NEW HIRE TEAM LEADER (Former Employee), Killeen, TX – July 23, 2014
Convergys was a call center that worked for At&t then we switched over to Capital one (retention). As an agent we had to maintain, sell or retain customers. Within this job I learned about customer service that everyone has a story. The management was ok this is why I worked my way up thru the company and became a team leader to promote change. I loved – more... my co-workers they are what made the day. The hardest part of the job was weighing the needs of the customer based from what was there to offer not everyone story is alike. I really like to learn and use my skills. – less
This is a great company for anyone beginning customer service
Customer Service Representative (Former Employee), Arnold, MO – July 16, 2014
This company has a great potential to not only teach people how to do customer service, but also to advance in your position greatly in a short amount of time. Perfect for young and old, it is a great company to work for.
Retentions Specialist (Former Employee), Tamarac, FL – July 16, 2014
Pros: lunch use to be the best so much to do and fun
Cons: customers with nasty attitudes
• Work on AT&T account. • Meet monthly quota. • Resolve cell phone service issues. • Help keep customers from canceling their accounts. • Sold cell phone accessories. • Trusted with handling confidential customer information.
Customer Service (Former Employee), Lake Mary, Florida – July 15, 2014
A typical day at work consisted of answer phones and helping the customer with their phone accounts. Anything from transfering numbers from one account to another, to activating or canceling lines on accounts. At times it was self rewarding to help a customer and accomplish somones problems, but there were other times customers would call in disgruntled – more... for something our team was not responsible for. Fortunately, I had one of the best supervisors on the production floor who had, what I felt, more of an understanging what her employees went through. The company kept us up to date, was understanding of medical and school needs and trained us if we needed further assistance. The only downside was the drama from the employees and at times our customers. Rumors spread like wildfire and it was easy to be distracted at work with all the recent gossip. – less
AT&T Customer Service Specialist/Technical Support (Former Employee), Locust Grove, GA – July 15, 2014
Pros: management was always available for asssitance.
Cons: some calls would take longer than others, this would inturn hurt your average handle time
In working for Convergys I have learned how to take calls from all sorts of people and how to handle upset customers. It was nice to have a management team that was willing to help in any way possible.
Customer service/sales (Former Employee), Tamarac F: – July 15, 2014
Pros: good for students
Cons: sales minded people only
its got a great training program to get you in the field they hired you for instead of just throwing you on the floor and letting you figure everything out for your self. lots of people to help you out but focuses heavily on sales.
Customer Service Representative (Former Employee), Orem, UT – July 14, 2014
Pros: pay, co-workers
Cons: breaks were super short, stressful, bad management, miscommunication
I would answer inbound calls regarding the NFL Sunday Ticket. I learned how to be polite but firm with customers asking for a "special deal" or when they were being rude. I wasn't impressed with the management. Our Team Leads would switch a lot, and it was difficult to understand who was in charge. It was all very confusing. I liked my co-workers, many – more... of them were also college students. – less
Customer Service Representative (Current Employee), Jacksonville, FL – July 12, 2014
Pros: job security, easy work
Cons: no schedule flexibility
I've worked for Convergys for a total of 7 years and have had good times. Overall, I had a good experience with the company. They offer decent benefits, management was easy to communicate with, and it feels fairly secure. My department had a low turnover rate and I didn't have to go to work feeling stressed about employment. My coworkers are easy to – more... work with. The hardest part has to be how short staffed we are, but other than that, it isn't a bad gig. – less