Not all call centers are equal. Convergys offers a variety of projects to work for- over my 7 years I worked for 4 different projects, advancing in each position. They hired too many managers for one project, and decided that they were going to lay off 5 our of 7 people. They did offer a job in another department, however stated that the rate I was making before the promotion was above the new pay cap and told me that I would be making less hourly than I was before the promotion. They are bottom-line types, they don't care about long time employees and only value what is best for them. They have a high turn-over rate because of this.
Fun, nice people, great training.
Don't value employees