Convergys

4.6K reviews

Convergys Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Place to Work
Customer Service Representative (Former Employee), Wichita, KSJuly 20, 2015
I enjoyed my stay at Convergys! It was a learning experience that I have used in my other work positions. I had a great relationship with my co-workers and boss. We had fun after work and maintain a friendly relationship with the rest of the teams on our floor.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work at home experience
Customer Service Representative (Former Employee), Cincinnati, OHJuly 19, 2015
Pros: Work at home, day shift, pay was great, plus health benefits.
Cons: Training was rushed, not dealt with properly.
This job was work from home which was a wonderful experience, until the first contract ended and I was transferred to a new contract which had never had any experience in training employees virtually. Also, the information that was given about being worked with if the requirements of the training were not met such as if you did not meet the handle time requirement you would be worked with until you met that requirement. As an overall experience it was great until the last few months when I was going thru training when I was promised help in learning the new material and never received it and was told I would not lose my job if the requirements were not met but instead I would be worked with more closely.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Awesome Workplace
Customer Service Representative (Former Employee), Riverdale, UTJuly 19, 2015
Amazing workplace. I was paid great, management was great. I loved working here and I wish it wasn't able to stay here. It was survey conducted every 8 years.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great at first then will do anything to screw you over.
Customer service/retention. (Former Employee), Orem, UTJuly 19, 2015
Pros: free DirecTV.
Cons: managment, short breaks, pretty much everything.
It's great for about 4 months than you have to start watching your checks, they will get smaller and smaller. I worked over 20 hours of overtime to earn attendance points back and my check was smaller than 400$. That's not even possible with a 10.50$ an hour job, then they didn't even give me back my points. I didn't receive a final check and I called them and they said I didn't work that month when I was terminated at the end of the months for points and I had a bonus of 30$ bucks but no check. How did I have a bonus that month if I didn't work?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Okay place to work if you don't have an outside life.
Sales Agent (Former Employee), Charlotte, NCJuly 18, 2015
I worked there for awhile it is an okay place to work, but you never have time for your family. They are very strict and the managers are sometimey. There is no room for advancement.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun and easy
Customer Service Rep (Former Employee), Pharr, TXJuly 17, 2015
Nice people. everybody will help you and feel safe always have extra hours to work and be able to submit vgh to go home early
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Easy going
Customer service associate (Former Employee), Lake Mary, FLJuly 17, 2015
They're very easy going. Not to strict. Very hard on attendance policy. Don't care about personal problems. Have a cafeteria. The trainers are very nice. training is 5 weeks. Attendance is required. Need a lot of patience dealing with calling customers.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
call center
CRG/Customer Service/Retention (Former Employee), valdosta, gaJuly 17, 2015
Pros: pay was goods
Cons: short breaks, management let there friendships interfer with the job
inbound calls and out bound calls, disconnect service, saved service, troubleshoot equipment,. the managers let their personal relationship interfere with their job.that has alot to do with the big turn over they have. i love worker with my co workers ...the hardest job about the job was and attending to the customer but not knowing if you will have a job the next day.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
You can't trust them
Customer Service Representative (Former Employee), Layton, UTJuly 16, 2015
Pros: decent insurance
Cons: horrible management. thoughtless they lie to you
They start out OK. But they change your schedule, they will reduce your incentive pay. I worked for them for five years.there were no perks for staying with the company. Upper management will lie to you and break promises. My last year I was earning less than I did my first year. I met all my sales goals and performance goals. And I still earned less. If you are making any kind of incentive pay they will make changes so that you earn less. They do not care about you at all. You are just a number to them.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast Paced Environment
Traffic Workforce Management Analyst (Former Employee), St. Louis, MOJuly 16, 2015
Pros: Good First Step in Call Center Enviorment
Cons: Contract Position Limitations
The Job description was clearly defined along with expectations for a successful career path. Unfortunately my position was sent offshore.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Call Center
Customer Service Representative (Former Employee), Erlanger, KYJuly 16, 2015
A typical day at Convergys for me consisted of answering calls. The part that I liked least about this position was all the down time. We were not very busy and could only receive calls. There was nothing else to do. I like to stay busy at work, or as busy as I can. The part I liked the most was that we were able to move around and meet other people within the company.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to gain experience
Customer Service Rep (Former Employee), CharlotteJuly 16, 2015
Pros: Overtime, Overtime, Overtime, long lunch breaks
Cons: Irate customers, micromanagement, unprofessional supervisors, Call Center politics
I had relocated to Charlotte and Convergys was the first company that hired me. I thought being a call center job that I would hate every minute of it, but I took it because I needed the money. Well to my surprise I ended up enjoying the job a lot. My coworkers were great, I ended up meeting some fantastic people who I'm still in contact with today.

