Sales/Problem (Former Employee) – Brownsville, TX – March 28, 2014
I was planning on staying there, and working my way up, but the convergys in Brownsville, TX closed down.
They paid alright. I was getting paid $8.50 before 7pm, and $9.50 after 7pm and on weekends. The incentives for sales arent good. It's like 3 or 4 dollars a sale.
You also accumulate paid time off FAST! About every 80 hrs you put in, you'll get 3-4 paid time off hrs. You can use them whenever you want, you just have to get permission, or put it in 2 weeks in advance. You also have Unpaid time off. You get to use, I think it was 12 hours every 6 months. And that's just given to you, so that was pretty cool.
If youre interested, go for it. It's not a bad job, unless you make it a bad job. You might get yelled at and cussed at by the customers.... but they're mad over the most ridiculous things. But it'snormally a service they're paying for, so i understood. But... there's not much you can do. I mean you just work for the company. You didn't invent the rules.
That's basically it. You just got to deal with a lot of upset people...
AND! they do have insurance benefits, 401k and medical.personal leaves. I had to get two surgeries while working there. They were very nice about it and helped me out a lot.
Contact Center Representative (Current Employee) – Eagan, MN 55121 – May 24, 2017
A typical day at work for me would be something relaxing not as stressful. I learned how to be understanding and patient with customer who are upset. I like management where they understand we are humans and consider how people feel. The workplace culture to me just has to be an environment where everyone gets along for the most part. The hardest part of a job is working with someone who is not willing to carry there load.
Customer Service Agent (Former Employee) – Logan, UT – May 24, 2017
I had good experiences with this company for the most part. As long as you did your job and were there when you were supposed to your job would be pretty secure. But being yelled at gets old fast so a lot of people would be stressed. Not much job culture to speak of as everyone was glued to their phones and socializing was discouraged outside the break room.
Customer Service Representative (Former Employee) – Longview, TX – May 24, 2017
When you're off they call you about work. Its predominantly african americans and not cultured enough. No real management. No organization and its 3rd party so you have to do everything the client says.
Customer Service Representative (Former Employee) – Orlando, FL – May 23, 2017
Hiring was a breeze. I was subcontracted. Pay was low but was convenient working ftom home. Management was impossible to contact only great during training simply because you spoke to supervisor daily.
You start with a pre-shift meeting which is great to know what has changed or new expectations. Although monitored heavily, most leadership works to develop and make you better. There are times where mandatory overtime is expected. Good leaders make the job fun and help eliminate the stress.
Customer Service Representative and Sales (Former Employee) – Laredo, TX – May 23, 2017
i loved working here, it was a very great environment, the people were always so kind and helpful! all supervisors were great, and i loved the training too, always answered all questions. job and what i was responsible for was amazing, everything at your own pace but fast and i loved that i could focus on just my job!
Assistance Queue Supervisor (Former Employee) – Pocatello, ID – May 22, 2017
Really enjoyed working for this employer. Easy to promote. Very laid back when not on calls. Faced paced when on a call which can take some getting used to, but once you have the job understood it is very easy.
The most enjoyable part of the job was working with people of various ethnic backgrounds effectively.Frequent equipment breakdown was frequent.
Customer Service Representative (Former Employee) – Work at Home – May 22, 2017
Training at Convergy's could be much better. The biggest problem is the equipment repeatedly breaking down. There is little time to catch up. It causes you to miss training. How people feel about Convergy's can affect your personal rating because Convergy's did not have a separate company rating . The time on a call can be affected by company equipment breaking down. That takes away from your performance score.
There are discounts and incentives at Convergy's.
Customers can rate you low even if they are pleased with you, customers say it is the only way to show Convergy's that they are not satisfied with the company.
Customer Service Repair Rep (Former Employee) – Atlanta, GA – May 22, 2017
Assisted the patrons with internet, cable, and phone repair. Checked all services to ensure they were troubleshooted properly. Scheduled a technician visit if all else fails. Offered additional services if they only had select services.
CSR - Customer Service Representative (Former Employee) – Chattanooga, TN – May 22, 2017
Convergys is a very friendly environment & the business will keep you going alday .. They have flexible schedules .. Outgoing coworkers .. & typing on the computer everyday will give you the best work experience
Open Enrollment Specialist (Former Employee) – Hickory, NC – May 22, 2017
Unprofessional to the highest degree, employees are allowed to come to work in his/her pajamas. Lots of favoritism, if you are not considered as part of the "in group" be prepared to be terminated. I in my 21 years of working never worked for such a company. I truly wouldn't even recommend this job as a place to get experience because you will get the wrong idea of how a company should operate, as well as poor experience.
If you have a certain standard within yourself and your work ethics this is not the place for you.