A typical work day at Convergys really depends on the project, but answering phone calls is common to all the projects. While taking phone calls can be repetitive, each customer issue is different therefore providing some variety. Prove that you are good on the phones and management may give you different assignments as they come available.
Having been on 3 different projects, I've learned a lot ---- how to wire my own phone line, how to build a computer and what to ask when someone comes to my home to give me a bid on a project. However, my greatest lesson is how to get a long with different personality types (a skill that is useful, no matter what industry).
The management at Convergys, is I suspect, like management anywhere --- some are flexible, some are not. I will say this, I have been lucky enough to have management on each of my projects that are very flexible. Advise, If you want and need something, make sure you are flexible in offering something to trade.
The most enjoyable part of the job is meeting the people that are in your project and in the building. Some say it's cliché, but my experience has been that Convergys employees are a kind of family.