Customer Service Representative (Former Employee) – Jacksonville, FL – October 17, 2017
Answer customer calls. Help to correct whatever problem the customer is having. Process refund checks to customers. I learned how to listen and solve problems with retain knowledge. Hardest thing was to not be able to help a customer because that were cursing and not wanting to calm down. The most enjoyable part of my job was the management, which were there to help in every step of your day.
Agent (Former Employee) – Olathe, KS – October 17, 2017
you go in turn your phone on log in to your computer and try to get people's bills lowered, try to calm them down, escalate if necessary but usually its not that serious.I learned how to listen, really listen to people and their issues. the hardest part of the job in my opinion was schedule adherence and long story short they kinda don't like it when u don't go to breaks/lunches when they have told you to do so on the schedule. the most enjoyable part of the job honestly was growing up
unlimited overtime was almost always available $$$$
Customer Service Representative (CSR) (Former Employee) – Philippines – October 16, 2017
My typical day at work in this company starts at 8 p.m and ends at 4 a.m Phil.time. It's a billing inquiry so we get a lot of calls after another call has finished. Minimum call per client is 2 minutes depending on his or her quiries. Got to experience being a top agent for 4 consecutive months and with that got a lot of free chocolates! It was a very competitive job because you have to hit your scorecard though enjoyable too because i have the best team.
Customer Service Representative (Former Employee) – Jacksonville – October 16, 2017
The job was stressful. Very underpaid for the expectations. Poor management. Very bias and partial to certain employees. A lot of inappropriate behaviors that were made known to upper management and were overlooked. Each employee got UTO, PTO and yet were rarely able to use the time due to the micro-management of time off. Breaks and lunches are very micromanaged as well, to the point you cannot leave company property unless on your 30 minute lunch or hour lunch.
Not a place I saw myself for any great length of time
Health Insurance Representative (Former Employee) – Rio Rancho, NM – October 16, 2017
This was a temp job working for open enrollment (seasonal). Very monotonous. Not something I'd want to do on a permanent basis. It was mainly made up of millennials and pregnant, tattooed mothers to be
fish bowl type office setting, very distracting and loud
The workplace and people were great, job was stressful
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Jacksonville, NC – October 16, 2017
I loved everyone that I worked with and the job itself was great as far as incentives and advancements. But the job is so stressful on the phones. It was very rough to sit there and answer phone call after phone call daily and seldom be able to get up from your desk other than your 2 breaks and lunch. I had a lot of upset customers I had to calm down that were very nasty to me. The environment is also very micro-managed. There are so many numbers that have to be met and if you have to get up to use the bathroom too much outside of your break it could affect those numbers. At one point phone calls had time limits and it was rough trying to solve the customers problem while staying within a 2-3 minute time limit.
Contact center environment dealing with lower paid entry employees, so poor work ethic typically. As Ops manager had to deal with High School like issues and lack of accountability. If you can get out of the contact center than a much more professional environment.
CUSTOMER SERVICE REPRESENATIVE (Former Employee) – Pueblo, CO – October 14, 2017
Felt like an actual well put together place, good training environment, store, building, equipment, and all around presentation of the place inside and out. High competition, but heavy workload and harsh supervisors.