There was lots of room for entry level staff to move up.
Pros: 401k, medical, job security.
Cons: Long bad hours in small quarters.
There was at least three tiers of support while I was working at Convergys. One included was dealing support to customers needing help with Linux operations, as well as various Virtual machine software. No doubt this included some expertise in networking.
I learned a lot about intergrating my self into the phone tech work force, mainly policies and procedures. The rest we learned on our own with the help of a staff support supervisor.
Since I was new, I had the graveyard shift, and since at the time I was taking sedating medication, this was unacceptable due to the long drive home in the dark, so I left.
It was a tough job, sitting all day in a chair, enclosed in a small cubicle, and most of the people I came in with did not stay.
I loved the satisfaction of making a sale to a customer, more so then resolving their issue, which, the fix was crucial to making the sale. It is a clever system Convergys has devised.