Pros: themed days and free food
Cons: short lunches and mandatory overtime
The environment was amazing. The agents were friendly and always willing to assist with whatever help needed. The managers had an open door policy and were usually pretty available for whatever issues they were presented with. The hardest and most stressful part were the customers. As a customer service agent, Customers felt they needed to make their complaint by yelling and dehumanizing the agents. In order to keep the agents happy, most times the managers would plan family carnivals, would order food from local vendors, we would also have themed days such as superhero day. It was an attempt to keep agents from leaving a stressful environment. As a customer service agent, we were to assist customers with their complaints regarding their bills, change their cell phone plans, order their new devices and explain the difference between plans. We had to be knowledgeable of all solutions for their issues.