and a 45 minute lunch
Cons: management sucks, most coworkers suck, the food there is like $6 for ONE hot pocket.
The job itself is wonderful for people who enjoy the line of work. However this branch was absoutely terrible.
A normal day is you come in, get on the phone and start taking calls. In both departments I did Transfer of billing responsibility and Customer Relations so I dealt with a lot of angry customers. At then end of the day I would have taken anywhere from 20-50 calls in the 8 hours.
I did learn a lot at Convergys, I learned how to work an office phone, how to use some computer applications that are not normal, I learned how ATT does their business and the inside scoop to a lot of things.
Management was terrible. The better you were at your job, the more hostile they became, most coworkers were the same. It wasn't the job itself that made me leave, it's the people who worked with me.
The Hardest part of the job was a tie between the people there, and not being able to help a customer.
The Most enjoyable part was knowing that I was helping people out.