Sales Representative (Current Employee), Valdosta, GA – November 11, 2013
A typical day at convergys is alot of loud and energetic people. I have learned a lot from working with the company whether negative or positive. The management in some cases are awesome along with the co workers, i've met alot of wonderful people. The hardest part about my job is selling, I am not a fan of selling to a customer that insists on saving money. The most enjoyable part is the last second that I spend there to go home and relieve my stress.
Great benefits depending on which contracting company you work for
Customer Service and Resolution Representative (Former Employee), Jacksonville, NC – July 28, 2015
On average, Convergys had really competitive benefits for its employees. A typical workday can be stressful if you let customers get under your skin. You must develop detachment syndrome otherwise other people's problems become your problem. Management is typical for a call center where your stats mattered above all else. I had a great team leader that motivated, but some of my co-workers did not.
Received excellent training in handling prescription orders
Customer Service Agent (Former Employee), Tucson, AZ – July 27, 2015
Pros: Chair had good back support and breaks were scheduled often
Did not receive further training or certification after one year as promised however it was a generally stress free environment and the team leaders were supportive. Enjoyed working at Convergys and would have stayed had I not relocated to another state.
Customer Service Representative (Current Employee), Sanford, FL – July 27, 2015
Well, I work the overnight shift and I am in the chat support department for Charter Communication. I assisted customer with how to manage their my account, create my account, and bill questions regarding their services with Charter Communication. My coworkers assisted me when with researching information regard any customer concern. Their is really no hard part of my job. I enjoy the working environment and the nice, respectful coworkers.
Call Center Sales Associate (Former Employee), pharr, tx – July 27, 2015
Pros: good food
Cons: set schedule
This employment helped me be more patient and learn how to diffuse a unsatisfied customer. I also learned a lot about call center company. My coworkers were great and we all helped each other out through training.
Operations Manager (Current Employee), Orem, UT – July 25, 2015
Great place to grow and learn new skills. It is a BPO so there is a high performance culture for both entry level and staff level employees, as the service you are providing to clients is outsourcing. On most programs Agents will learn how to and be required to meet and balance multiple metrics and goals, and leaders will be required to maximize their productivity on a consistent basis to be effective. Overall a great place to learn and develop cross contextual business/ management skills. Leadership and management clearly care about employees, employee satisfaction, and are fair to employees. Culture and experience is similar to other well established BPOs and the contact center industry.
Operations Manager (Current Employee), St. Louis, MO – July 25, 2015
Pros: Great Benefit
Cons: Hours of operation
A great place to work where Convergys value their employees and commit to an environment where they treat each other with respect, recognize excellence, and challenge each individual to grow personally and professionally.
Administrative duties (Former Employee), Denver, CO – July 24, 2015
Convergys has poor upper management but when I did enjoy my job doing admin work. I was constantly busy doing hourly reports and always in Excel. I enjoyed my job position and I did enjoy my Team Leader and the direct upper manager I reported to. My co-workers in my department were nice. I would have to say the hardest part of the job was when they decided to close the company on such short notice.
Customer Service Representative (Former Employee), Pocatello, ID – July 24, 2015
Pros: awesome people.
Cons: Restrictions on what able to do for customers.
I set up new customers with their Direct T.V. service. This was rewarding. I also got to help customers with technical issues. Loved talking to a variety of people and helping get their issues resolved.