lead you around like you have a ring in your nose.
Customer Service Representative (Former Employee) – Sergeant Bluff, IA – September 20, 2017
Constant change. contracts are always ending so have to learn a new line of business. I believe this one way they could keep salaries low. Constant shift bids. Too many weekends and holidays. call flow could be non stop. I ran to 1 upper management person after they left the company who made this comment. Sometimes we treated you like cattle. (take that to the bank)
A typical day would start with a warm up session such as playing a game or working out a problem. It was mostly computer work and discussion. I learned each class was unique. Management did not get involved unless there was a problem that needed their attention. The culture was relaxed and I always took time to answer any questions. The hardest part of the job was keeping the pace going all day. The most enjoyable part of the job was watch the representatives get the basics of the job they were training for.
The training you get is sufficient. This however is a job that you have to have the right attitude to do. Not everyone is meant to be in sales, and I was not. I enjoyed working with the people who trained me, as well as my managers and co-workers.
A very diverse company to work for. Each day was a pleasure to come in
Operations Manager (Former Employee) – Tucson, AZ – September 19, 2017
Each day brought its challenges with it, but nothing that could not be overcome. It is a very busy environment and I was fortunate enough to be able to work in another company for Convergys ( USA) due to the advancement and career opportunities that were given to me. Management was extremely supportive and open to ideas that would always help the moral of our employees if it was needed. The workplace culture was fun and numerous friends were made. It was high stress due to the high numbers that were expected to be achieved, but the training and support was there also for those that needed it. The hardest part of the job is always when you have to let people go and managing those that continue to push the envelope. The most enjoyable was the relationships that were made and the opportunities with my career.
Great benefits, supportive management team and decent wages
Customer Service Representative (Former Employee) – Charlotte, NC – September 19, 2017
I was working for Blue Cross Blue Shield through convergys. I love to help out others. It was a great experience to learn the knowledge behind the billing and benefits when it comes down to your doctors expenses. I was a great life lesson.
Flexibility, diversity, benefits, teamwork. Management does the right things. nothing is hard but it is very important to accomplish tasks and goals Culture comes from divers people from different backgrounds.
Customer Support Representative (Former Employee) – Wichita, KS – September 19, 2017
Convergys is a good place to work at. They give you the training you need in order to be productive with your customers/clients. Management pushed employees in making sure that customers issues are taken care of and that there needs are met.
Customer Service Representative (Former Employee) – Moore, OK – September 18, 2017
Policies would change and the upper management would not tell employees and then employees would be punished for not complying to the new policies. This would frequently end in termination for the employee.
Warranty Department Associate (Former Employee) – Arnold, MO – September 18, 2017
This is not a typical 9 to 5 job. It also requires a certain type of person to work here. It can be a great place to work in regards to benefits and moving up. However, it can be stressful with the phone calls that you may receive from customers. It is a difficult job to have with children.