Customer Service Representative (Current Employee), Chattanooga, TN – November 25, 2013
The management needs to be completely done over... the employees are over worked with mandatory extra hours but the pay/ compensation keeps everyone coming back. The hardest part of the job is the management not being properly trained and lack interpersonal skills in dealing with their colleagues and sometimes the customer's as well. Being great at – more... the job is not rewarded only the ability to show up on time – less
Sales Associate (Former Employee), Pharr, TX – July 21, 2014
Good environment but management was not professional enough. Management would threaten you for any little thing you did wrong and they expected you to always be perfect when you just start off. They didn't give enough time to grow.
Android Advanced Support Technician (Former Employee), Arnold, MO – July 21, 2014
Pros: friendly work environment, diversity, cooperative management
Cons: training environment
everyday at work we strive to ask probing questions to find the root of the customers particular situation and work to resolve it along with them. I learned while working with Convergys that there were many different types of systems used to troubleshoot Android phones. I learned how to utilize those systems as well as how to build excellent rapport. – more... Management was very kind, but most were new in the training department. Co-workers were from different areas and allowed for a very diverse work environment. The hardest part of the job was whenever a customer called with an issue that was not capable of being fixed by myself or management. The most enjoyable part of my job was assisting the customer in finding out what problem they were facing with their device and fixing that problem. – less
Internet and Cable Repair Specialist (Former Employee), Charlotte, NC – July 20, 2014
A 9 to 5 job, stationed at a desk learning how to troubleshoot customers issues with internet as well as tv. Also informed of account info and sales(up-sell). I was able to train new hires for having great numbers. Most enjoyable part of this job was training new hires and meeting all typed of new people. The hardest part is practicing patience during – more... tense situations. – less
Customer Service Representative (Former Employee), Orem, UT – July 20, 2014
Pros: consistent rewards, possible career choice, energetic environment
Cons: sitting in a cubical, a lot of solitary work
Convergys is a call center and I know there are lots of cliques about working in any call center but to be honest from all of the personal and professional opinions I have heard about man different places this one did get some of the best reviews. It is a fun place to work and an overall good environment. They have an amazing leadership staff that is – more... always willing to support you in your work. Though you are sitting in a cubical taking phone call after phone call the great thing is that you never have the same call twice. Every conversation is different which always brings something new to the table. When I was working there I made a ton of new friends that I went on having friendships with outside of work. I never knew you could make a call center job this interesting! They offered lots of different goals and successes here. Anything from raffles to group goal rewards there was always a way to achieve something new. Also moving up in the company is a simple task as long as you put the work in! Which means there is a lot of room for it being a potential career path! – less
answering customer various questions, setting up new services and adding additional services. most managers are very nice and helpful. work is never boring due to continuous music playing and managers dancing and singing. calls are usually back to back so there is no time to be bored.
CSR ll (Former Employee), Work at home – July 19, 2014
Pros: work at home
Cons: pitiful training, training with unqualified- loud need to be the center of attention individuals.
The first part of training was good with Vicki. The trainer could not keep one disruptive trainee under control. I just couldn't understand why they allowed individuals to continue, when they did not have the equipment required from the beginning. Also, the trainer shared a private chat with everyone and only made herself look bad. The disruptive trainee – more... had no clue what was going on. I really wanted this job, but seriously felt like they just kept or hired anyone out of filling positions. Also the trainers need to be in charge and not the loud trainees. This company is losing good trainees for unproductive trainees. Convergys needs to hire and train serious qualified applicants and just cut their losses early on with disruptive,unorganized, computer illiterate ones – less
Retention Specialist (Former Employee), Chattanooga, TN – July 19, 2014
Pros: they pay
Cons: they exist
My experience at Convergys was terrible! I would advise no one to work there! Yes, it may be the typical call center environment. However, they make no effort to ensure a good work culture.
Countless times I have reported to work, only to find that the shift had been overstaffed, and I had no station at which to work. The resolution to this issue would – more... be to have all the excess agents sit in a room to await an available work station. The worst part is the inability to clock in during these times. Furthermore, there have been many times that not only was I unable to clock in on time due to this inconvenience, but my time was never adjusted to reflect that I reported to work on time. Many employees have assumed incorrect attendance violations due to this.
The culture is sour! From management down to the janitorial staff - everyone seemed miserable and unhappy. The lighting in the building is dim and gloomy. In times of questions or need for support, management was consistently "missing" and unavailable. Most times, if there were an available supervisor on the floor, he/she was so disinterested in anything you had to say. They would ask "where is your supervsor?" My answer would always be, "I wouldn't be asking you, if I knew where he was."
Convergys also provides bare minimum facilities in which to work. But, that would be the least of concerns for a Convergys employee. – less
Agent (Former Employee), Worthington, KY – July 17, 2014
Pros: work from home
This company thinks they are better than the companies they do work for, their TL (managers) don't actually do anything, if you have an escalation they refuse to take them, they make you use a chat that you can wait over an hour for someone to even get to you then you have to wait another 10 to 20 minutes for them to take the call. This company also – more... punishes their employees for going to the bathroom which is unlawful. They don't care to fire you and tell you what you did but not let you listen to the call to prove that you actually did it. A worthless company. If you are thinking about working for them, think again, go straight to the companies that they work for and I guaranty you more money and better support. They pay only $9/hr when you can work for the companies they do work for and make around $12/hr or more and not get punished for using the bathroom and get support from your managers when you need it – less
Cust Serv & Problem Res Rep II (Former Employee), Greenville, NC – July 17, 2014
Convergy's is a very productive workplace. I used to troubleshoot and resolve problems dealing with customers internet. I enjoyed working there with the coworkers, they made my day a lot easier and they was there whenever I need assistance. I love making sure my customers could use their internet again and being able to know they was satisfied.
This is a great company for anyone beginning customer service
Customer Service Representative (Former Employee), Arnold, MO – July 16, 2014
This company has a great potential to not only teach people how to do customer service, but also to advance in your position greatly in a short amount of time. Perfect for young and old, it is a great company to work for.
Customer Service (Former Employee), Lake Mary, Florida – July 15, 2014
A typical day at work consisted of answer phones and helping the customer with their phone accounts. Anything from transfering numbers from one account to another, to activating or canceling lines on accounts. At times it was self rewarding to help a customer and accomplish somones problems, but there were other times customers would call in disgruntled – more... for something our team was not responsible for. Fortunately, I had one of the best supervisors on the production floor who had, what I felt, more of an understanging what her employees went through. The company kept us up to date, was understanding of medical and school needs and trained us if we needed further assistance. The only downside was the drama from the employees and at times our customers. Rumors spread like wildfire and it was easy to be distracted at work with all the recent gossip. – less
AT&T Customer Service Specialist/Technical Support (Former Employee), Locust Grove, GA – July 15, 2014
Pros: management was always available for asssitance.
Cons: some calls would take longer than others, this would inturn hurt your average handle time
In working for Convergys I have learned how to take calls from all sorts of people and how to handle upset customers. It was nice to have a management team that was willing to help in any way possible.