Pros: recognition for hard work
Cons: with there being so much work in the day, it is difficult to balance personal life and work
A typical work at Convergys starts with ensuring my agent's time cards are completed accurately and correctly at the start of the day. I feel it's very important to ensure my team feels welcome as soon as they walk through the door, and take their seats on the production floor.
Throughout the afternoon, I ensure all of my daily tasks (reports, coaching/developing – more... of agents, agent schedules, etc) are completed.
During my time with Convergys, I learned the importance of the connection between Team Lead and agents. It is impossible to lead someone if you are unwilling to work with them, and take the time to develop them into something more. This is what I truly enjoy about working with Convergys. I thouroughly enjoy seeing the progression of my agent's to SME's or Team Leaders.
My co-workers are also amazing. They are extremely supportive, and we are a cohesive unit working together to accomplish our goals. If I need assistance, or if they do as well, we are always there for each other.
The hardest part of the job is that there aren't enough hours in the day. There is always something left to do tomorrow, but prioritizing is always key. – less