I would not recommend that anyone with other job options work at Convergys.
Complete Customer Care and Sales Specialist (Current Employee) – Hickory, NC – July 20, 2017
The training at Convergys is minimal and in no way prepares you for the work you will really be doing once you reach the production floor. Management is IMPOSSIBLE to get ahold of, and when you need a manager, you will be told to "figure it out" and be left waiting for upwards of 3 minutes while Customers yell at you on the phone. The hardest part of this job is the stress level. Even as a good sales person that was getting sales everyday, your managers and team leaders will be on you to sell even more and more, regardless of customer satisfaction. The enjoyable parts of the job include having 2 breaks and a lunch well spaced throughout your shift and you do make some friends while there. Would not recommend to anyone that has other job opportunities. Human resources will NOT return phone calls or emails and was NO help when they messed up my Insurance. I was pregnant the entire time I worked for Convergys, and as I became closer to term, several rude comments were made to me from MANAGEMENT to "possibly look for another job" because I made some of the managers uncomfortable by being so close to by due date and still working.
Pay is decent for a college student.
Management is awful, stress