Convergys Employer Reviews

Trust me when I say this, well let me explain the specifics if you're interviewing for the AMEX position. This is the worst job one could have. Convergys is filled with a lot of broken promises that $600 thing trust me is a load of ..... Anyways they do not promote within, the potential to earning bonuses is slim to none. I've seen them fire someone – more... who was with the company for 26.4 years all because they did not want to pay her. Convergys is designed to set you up for failure. I'm only speaking on the Omaha Site(American Express). A typical work day is filled with lies you have to read between the lines with these people make sure everything is writing. Especially with the TLs(Team Leads). Do not trust anyone, watch out for the Operation Managers as well. *Bonus is hard to with IBCS.* – less

It was a good company to work for however, they work on a point system that is basically tit-for-tat. Call volume wise it was always busy and consistent. I enjoyed answering calls and making the customers day, and hearing that I helped them out. At the end of the call I could hear they had a smile on their face.

However, having a point system like they do is one thing I don't like. If you get sick too often and miss work too many times, there goes your job. It was nice pay, but the project wasn't even going to last and everyone I was working with has to find a new job too. As a single mom, being unemployed is very stressful not knowing when the next good paying – more... job will happen.
The hardest part of the job was having to be attacked every day by callers when it wasn't my fault, not being able to do much to solve their problem and help more than what I was trained to do, having to not be truthful because what we're told to say isn't what would happen. Tell the customer oh someone will contact you within so much time and the other end that was supposed to take up the rest of the problem wouldn't do their job, making it come back to me and my co workers of being liars. – less

the company offers retirement pay once you reach five years working in the company

The company is okay was making more on the floor than managers.

A typical work at Convergys starts with ensuring my agent's time cards are completed accurately and correctly at the start of the day. I feel it's very important to ensure my team feels welcome as soon as they walk through the door, and take their seats on the production floor.

Throughout the afternoon, I ensure all of my daily tasks (reports, coaching/developing – more... of agents, agent schedules, etc) are completed.

During my time with Convergys, I learned the importance of the connection between Team Lead and agents. It is impossible to lead someone if you are unwilling to work with them, and take the time to develop them into something more. This is what I truly enjoy about working with Convergys. I thouroughly enjoy seeing the progression of my agent's to SME's or Team Leaders.

My co-workers are also amazing. They are extremely supportive, and we are a cohesive unit working together to accomplish our goals. If I need assistance, or if they do as well, we are always there for each other.

The hardest part of the job is that there aren't enough hours in the day. There is always something left to do tomorrow, but prioritizing is always key. – less

Work at a desk dealing with upset customers and trying to repair phones and replacing those that cannot be repaired.

Reasonable hours, pay goes up a bit higher after 7pm.

coworkers are a very mixed bag, but the environment is very gossip oriented

I worked for Convergys for 8 years. Great environment, very professional.

The company is always growing but because of this change occurs quickly which can have anegative impact on the balance between work and home.

I have not had a raise in over 4 years at this work place and the raise you receive is a joke. this place works you really hard to benefit the company and we as employers don't receive the benefits of the profit

the people are work oriented as well but theres just too much stress

A typical day at work is answering questions, solving techinal problems with equipment, upsale and upgrade equipment and servicxes.

Always had support, over worked, learned different personalitys, hardest part was always working over the amount of hours that you were paid for.

Convergys is very understanding about it's employees and those of its customers. It's a good place to work.

Co-workers are mostly friendly, management is somewhat clueless. A typical day at work is really boring--not too much to do.

A good place to learn and build upon customer service skills.

A typical day at work passed by very quickly since taking customer service calls back to back keeps your mind entertained with people's stories. Mainly i learned how a big company operates their policies and computer systems. My co-workers were very enjoyable to be around as well as they were always willing to help with questions as we looked out for – more... our group performance. The hardest part of the day was to finish my entire lunch on a half hour and the most enjoyable was to solve people's issues. – less

With this company you have the opportunity to advance to several position.

I would work there again, very young and upbeat place to work

i really enjoyed working there .sometimes the customers got to be alot to handle but the overall experince was a good one