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Convergys
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3,388 reviews

Convergys Employer Reviews

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Not family oriented
Emergency Medical Dispatch (Current Employee), Charlotte,NCOctober 15, 2014
They are not conducive to your life outside of work. Not family oriented. Co-workers are wonderful. Benefits are too expensive. And they have no job security.
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GREAT ENVIRONMENT AND HELPFUL LEADERS
Customer Service Repair Representative (Current Employee), Heathrow, FLOctober 15, 2014
Pros: 1 hour lunches, raffles, activities
COVERGY'S WORKED REALLY WELL WITH MY SCHEDULE AND ALSO HAS A GREAT TEAM OF LEADERS AND FELLOW COWORKERS WHO ARE ALL VERY HELPFUL AND FUN. I LEARNED HOE TO USE MULTIPLE SYSTEMS FOR TROUBLESHOOTING CABLE. THERE WAS NOT ANYTHING REALLY HARD EXCEPT FOR CERTAIN QUESTIONS CUSTOMERS MAY ASK, BUT I HAD ACCESS TO MY TOOLS AND LEADERS AT ALL TIME WHICH MAKE WORK – more... VERY ENJOYABLE. – less
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A bad place of employment
Customer service representative (Former Employee), Denver, COOctober 14, 2014
Pros: gift cards
Cons: everything else
the schedule is constantly changing, the management is pathetic and passing the buck is a way of life around that place, and they take advantage and miss lead the customer on a regular bases
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A bad place of employment
Customer service representative (Former Employee), Denver, COOctober 14, 2014
Pros: gift cards
Cons: everything else
the schedule is constantly changing, the management is pathetic and passing the buck is a way of life around that place, and they take advantage and miss lead the customer on a regular bases
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enjoyable nice paying job
Customer Service Rep (Former Employee), Greenville, NCOctober 14, 2014
Pros: easy advancement
Cons: immediate policy changes when numbers aren't up to par
Most of the time call volume is high
Job title is Video Rep but fixing cable issues is only %50
management is a little unorganized
hardest part is remembering everything to do when change up is almost weekly
most enjoyable part are the workers and many opportunities available
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Productive and fun workplace
Customer service and problem rep ll (Former Employee), Jacksonville, FLOctober 14, 2014
Taking calls a large amount of calls and learned how to handle angry customers
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Healthly Enivornment
Collections Clerk (Current Employee), Lake MAryOctober 14, 2014
Its a fun place to work. The people are nice, And you get free food
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productive workplace
Customer Retention Specialist (Former Employee), Pharr, TXOctober 14, 2014
Pros: fun workplace
Cons: pay
is a fun to and company to work for but hours were sometime not flexible
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Prodcutive
Tech Support (Current Employee), Lake Mary, FLOctober 13, 2014
Pros: cafe
Cons: short break
friendly place , calls are very good . the day goes pretty fast handling calls are pretty easy
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Very fast pace work enviornment
Customer Service Associate II (Former Employee), Moore, OKOctober 13, 2014
Pros: customer interaction
Cons: sitting in a small cube
The start of the day I would put on my headset log in and start taking calls. 90 percent of my day consist of taking inbound calls and help customers troubleshoot their equipment. The hardest part of my job was trying to troubleshoot with someone that didn't now what tv service they had. The most enjoyable part was taking a call and the customer states – more... that they have called three times and nobody can fix their issue and you ending up fixing it in a timely manner which makes a mad customer a very happy customer. – less
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great diversity, job advancement
Customer Service Representative I (Former Employee), Pharr, TXOctober 13, 2014
Pros: bonuses
Cons: thirty minute lunch
Is a great place to work, Id show up for my shift, everybody was smiling ready to work, management was great very understanding and helpful, my co-workers were great at helping and very friendly. The hardest part of the job for me the thirty minute lunches. what i enjoyed most was helping customers & finding a solution to the issue.
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Loved the people I worked with.
PRT Trainer (Former Employee), Hickory, NCOctober 13, 2014
Pros: good location
Cons: high turn-over rate
Advanced twice within the company.
Management seemed confused over how to run the company.
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Challenging but Productive
Technical Support Specialist (Former Employee), Moore, OKOctober 13, 2014
Pros: team incentives
Cons: mandatory overtime
A typical day would be going in to fast paced incoming calls to troubleshoot issues for DirecTv or sending technicians out to resolve those issue that can't be fixed over the phone. I learned how to resolve my own issue when using cable, internet and some other technical issues before calling for assistance. My manager was amazing, very patient and – more... made himself available to make sure we understood the applications of how everything worked together. My co-worker were also great, we worker as a team, what one didn't know they would help the other. The hardest part of my job was learning the technical ins and outs being that I am not tech savvy and didn't know how I was going to do that job; but because we all work together it all worked out fine. The most enjoyable part of my job was being apart of a job that was really team oriented, not just saying when you come in that you are on a team, but literally the team works together to make the company run smooth – less
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Interesting but dreadful sometimes
Customer Service Representative (Former Employee), Lake Mary, FLOctober 12, 2014
Enjoyed working at Convergys because of coworkers but sometimes it was dreadful because of management always down your back about irrelevant things such as no books or paper on desk.
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productive
Tier II Technical Support Representative (Former Employee), Lake Mary, FLOctober 12, 2014
the people is what makes the job fun they are not as strict as other call centers the atmosphere is more relaxed
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OK place to work
Supervisor / Certified Trainer (Current Employee), Tucson, AZOctober 11, 2014
Pros: job security
Cons: horrible pay
Job is good but pay is horrible for work required to do as manager with no bonuses.
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Flexible schedule time, allows to study.
Customer Service Representative (Former Employee), Tamarac, FLOctober 11, 2014
It's a great company, I must leave because I got sick. A typical day at work consisted of navigating through different platforms of software in order to assist specifics needs of each customer. I experienced a hard volume, competitive environment.
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hated it
CSR (Former Employee), arizonaOctober 10, 2014
very rude customers and management expects more than you can handle
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good job
Agent/Customer Service (Former Employee), Tamarac, FLOctober 10, 2014
Pros: making sales
Cons: short lunch
I loved this job. I made a lot of money working here. great experience
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boring
Customer Care Agent/Call Center Agent (Former Employee), Jacksonville, FLOctober 9, 2014
This was the most broing job I had ever had. Expecially when no calls came in

About Convergys

Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together – Read more