Convergys Employee Review

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Help desk for yahoo DSL users.
Call center. (Former Employee) –  Houston, TXMarch 19, 2014
Worked on taking calls and assisted customers who were having problems with their DSL or just needed to connect to it.
Pros
learning experience
Cons
poor manegement.
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Other Convergys Employee Reviews

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Very busy and very beneficial to learning, but bad job security
Home Agent (Former Employee) –  Work at HomeJanuary 19, 2018
Work schedule was very steady starting out and stayed quite busy, but maintainable. After a while, hours started to get cut back and then a lay off notice for long-term employees such as myself and then hours were cut in half for the last two weeks I was employed.No help whatsoever trying to get on with another "program" and if you did then great, but if not, it was too bad. Really not good for people who were looking for a long term job with job security and a depending upon them just like they depend on you to show up to work. Holding up to one side of the bargain does not cut it. The co worker were very helpful i you needed help with something and managers would try to get to you in a timely manner just as anyone anywhere else would, but again, no job security whatsoever and that I can not do.
Pros
Great learning opportunity, great training, great benefits, good hours (when available)
Cons
Poor job security, no help with transition/replacement, cut hours when overstaffed
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Very stressful
Customer Service Representative (Former Employee) –  Valdosta, GAJanuary 19, 2018
Loved talking with customers on phone. Limited time you are allowed on phone per customer. Must suggest internet/phone service/upgrade tv service every call even if customer is calling to complain about prices.
Pros
No pros
Cons
Everything
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Overall rating

3.5
Based on 12,576 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.4
Job Security/Advancement
3.2
Management
3.2
Culture
3.3