Call Representative (Former Employee) – Tucson, AZ – January 24, 2016
Great job to help in growth and benefits, really helped in learning how to process claims, contact prescriber's, achieve good HIPAA expectations and became comfortable with medications. If it were not for my family illness I would still be there.
Stock shelves, Customer Service (Former Employee) – Hickory, NC – January 24, 2016
job was face pace took inbound calls all the time i learned how to multitask and type fast managers were ok we always had new managers every 3 months co workers changed every 3 months hardest part of the job was trying to offer and get sales. i loved i sat in a chair and talked to people on the phone and did trouble shooting and helping them understand there bill.
Convergys is an okay place to work as long as you're working in the right department. The sales department is where I worked and it wasn't half bad. I didn't alway agree with the sales process but either way you have to adhere to the policies. There are weekly evaluations on your calls so you get feedback often and the supervisors are pretty cool. The only thing I dislike it the scheduling bans. It makes your schedule fluctuate instead of it being steady.
Negative atmosphere, Violent Employees, Questionable Work Ethics
Help Desk / Phone Based Technical Support (Current Employee) – Jacksonville, FL – January 23, 2016
This is a tech Support position, if that's what you would like to call it. The actual work itself is OK. The real problem at Convergys in Jacksonville, is overall management. They have very poor work ethics, and all of them entirely to young lacking prior management experience. HR seems to hire without proper screening, which is a great recipe for a hostile and violent work environment. Sound exaggerated? No, its true..so very true. To add to the drama, Last Friday, 01/15/2016, we received two bomb threats. This place would be ok if they would adhere to there code of conduct, and hire professionals, not animals. I wish I could say something positive, but I cannot think of anything. This particular location is in desperate need for an overhaul.
Coustomer Service Rep 2 (Current Employee) – Greenville, NC – January 22, 2016
I would say overall , I loved my job love being around others with positive attitudes. Enjoyed speaking with the person on the other end of the line...they would make my day very caring on any given day.
Customer Service Representative (Former Employee) – Chattanooga, TN – January 18, 2016
Convergys is interested in one thing... sales... Do they tell you at the beginning that it is a sales job? Nope. They tell you it's customer service, yet they don't care about taking care of the customer, they just want the customer's money.
So after working for this company for a year I can say that the environment and the way they run the business does absolutely nothing for the employees. I worked for the Dell Prosupport department when I used to be employed there. There was constant issues when it came to just doing your job. Example the tools being down to log calls sometimes for hours on end. Do they care no take more calls. There was no room to grow you get one pay raise and then you're stuck there are no promotions no more pay raises no bonuses nothing. They did nothing to keep the staff at the location I saw people left and right walking out because they couldn't deal with this company anymore. I eventually walked out as well due to overwhelming amount of stress and upper management only caring for themselves.
Dead end after first pay raise, Short breaks, Tool issues, everything above.