Cons: Management, work balance, overall mistreatment of its employees.
Overall, my experience at Convergys was not fantastic.
At first, I liked it, when it was still Stream. For about 3-4 months I did enjoy the job, my supervisor was fantastic and always willing to help, and so were my colleagues. The most enjoyable part of my job was my co-workers,they made the job worth it.
However, around the 4th month of my working there, my supervisor decided to pursue other opportunities (Which I cannot blame her for) and we all supported her. However, when she left, they left us to another manager, whom was supposed to be on a two week vacation for her honeymoon, but she never came back.
For one week my team was completely without a manager. Finally, they gave us am agent who had been working there or at least two years, and they were going to promote him to manager which we were very excited about.Every day he would give us the opportunity to review what he had done well and what we would like him to work on. Overall, we agreed he was very helpful and we all gave him tasks to help make us better at our jobs. We all decided we were going to get a little sheet of paper, and he was going to give us little stars for what we did right, and when we accomplished what we were supposed to work on, we would get a star. (We all agreed on this as a team.) However, two weeks later, a colleague and myself came in to start our day (we were the fist to arrive, we had the earliest schedule) and they informed us that we would no longer be on his team, and we were again, going to be split it. They did so the next day, and didn't even inform our leader that he was going – more... to lose his team until we were all gone.
After this, they had put me on another team manager's team, which was alright. I had been paired with a few people I had enjoyed being around when I initially started my training class. However, this manager didn't seem to care about any of his team members. I had been recently diagnosed with a chronic pain disease, which he understood, but didn't seem to really acknowledge at all. After about two weeks, this manager had not helped me in any way, After these two weeks I had a terrible flare up that had left me bed-ridden for a while, This manager had never cared to provide me with his phone number, nor had he asked any of my team members for my contact information, which many of them had, leaving me to call the front desk and alert them there that I would not be in today.
After about a week of not being able to contact my manager (I had asked the front desk to transfer my call to my manager, however they did not have the capability of doing so) HR contacts me and asks me why I have not been in contact with my manager, instead of asking me why I hadn't been in to work in a week. They didn't seem to care that I had a disability that left me bed-ridden,only that I hadn't been in contact with my manager, and even after that, he never tried to contact me himself.
Overall, the companies management was very lacky, and unprofessional. The bonus system was left to be desired and pretty much impossible to bonus off of, and with that said, they also didn't pay us our bonus for several months, which led to a site-wide "sales boycott". The co-workers were the only thing that made it possible to work there. – less