This job CAN be a lot of fun. Chill customers, (a few) relaxed managers, fairly straight forward work. But there's so many awful things about it that I couldn't recommend it to anyone.
The biggest problems are how incredibly rigid they are with scheduling (I hope you know what days you want off a month in advance) and the ridiculous amount of paperwork (10 second phone call results in nearly 5 minutes of paperwork, and that's for someone who can type faster than they can think)
Other problems include mediocre benefits, a paycheck that doesn't match the work it's paying for, the PCs are probably made of stone and twigs, and you'll spend all day in incredibly uncomfortable chairs.
Oh yeah, no phones. No paper. No talking to coworkers. No wallets. No food. No outside websites. Basically you can't have access to any outside resources, which makes the job much more difficult than necessary.
Lastly, they only give you a few hours of training to learn complex subjects, such as wireless networking (Familiar with why a low MTU can cause dropped packets? Yeah, neither is anyone who works there).
Some customers are pretty chill.