Convergys

4.7K reviews

Convergys Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
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Management
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Sales rep
Convergys sales Rep ll (Former Employee), Jacksonville, FLAugust 1, 2015
Good job, answered incoming calls assisted help to others . Great hours but the lay off are to frequent , and the assignments end earlier then expected
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Convergys
Supervisor Kindle (Former Employee), Charlotte NCAugust 1, 2015
Taking calls for OnStar. Never had a set schedule and your schedule can change within 48 hours without you know at times.
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long day on the phone
customer serivce agent (Current Employee), jacksonville ncAugust 1, 2015
Pros: bonuses
Cons: not a big help
the job itself is ok nothing bad about it other than the irate customers that call daily but they management isn't all that good they say they will work with oyu for things and they really don't but the incentives are really good
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Great places to work very
Technical Assistance Center Agent (Former Employee), West Jordan, UTAugust 1, 2015
Family enviorment and it was very quiet and orginzed, the plac was kinda chilly but i loved coming to work everyday and seeing the same people. it was great
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Convergys
Compensation Analyst (Current Employee), Cincinnati, OHJuly 31, 2015
The Compensation Team is very friendly. This organization is very large and global. The headquarters location is nice.
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Rosel was awesome
Customer Service (Former Employee), Murray, UTJuly 31, 2015
Rosel Hunter was an outstanding man. I took care of him for almost ten years. He was like a grandfather to my children. We all miss him dearly
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everyone works here
Billing Specialist for AT&T UVerse (Former Employee), Jacksonville, FLJuly 31, 2015
Its not the most organized in the slightest, and the turn around rate with employees is pretty crazy. You're lucky to make it to your 1 year mark. If you ask anyone who's ever worked for this company, they all have the same opinion, at some point EVERYONES worked there for a short time.
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Busy and stressful, but
Customer Care Agent (Former Employee), Las Cruces, NMJuly 31, 2015
Pros: themed days and free food
Cons: short lunches and mandatory overtime
The environment was amazing. The agents were friendly and always willing to assist with whatever help needed. The managers had an open door policy and were usually pretty available for whatever issues they were presented with. The hardest and most stressful part were the customers. As a customer service agent, Customers felt they needed to make their complaint by yelling and dehumanizing the agents. In order to keep the agents happy, most times the managers would plan family carnivals, would order food from local vendors, we would also have themed days such as superhero day. It was an attempt to keep agents from leaving a stressful environment. As a customer service agent, we were to assist customers with their complaints regarding their bills, change their cell phone plans, order their new devices and explain the difference between plans. We had to be knowledgeable of all solutions for their issues.
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Phone Rep.
Adviser (Former Employee), Charlotte, NCJuly 31, 2015
Pros: Uncapped over time
Cons: 350+ in bound calls a day
Poor Work environment, there are no permanent seating. everything is assessable from the property. Parking is horrible.
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Productive and upbeat environment
Customer Service (Former Employee), Laredo, TXJuly 31, 2015
Pros: PTO and UTO availability
Cons: Short lunches, lack of hours
Convergys was a good environment with helpful coworkers, which main focus was to deliver effective customer service. It focused on helping customers with their cable issues.
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Convergys is ok
Tier II Tech Support (Former Employee), Lake Mary, FLJuly 31, 2015
The job is an ok job I say this because the only thing that I look forward to was overtime, a majority of the people the are rude or act as if helping someone will hurt them. No matter how good you feel you doing they tell you opposite and lok for any reason to fire an employee.
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Great place to work
Customer Service Representative (Former Employee), Hazlewood MOJuly 30, 2015
Pros: Learning how to do your own troubleshooting, meeting new people in the call center setting
Cons: Very short breaks, high health insurance
Working at this place will help a person appreciate knowing what to do or how to fix cable, internet and phone problems. Not a very hard job at all, just attention to detail and listening to the customers before trying to instruct them on what to do to fix an issue. No pressure for sales, but must meet a certain level of accuracy.
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Management was not helpful and job did feel secure at all
Customer Service Rep (Former Employee), Jacksonville, NCJuly 30, 2015
The trainers didn't ensure that you were educated on everything enough to be the best representative that you can be. The resources weren't updated while I took calls, and they'd rather terminate you than train you better. Your job is never secure working for a place like this. I would never recommend working here.
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Inbound Call Center Sales and Retention
Customer Service Representative III (Former Employee), Orem, UTJuly 30, 2015
Pros: Good Pay, Friendly Atmosphere
Cons: Emotionally Decaying Work
The company looks out for employees. They offer gifts for performance and have entertaining games to keep the mood happy while handling calls from irate customers. Managers and supervisors are courteous and knowledgeable. Unfortunately, medical benefits are over priced and the only acknowledged merit through promotion is attendance.
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Awesome work environment
Customer Resolution Specialist (Retention) (Current Employee), Phoenix, AZJuly 29, 2015
Productive and fun work place. Managers are constantly involved with agents to ensure high productivity.The most enjoyable part of the job is the relationship formed with awesome co-works, also being able to assist customer that are in need of a resolution.
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Convergys Tampa, FL
Customer Service Support Professional (Current Employee), Tampa, FLJuly 29, 2015
Pros: Stable pay check and benefits
Cons: No raises, deny request time off especially on weekends ALWAYS., SHIFT BIDS....
DON'T BELIEVE IN PAY RAISES nor show appreciation for employees regardless of how long you been employed with the company , this job is only concern about filling a seat and hours on the phones.. Management is a joke and only think of themselves.
If you need customer service experience get it then leave...
NO DRESS CODE..
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Not my thing
Customer Care/Sales and Service (Former Employee), Pharr, TXJuly 29, 2015
Pros: bonuses
Cons: snobbiest customers ever
go in, clock in, take in frustration from customers
at&t project, very snobby people.
you can't make anyone happy, and everyone thinks they're a lawyer
management was kind and understanding, but i couldnt take it
coworkers were fun, considerate people and we all could vent to each other
hardest part was taking in all this negativity from customers and then revert into making them buy uverse, which by the way, isnt very reliable
most enjoyable part of the job is when there's a nice person on the other line that understands what type of stuff we deal with and isn't rude.
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No job stability!
CUSTOMER SERVICE REP (Former Employee), Chattanooga, TNJuly 29, 2015
Pros: free lunch on special occasions
Cons: no job stability
Worked for Convergys for 2 years was always worried about being fired. Moved to the retention department and was very afraid to loose my job due to not being able to retain customers due to unpredictable price increases.
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A great company to work for
Call Agent (Former Employee), Jacksonville, TXJuly 29, 2015
A great company to work for,the co-workers and managers were awesome. Both companies have great opportunities to different postions.
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productive company
Customer Service Representative (Former Employee), Baton Rouge, LAJuly 29, 2015
great company! I wish them nothing but the best. The most enjoyable part of the job is making my customers smile. GREAT BENEFITS. GREAT PEOPLE..
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