Pros: a paycheck, and the people you work with
Cons: everything else
taking in bound calls, and you never know what is going to be on the other end of the phone. You WILL get yelled at for things you have no control over, and things other people have done. You are expected to trouble shooting smart phones, but the resources they have for you are pretty bad. Most of the computer systems crash at times when you need them. Don't expect help soon, they have most of the management on the floor, taking calls. Your days off are inconsistent, and often split. The best part of the job is some of the people you work with, not everyone is friendly. This is a good place to work, if you can't find anything else. If you find something else, run..run away fast.