A place to find out what you're made of
Warranty Center Senior Agent (Current Employee) – Lake Mary, FL – December 3, 2017
My roles at Convergys surprised me. Management felt I was capable of more than my senior agent position and accepted me for a position as Program Ready Trainer.
In the role as PRT, I found the ability (unknown to me at the time!) to teach new hires the basics of their new jobs. I led classroom discussions, taught from PowerPoint slides, and learned basic management skills (coaching and difficult conversations, and so much more about organization and logistics of training.) I found enjoyment in passing along information. Watching others learn is now a passion, and I have tremendous satisfaction when I see peers & others understand and grow within the company, taking on more complex roles.
A typical day as PRT is presenting material to trainees about company policy, account processes, and product knowledge. Getting to know my students is the most fun - activities and discussions help me identify strengths and weaknesses of both individuals and of the class as a whole. At the end of the day, reports are filed and distributed. This job is challenging but leaves me with a sense of purpose and accomplishment.
The hardest part about the job is finding the resources to accomplish technical tasks that are out of my control. Networking and support from management is critical to get updates in when needed.
I highly recommend Convergys for those who don't know what they are capable of doing.
Meeting lots of new people
Resources can be an issue that leads to frustration.