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Convergys
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4,020 reviews

Convergys Employer Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
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Management
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Customer Services Representative
Customer Services Representative (Former Employee), Dominican RepublicMarch 23, 2015
I worked in this company for almost a year.
The mission is that all the customers needs were resolved
Bring to the customer the customers services experience.
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It was a fun place to work at.
Customer Service Representative (Former Employee), Fort Pierce, FLMarch 23, 2015
Pros: great call center
Cons: turnover rate was high.
I enjoyed my time at Convergys. Very professional office feel and the call center was huge. Always campaigns or incentives were offered to agents to make a bit more to their salary.
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Productive
billing and retention (Former Employee), Clarksville TNMarch 23, 2015
Pros: can make good money, overtime
Cons: management needs work, coworkers are horrible towards one another
This company pays well and provide stability and great benefits, but high stressed. Management could be improved less micromanagement.
Coworkers are not taught to work as a team, they work against one another.
Much room for improvement
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Customer Service
Web Migration Specialist (Former Employee), Jacksonville, FLMarch 22, 2015
• Receive inbound calls
• Guide customers through newly updated website
• Unlock customers online accounts
• Receive feedback and put in input about new site
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Very disordered and horrible management
Customer Care Specialist (Current Employee), Las Cruces, NMMarch 22, 2015
Pros: decent pay you get 30 minute lunch and two 15 minute breaks
Cons: management doesnt know what they are doing.
Convergys is a place where the training was limited and didnt give you real experience of what the job would really be like, the managers were all great people but to distracted and never really helpful when needed. The coworkers were great friendly and supportive that is the only way you learn anything in that place.
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busy place very big place
Non contingency collector (Former Employee), Kansas City, KSMarch 22, 2015
a typical day of work could be good or bad the place is very busy and the parking was not convenient to the employees. management was not fair with open positions they picked employees who they had a relationship with rather than base the decision on the person qualities the hardest part of the job was working for such little pay and he company constantly adding more tasks but not more pay increases
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Many a thing wrong. Many a thing not being done.
Customer Care Associate (Former Employee), Lubbock, TXMarch 22, 2015
Pros: none really. you get pto and uto and ample ot.
Cons: the place is horrible.
The client is Comcast. You're expected to make sales, which only fall under a certain category. Management is crooked. You will get yelled at ALL day. The most enjoyable part is any break. Co-workers are generally just that. Get used to not having team assistance aside from a few good gems. You'll have to deal with customers of a company that are rated second worst customer service in the world. So before you even finish training, you're already loathed by someone. Your advancement is based off of favoritism. It won't matter how good you are at your job, someone has to like you or you have to be cute. In short, this place sucks. It has a huge turn over rate and there is a good reason for that.
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Not the greatest company to work for
Customer Service (Former Employee), Cincinnati, OHMarch 21, 2015
Worked at home for Convergys. All I can say in all honesty about this company, is that they really need to get a handle on their work at home department and how it is ran.
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Sucked
Phone Sales Representative (Former Employee), Wichita, KSMarch 20, 2015
Pros: Nothing
Cons: Work enviorment
The management sucked alot none of them seem to know what they was doing every manger told you something diffrent to do while there people where dirty there never offered any kind of raise or anything the year i was there
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Stressful place to work
Customer Service Representative (Former Employee), Arnold, MOMarch 20, 2015
Really didn't enjoy working for company or the type of work. Pay sucked, rude customers. Management horrible. Training class had 14 people in at there was only 4 left before we hit the floor.
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Impersonal place to work, dead-end atmosphere
Customer Service Representative (Former Employee), Tucson, AZMarch 20, 2015
The facility was filled with old furniture and broken chairs. Expectations were unreasonable and supervision was paltry.
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great place to work
Customer Service Representative (Former Employee), Jacksonville, NCMarch 19, 2015
I would work for this company again. Great team work and management. A great place to work.I learned how to be a great customer service representative.
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Great job
Customer Service Representative (Former Employee), Hazelwood, MOMarch 19, 2015
convergys was a good job taught me a lot about customer service an other things as well i enjoted the work i loved the team leaders they where very helpful at assisting us with issues the floor support team was excelent as well
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Enjoyable time working here
Customer Service (Former Employee), Taylorsville, UTMarch 19, 2015
I had a great time working here the people and my supervisors were
very nice to me. i learned great costumer service here. I appreciate the value of teamwork I got here.
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high stress job, and acceptance for mistakes is very unlikely
Billing Specialist (Former Employee), Murray, UTMarch 19, 2015
Pros: nice co-workers for the most part. ok pay
Cons: don't make mistakes, misunderstanding managers
the pay was decent. Mandatory overtime was random, and you couldn't count on bonuses. People were nice, managers weren't understanding. All in all though, it was a good place to work.
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Good place to work as well as incentives monthly
Team Leader (Manager)/Tech Support(Tier 2) (Current Employee), Clarksville, TNMarch 19, 2015
Pros: stability and benifits
Cons: time off (pto and uto)
Convergys is a job that after training you are equipped with the basic knowledge dealing with the needs of our customers. After consistency you learn more and can become proficient in the job. Over time I learned how to greater expand on my multi-tasking skills and better solve problems immediately in working with customers in a timely manner. There are opportunities for advancement if you work hard at it
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The money is great but wouldn't recommend
Sales and Service Representative (Former Employee), Hickory, NCMarch 19, 2015
They are too focused on selling than the customer service aspect of the job. They say that you aren't required to sell things but in reality you are. I worked there for 7 months and it didn't get any easier as time went by.
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Would not recommend to anyone that enjoys personal contact
Customer Service Representative I (Current Employee), Chattanooga, TNMarch 18, 2015
Typical day include 8hr shifts with 45 min for lunch and 2 10min breaks. Patience is a strong suggestion due to the unprofessional structure of the company. Hardest part of the job is the overwhelming volume of calls.
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absolutely great
At&t Representative (Former Employee), Longview, TXMarch 18, 2015
it was an awesome job and i regret leaving it for moving but i had to and they were all really nice and everyone got along and was polite it was fantastic and just an overall good experience!
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consistent job, fast growing company . good place
inbound advisor Tech support (Current Employee), Charlotte, NCMarch 18, 2015
Pros: hour lunches, overtime, and pto
Cons: bi weekly pay i rather weekly but its not that bad
It's a good job for consistence and security the hiring managers I nice and do their job efficienlty , just come to work do your job , answer calls , stay iff your phone and do overtime when available , the company starts off $10/hourly , training is 4 weeks monroe rd , mcalpine location

About Convergys

Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together – Read more

Convergys Salaries

Customer Service Representative
$10.00 per hour
$20,800 per year
Customer Service
$10.00 per hour
Technical Support
$10.00 per hour
Customer Service/Sales Representative
$10.10 per hour