Sometimes stressful, but easy.
Pros: rep to customer interaction
Cons: fluctuating schedule, little to no interaction with higher ups.
Depending on the day of the week, the work shift could be hectic or extremely slow. Monday through Thursday was normally a fast paced workflow, sometimes with calls backed up and non-stop work for hours. Other days It could be little to do with thirty to forty-five minutes between calls. As far as management, there are few supervisors that are normally on hand and it does take quite a bit of time to get through any special requests or assistance with issues both work related and not. Any type of manager past your immediate supervisor has little to no contact with call representatives. I wouldn't say there was a difficult or hard part of the job, once you're trained, you get the basic idea of what you need to do and the rest you learn as you go. The most enjoyable part would have to be fixing an issue that a member/customer had and knowing you made their day or took a load off their shoulders. It really made me feel accomplished.