Can not recommend
Tech support, exclusively for small businesses (Former Employee) – Erlanger, KY – November 23, 2015
The company itself, Convergys is a nice place to work, but when you get put into your assignment, you get specialized training that is not enough. Doing tech support for AT&T is a daunting enough task, but without effective training or real time support, you are left to struggle and learn the hard way. If you can learn complex things quickly, you will do fairly well, but it wont be pleasant. You are judged on things beyond your control. If you pick up the phone and it is a complex issue that takes a long time, you are criticized for as. There are also surveys that you must score perfectly on. If they praise you for your hard work and this say anything about someone else or the company as a whole and give less than a 10/10, you are to blame for that. I've never seen such a high turnover at a place of business before.