Customer Service Representative (Former Employee) – Salt Lake City, UT – August 15, 2017
Its a nice place to work if you like call centers and like a some what fast paced work environment.. Some times clients like to pull contracts out of convergys and most people go to other projects of leave convergys
Customer Service Representative (Former Employee) – Hickory, NC – August 14, 2017
the management try to make it fun and upbeat but it is a very stressful job. you are expected to meet certain sales goals and if you don't then you will have a hard time no matter how good your customer service skills are.
Customer Service (Former Employee) – Laredo, TX – August 14, 2017
It is fun working at convergys, but you get stressed out, I worked for united health care, I love my job but at the end when they started asking for more I had to resign , because I felt like a robot just answering phones, and had to finish the call in less than 20mins.
Customer Service Representative (Former Employee) – Valdosta, GA – August 14, 2017
It was a nice job. It took a lot of patience and respect to deal with most customers. They only allowed us to miss so many days. So we had to make sure we was there and on time. But over all it was a good job
Call center technician (Former Employee) – Hazelwood, MO – August 13, 2017
Convergys is a toxic work environment. the best i could say of it is that it's better than nothing - but not much. You've had your last weekend off. Even taking a week's vacation doesn't get a full unbroken weekend off. Customers in many projects are downright abusive. Management always takes their side no matter how irrational. If you must accept work at convergys keep up the search It's not a good place to stay for a long time.
health benefits. secure campus, regular pay
Micro managment, rigid scripts, abusive customers, and no weekends off
Cahsier/ Telecommunicstions/ customer service (Current Employee) – Greenville, NC – August 13, 2017
This was a great company to further my work experience. This is a telecommunications job that required dedication and self motivation. The team members were friendly and the training classes really helped the work experience.
Sprint Customer Service Representative (Former Employee) – Laredo, TX – August 13, 2017
I learned phone etiquette and how to handle and resolve customer issues as fast and professional as possible. I enjoyed that you were in a fun eviorment as it was mainly filled with university students working part time.
Customer Service Representative (Former Employee) – Pharr, TX – August 13, 2017
All the training that was provide was utilized while answering phone calls and dealing with customers. Great management always ensured we understood all the things we were going to encounter while answering calls.
IT Pro Support (Current Employee) – Tampa, FL – August 12, 2017
Great place to work, great people, management easy to work with and certainly learn more about the new technologies as you progress. Everyone has their own experience and its nice to learn a little of something from each person, the books smarts and the street smarts of tech.
Customer service Rep/ Collections Agent (Former Employee) – Olathe, KS 66062 – August 11, 2017
Convergys has many different jobs within in its company. This was my first call center type of job. It was something that i had to get use too, coming form a retail sales position. I liked the people I worked with and I didn't mind the work either. I was collecting on past due balances for a lawn care service. I had clients who were friendly and then I had clients who were not so friendly. You just have to be tough when working in collections.
Customer Service Representative II (Current Employee) – Jacksonville, NC – August 11, 2017
Convergys is a great place of employment offer you many different oppertunities. Convergys can be very difficult when going to school and working. Though it may seem like they give you the run around you must plan things in advance