I worked for OnStar helping customers with directions, roadside assistance, setting up new accounts, upselling when possible. Overall not a bad place to work if you are in need of employment. I only left because ultimately I found a better position in my field of expertise. Otherwise I would've stayed.

P.S. yes the average age of the workers is very young, but there are also many older workers as well. The management leaves a lot to be desired, too many favorites/cliques with office politics at play big time.

Increase the professionalism on the floor, and morale will increase.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
worst place to work ever
Sales Representative (Current Employee), Clarksville, TNJuly 15, 2015
I used to love working at convergys. Until maybe a few months in. Everything changed, people were getting fired left and right because of the changes the company made itself. They are constantly writing people up for doing things they were trained to do. And they promise you incentives and benefits and bonuses but you never receive them.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Place to Work
Customer Service Representative (Former Employee), Columbia, SCJuly 15, 2015
Pros: working from home
Cons: the hours
The work environment is great the best part is being able to work form home. You have the ability to work for several different companies if work is available
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
it was fun
Customer Service Representative (Former Employee), nyJuly 15, 2015
Pros: work from home
Cons: when people come back from an illness they fire you.
It started out as a great company, then came heartless managers that did not care about you. They would change numbers to make your stats go way down just to get rid of you,If they don't like you you will no.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Convergys is a very relaxing and fun lace to work.
Sales Associate/Customer Service Team Leader (Current Employee), Tampa, FLJuly 15, 2015
A typical day at Convergys consist of monitoring calls for the supervisor, Closing sales and deescalate upset customers. The Management at Convergys had a great work ethic and really was fun to work with. The co-workers at this company always kept busy do to the fast call flow, But everyone got along great. The supervisors made sure of that. The hardest part was the inconsistency with our commission structure, Things they would promise sometimes never happen. The most Enjoyable thing was interacting with people because i love to talk. It was a great joy helping customers.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Troubleshooting security systems
Tech Support/CSR (Current Employee), Dallas, TxJuly 15, 2015
Pros: 1 hour lunch, un-paid time off
Cons: no raises and campaign ending
answer questions about the security systems for the customer and help them fix any problems with the system, and if not dispatch a tech
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great work envirnment
Sales Representative (Former Employee), Pueblo, COJuly 15, 2015
Pros: Advancement
Cons: Flexibility
Awesome opportunity to advance and great culture. If you have the ability to solely commit to the company you will have a great future, however if you have a lot of other obligations then work can be difficult.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Typical Call Center
Activations and Telesales (Former Employee), Phoenix, AZJuly 14, 2015
Pros: Supportive environment
Cons: Unreasonable expectations
While the workers and team leaders are all supportive and hope to create a fun working environment, it still came down to being just another call center.

The work was fine, though over time the expectations continued to ring unfair toward the workers. One of the last things they had been trying to put into effect, was that a rep needed manager clearance to transfer a call to another department. Meaning that with a Walmart purchased phone, and wanting to start up Walmart prepaid service, you *still* needed the okay from a manager to transfer the customer to the Walmart department.

Honestly, it wasn't all bad, but I would have been happier to have a flat $15ph paycheck, over a $10 base with commission.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Enhanced Time Management skills
Tech Support (Current Employee), Wilsonville, ORJuly 14, 2015
Pros: Paid Vacation and Holidays
Cons: Point System for attendance and Making quotas
Clock in ready to take calls and assist with a variety of technical and billing issues for a popular video game company. My job was to ask probing and clarifying questions to ensure a clear understanding of what needed to be done, then assist in solving the problem.
Claimed Profile
Industry
    Links
    Convergys website