Find companies:
Convergys
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
3,017 reviews

Convergys Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
This is a great company for anyone beginning customer service
Customer Service Representative (Former Employee), Arnold, MOJuly 16, 2014
This company has a great potential to not only teach people how to do customer service, but also to advance in your position greatly in a short amount of time. Perfect for young and old, it is a great company to work for.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It was a low budget facility.
Cingular Wireless Sales Consultant (Former Employee), Tamarac, FLJuly 16, 2014
I was not too fond of this work place. The people were under qualified and management was not professional.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Awesome benefits, pretty good pay, terrible business management!
Agent (Former Employee), Salt lake city, UTJuly 16, 2014
Awesome benefits, pretty good pay, terrible business management!
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun place to work
Retentions Specialist (Former Employee), Tamarac, FLJuly 16, 2014
Pros: lunch use to be the best so much to do and fun
Cons: customers with nasty attitudes
• Work on AT&T account.
• Meet monthly quota.
• Resolve cell phone service issues.
• Help keep customers from canceling their accounts.
• Sold cell phone accessories.
• Trusted with handling confidential customer information.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
nice company
Bilingual Customer Service Rep (Former Employee), Pharr, TXJuly 16, 2014
Pros: great self indepedant job
Cons: not advancement at all
great job to start customer service and to learn a a lot, you don´t have personal space at all, it does matter more the time you handle the call than the quality
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Customer Service
Customer Service (Former Employee), Lake Mary, FloridaJuly 15, 2014
Pros: bonuses
A typical day at work consisted of answer phones and helping the customer with their phone accounts. Anything from transfering numbers from one account to another, to activating or canceling lines on accounts. At times it was self rewarding to help a customer and accomplish somones problems, but there were other times customers would call in disgruntled – more... for something our team was not responsible for. Fortunately, I had one of the best supervisors on the production floor who had, what I felt, more of an understanging what her employees went through. The company kept us up to date, was understanding of medical and school needs and trained us if we needed further assistance. The only downside was the drama from the employees and at times our customers. Rumors spread like wildfire and it was easy to be distracted at work with all the recent gossip. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very busy inbound call center
AT&T Customer Service Specialist/Technical Support (Former Employee), Locust Grove, GAJuly 15, 2014
Pros: management was always available for asssitance.
Cons: some calls would take longer than others, this would inturn hurt your average handle time
In working for Convergys I have learned how to take calls from all sorts of people and how to handle upset customers. It was nice to have a management team that was willing to help in any way possible.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun place to work
Customer Service Representative (Former Employee), Toledo, OHJuly 15, 2014
Pros: lots of fun, great people
helping people from all over the US with their internet and cable issues.
they teach you everything you need to know to troubleshoot internet.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good for college students yet very demanding
Customer service/sales (Former Employee), Tamarac F:July 15, 2014
Pros: good for students
Cons: sales minded people only
its got a great training program to get you in the field they hired you for instead of just throwing you on the floor and letting you figure everything out for your self. lots of people to help you out but focuses heavily on sales.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Corporate Job
CSP BCBSNC (Current Employee), Charlotte, NCJuly 15, 2014
Thought that I wld retire at BOA but that didn't necesarrily happen. This company does take care of its employees compensation wise but will lay off in a heatbeat
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
okay to work
Customer Service Representative II - Call Center (Former Employee), Chattanooga, TNJuly 15, 2014
Pros: weekly pay
Cons: temporary assignment
Worked through temp services great environment was treated like regular staff. Enjoyed the Kelly Service team they were great.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good place to work
video repair rep (Current Employee), Lake Mary, FLJuly 15, 2014
Pros: great work environment
Cons: phone stats
the people are great and work really hard to help you reach the companies goals,never any drama, as the work goes there are some good days and then some very very tough days
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Wasn't Pleased.
Customer Service Representative (Former Employee), Orem, UTJuly 14, 2014
Pros: pay, co-workers
Cons: breaks were super short, stressful, bad management, miscommunication
I would answer inbound calls regarding the NFL Sunday Ticket. I learned how to be polite but firm with customers asking for a "special deal" or when they were being rude. I wasn't impressed with the management. Our Team Leads would switch a lot, and it was difficult to understand who was in charge. It was all very confusing. I liked my co-workers, many – more... of them were also college students. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Smiles support Sales
Transition Consultant (Former Employee), Valdosta, GAJuly 14, 2014
If you can think it, you can sell it. In the right frame of mind, or the correct change in behavior anyone can be trained to sell gasoline for an electric car.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Hated it
Case Manager (Former Employee), Taylorsville, UTJuly 14, 2014
THe management is AWFUL and they lie to you to get you to do what they want.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Working at Convergys was not for me.
Customer Service Representative (Former Employee), Chattanooga, TNJuly 14, 2014
Convergys was not the right work environment for me personally.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace
Customer Service Representative (Former Employee), Baton Rouge, LAJuly 13, 2014
Pros: salary, and incentives
Cons: short breaks
I enjoyed working for a company that allowed the employees o be somewhat laid back.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It was a great company to work for very nice work environment
Customer Service Rep (Former Employee), Charlotte, NCJuly 13, 2014
It was a great company to work for very nice work environment
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Job security, decent pay, fun coworkers
Customer Service Representative (Current Employee), Jacksonville, FLJuly 12, 2014
Pros: job security, easy work
Cons: no schedule flexibility
I've worked for Convergys for a total of 7 years and have had good times. Overall, I had a good experience with the company. They offer decent benefits, management was easy to communicate with, and it feels fairly secure. My department had a low turnover rate and I didn't have to go to work feeling stressed about employment. My coworkers are easy to – more... work with. The hardest part has to be how short staffed we are, but other than that, it isn't a bad gig. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great job at times
Customer Service Representative (Former Employee), Jacksonville, NCJuly 10, 2014
Pros: got to work from home
Cons: split shifts
A typical day is sitting at home answering calls an helping customers. The managers were helpful when it was convenient for them. Both the co worker and management were kind and respectful.

About Convergys

Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together – Read more