Pros: nice break room, fun coworkers
Cons: unecessarily strict and stupid rules (no books allowed at desks, only hard candy allowed at desks), short breaks, low pay, tiny kitchen, cockroaches in kitchen, few tables for the busy lunch period, slow computer systems, systems crashing nearly every day
A typical day at work would be spending the first 20mins of my shift trying to set up my work space because everything runs so slowly.
Our systems are terrible and we experience constant crashes and our screens that we NEED to navigate through messing up in the middle of our calls. I've had to change computers 3 times and I've spent literally the last – more... hour of my shift just trying to get my computer to load. By the time it did finally load, I had less than 5 mins till the end of my shift.
The customers who call in are often ridiculously irrational and confrontational over the littlest things, they ask questions and refuse to allow us to answer.
Our 15 min breaks seem like 5 mins. The only thing we can eat at our desks is hard candy, we can't have a pen or paper, or even BOOKS to read to entertain ourselves.
The managers are never on the same page with each other. Example: My friend/coworker and I were planning to leave together early after working half the shift. Her manager told her it'd only be half a point (like it SHOULD be), mine told me it'd be a FULL point, even though it should be half because I worked half my shift.
Dealing with the customers is easily the worst part of the job and the best part is getting to complain about them with your coworkers.
Pretty much every person there is fed up with the job and customers so venting with them is fun and you end up making friends this way.
This is my first call center and I've only been here a little over a month, this is the worst job I've experienced. I was assured by my friend/coworker who's been in 2 other call centers before that they usually aren't this bad and that Convergys was just a bad first foot in the door. Even she agrees that this is the worst center she's been in.
The job is nowhere near worth the $9.50 we get paid. – less