It's a very structured environment which leads to undue stress at first. Just do as you are told and the money is good. I don't mind the job, as it is just taking calls and typing info in, however it does get mind-numbingly repetitive. Personally it isn't a career job because it's so inactive. I can't just sit at a desk all day for 40 years.
Breaks are evenly dispersed.
Non-flexible schedule, customers can be rather rude