got its perks occassionally
Customer Service Representative (Former Employee) – Rio Rancho, NM – February 12, 2016
good pay, I wou.d assist customers over the phone with their att cellphone service. I really enjoyed helping the customers however when it came to anything besides minor issues management would not support the agents or give them whatever answer they think will work to get off the issue, Many time other issues brought to managements attention, were left unaddressed then and later. Several times i was given incorrect information on how to handle issues yet . It seems like ATT is no longer about the customer or employees yet about the numbers on their paycheck.
The site manager would occassionaly hand out donuts and hot chocolate, or slices of pizza to each employee individually.
They will start grading you with stats for that you have not been trained in yet