Technical Support Agent/Supervisor (Current Employee) – Wilsonville, OR – December 9, 2016
Convergys started out OK, however as time has gone on it has proven a little less then satisfactory for me. The attendance policy changed recently and if you are a single minute past your shift starting point, you are given a 1/4 point, which is a verbal warning at 5-6 and a review/potential termination at 8. There isn't anything our operating manager can do about it, so because the computer systems are slow you get get a ding on your attendence.
Coworkers really save this place, I worked as a Technical supervisor (Tier 2) and they are all fairly close. Outside of that, the Tier 1 position isn't as close or friendly, more like a sit down, work and leave.
It was awesome receiving survey returns that were simply the nicest and warmest things people could say, and it was because of me they felt that way, and the worst was when there was simply nothing I could do because Intuit didn't design something well or messed up and we had to suffer because of it.
The hardest part is dealing with certain customers that have very strong notions of what should be, but isn't, and you have to try and tell them what is actually correct.
Overall, its not a bad place to pick up some customer service/Quickbooks skills, but it is NOT a career job by any means, every position is underpaid.
Quickbooks Knowledge, Nice break room.
Pods can become cramped, attendance policy, wages.
Customer Care Representative (CCR) (Former Employee) – Clarksville, TN – December 8, 2016
The call volume was high especially in the Bilingual department, however it was very interesting to get customer calls from all over the world. Providing excellent customer care and hearing their positive feedback such as: "yay, I like that", "that makes me very happy", "thank you so much for helping me fix my mess" ...was very rewarding! Co-workers were always helpful, respectful, and fun to be with. Overall, a nice place to work at!
meet new people, obtained customer satisfaction with help provided
Customer Service Representative (Former Employee) – Rio Rancho, NM – December 7, 2016
My first full time job; and it was awful. The part of convergys I worked for was under AT&T. We would help customers with there bills and not much else. For basically everything else you would have to transfer them to a different department, you would then get in trouble for transferring if you do it to much. The issue comes with business accounts, unified/combined bills, Technical issues, Orders placed through Opus, Cancellation and Retention, etc... You had to transfer for those and so many more. An ATT customer can spend hours just holding, because of ATT's segregation. You would then have to push Directv and a tablet onto the customer or else your job is under threat. Not to mention that the HR department functions soley on rumors and hear/say. Careful who you talk to, and what you say. To leave off on a postive note, my co-workers were wonderful, just fantastic people. I enjoyed all of my managers except for the one from OTT. The people were great, some of the customers too! However, the upper managment was more focused on numbers than humans, the work was easy, but tedious; and all it took was a rumor to put my head on the chopping block. Definitely an easy job with great co-workers, just go in with very low expectations about the way things function.
Great co-workers and floor managment.
Short breaks, Short lunch, and basically everything else.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Clarksville, TN – December 7, 2016
I loved working there but due to my husband in the military I had to leave. People were friendly and helpful. Different task daily. The hours was a problem they wanted me to work from 10am til 9pm. which gave me hardly any hometime with my family.
Convergys has always been a very great place to work. The managers are easy to get along with, very supportive, and hard workers. I have learned that hard work pays off. As a manager I have learned patience and fairness in the workplace. The hardest part of the job is not being fully prepared for the work at hand. The most enjoyable part is helping others. My days currently consist of training agents and handling the struggles of working with multiple different personalities and trying to meet the needs of 20 agents.
Customer Service Representative II (Current Employee) – Clarksville, TN – December 6, 2016
Nothing really changes in a call center environment other than polices every now and then. The department in which I am hired for is lacking in the incentives area. Bonuses actually being added to this department other than overtime would be nice.
Pharmacy Technician (Former Employee) – Tucson, AZ – December 6, 2016
you take calls for Walgreen pharmacy, mostly its data entry, you fill prescriptions or spend time explaining things to patients. a lot of the same thing so its fairly easy work, and they help you get your pharmacy technician licence for free.
Calling customers to see if they would like to get prescriptions delivered to their house my co workers were very helpful if i had any questions the best part about the job was communicating and talking to people on the telephones all day
Technical Support (Former Employee) – New Mexico – December 4, 2016
I can say i loved the job but the management.... Well they are a bunch a kids and lack respect and most are just plain aweful!!!! The coworkers were nice but always being in constant fear of losing your job no thank you! Plus the pay was not great for the work you do! When you do a good job at what you do no one cares you do not get raises and the bonus structure is a joke!!
customers were great! job was easy for me anyways
Poor management! They are disrespectful! No raises, impossible bonus structure, job security is a nightmare!
CUSTOMER SERVICE REPRESENATIVE (Former Employee) – Valdosta, GA – December 4, 2016
A typical day at Convergys is assisting customers with their troubleshooting directv services. What I learned was how to how utilize my customer service skills to assist customers, convince them to stay with our company and purchase new or better equipment and programming.