Supervisor Team Lead (Current Employee) – Jacksonville, NC – August 18, 2017
the culture at Convergys where i worked was always quick turnovers and sassy attitudes . People always quitting, getting fired, and then hiring more employees that saw it as a temporary job. i'm assuming being from a small city that had something to do with it.
Customer Service Representative (Former Employee) – North Logan, UT – August 18, 2017
Bad don't work here worst company terrible management worked for 6 months and never got an opportunity for advancement even when there were positions open they would outside hire to fill those positions
Convergys (Former Employee) – Olathe, KS – August 18, 2017
working at convergys was fun and i enjoyed working there... my co workers were fun and outgoing. i love answering phone calls and meeting new people. i received awards for working hard and making sure everything was done right.
Coach/Trainer (Former Employee) – Orem, UT – August 18, 2017
Its a fun place to work, and if your into sales its easy to do. When you get hired they pay for all the weeks they need to put you through training.they do have some good benefits. it just depends on what department you are in.
Market Research Agent (Former Employee) – Erlanger, KY – August 17, 2017
I called people about their satisfaction with a particular company and the product that they bought. I learned about those experiences. Overall, it was not fun sometimes getting yelled at, just because I was reading a script.
Customer Service Specialist (Former Employee) – Arnold, MO – August 17, 2017
The environment was stressful, the management was pool trained or didn't care about the quality of work their team was presenting at the time, the ability to handle issues individual agents had was limited it was a miserable experience working there from a business stand point. however the relationships with co workers was the best business ive had to meet new exciting people.
consisted of taking calls from many hostile customers
Customer Service Representative (Former Employee) – Valdosta, GA – August 17, 2017
was a difficult pllace to work. many hostile customers while your hands were tied as to how much help you could give. always pushing sales even to angry customers. they did not appreciate your hard work even though other CSRs sat around doing nothing.
The company provides a great avenue for a highly-driven career where various skills are maximized.
Customer Service Representative 2 (Former Employee) – National Capital Region – August 17, 2017
From my previous employment as a Customer Service Representative II of Convergys Services Corporation –Philippines, the country’s premiere and most famous BPO Company, I have gained a wide range of skills including time management, working under pressure, creative problem solving, and most importantly excellent communication skills. A typical day which is actually a graveyard shift is devoted on taking calls specifically on billing, customer support, and troubleshooting. It is such an advantage to have work here since the workplace culture is well-grounded and really promotes sound competition among employees. The best part of working here is enjoying overtime pay and having sale/ good performance bonuses while the hardest part is maintaining the Average Call Handling Time since calls require immediacy, pitching in sales to irate customers, and maintaining your full zest in a dizzy feeling.
Customer Service Professional (Current Employee) – Savannah, GA – August 16, 2017
i wouldn't recommend the most dreaded person i know to work here. this place is truly unreasonable and unfair. The management doesnt care about the people and expect you to rearrange everything in your life for the job without notice