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Convergys
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3,030 reviews

Convergys Employer Reviews

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Great Corporate Job
CSP BCBSNC (Current Employee), Charlotte, NCJuly 15, 2014
Thought that I wld retire at BOA but that didn't necesarrily happen. This company does take care of its employees compensation wise but will lay off in a heatbeat
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okay to work
Customer Service Representative II - Call Center (Former Employee), Chattanooga, TNJuly 15, 2014
Pros: weekly pay
Cons: temporary assignment
Worked through temp services great environment was treated like regular staff. Enjoyed the Kelly Service team they were great.
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good place to work
video repair rep (Current Employee), Lake Mary, FLJuly 15, 2014
Pros: great work environment
Cons: phone stats
the people are great and work really hard to help you reach the companies goals,never any drama, as the work goes there are some good days and then some very very tough days
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Wasn't Pleased.
Customer Service Representative (Former Employee), Orem, UTJuly 14, 2014
Pros: pay, co-workers
Cons: breaks were super short, stressful, bad management, miscommunication
I would answer inbound calls regarding the NFL Sunday Ticket. I learned how to be polite but firm with customers asking for a "special deal" or when they were being rude. I wasn't impressed with the management. Our Team Leads would switch a lot, and it was difficult to understand who was in charge. It was all very confusing. I liked my co-workers, many – more... of them were also college students. – less
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Smiles support Sales
Transition Consultant (Former Employee), Valdosta, GAJuly 14, 2014
If you can think it, you can sell it. In the right frame of mind, or the correct change in behavior anyone can be trained to sell gasoline for an electric car.
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Hated it
Case Manager (Former Employee), Taylorsville, UTJuly 14, 2014
THe management is AWFUL and they lie to you to get you to do what they want.
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Working at Convergys was not for me.
Customer Service Representative (Former Employee), Chattanooga, TNJuly 14, 2014
Convergys was not the right work environment for me personally.
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Fun workplace
Customer Service Representative (Former Employee), Baton Rouge, LAJuly 13, 2014
Pros: salary, and incentives
Cons: short breaks
I enjoyed working for a company that allowed the employees o be somewhat laid back.
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It was a great company to work for very nice work environment
Customer Service Rep (Former Employee), Charlotte, NCJuly 13, 2014
It was a great company to work for very nice work environment
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Job security, decent pay, fun coworkers
Customer Service Representative (Current Employee), Jacksonville, FLJuly 12, 2014
Pros: job security, easy work
Cons: no schedule flexibility
I've worked for Convergys for a total of 7 years and have had good times. Overall, I had a good experience with the company. They offer decent benefits, management was easy to communicate with, and it feels fairly secure. My department had a low turnover rate and I didn't have to go to work feeling stressed about employment. My coworkers are easy to – more... work with. The hardest part has to be how short staffed we are, but other than that, it isn't a bad gig. – less
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Great job at times
Customer Service Representative (Former Employee), Jacksonville, NCJuly 10, 2014
Pros: got to work from home
Cons: split shifts
A typical day is sitting at home answering calls an helping customers. The managers were helpful when it was convenient for them. Both the co worker and management were kind and respectful.
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productive fun friendly job
At&t Technical Support Agent (Former Employee), St. Louis, MOJuly 10, 2014
consist of helping customers while taking phone calls paying bills and working with computer.
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what i learned
Customer Care Professional and Troubleshooting Rep (Former Employee), Tucson, AZJuly 10, 2014
Pros: worked with school schedule
Cons: short breaks, bad benefits
After traveling halfway across the country to Arizona, Convergys is where I learned to face and surpass my fear of speaking on the phone. Convergys is where I learned to encourage my co-workers and my Superiors as my Superiors encouraged me. Convergys is where I learned how to truly multitask in a busy environment. It is also where I finally learned – more... that no matter how productive or how great a worker you are, attendance, or lack there of as it were, has its consequences. As such I have taken great pains to teach myself the ways of being on time, by being 15 minutes early with several alarms to notify me of my schedule. – less
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Productive Workplace
Customer Service Representative (Former Employee), Orlando, FLJuly 10, 2014
This job was very active. The call volume made the work day go by faster. Breaks was short but we received 3 throughout the day. I learned how to work in teams to reach our weekly goals. The hardest part of the job was not being able to take a break after each call to catch a breath.
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its ok
Tech Support/Floor Manager (Current Employee), Lake Mary, FLJuly 10, 2014
Pros: money
Cons: no free lunches
Not much to say. This job pays the bills. Bitter sweet place to be. co-workers are great but management could be a lot better.
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It was a decent job but not one to stay at if you dont like changes every time a new person decided to change the project
Customer Service Rep (Former Employee), Ogden, UTJuly 10, 2014
Pros: i like talking to customers
Cons: did not like being limited in time spent when questions were asked
A typical day started at 7am. 2 breaks in a day. Talked on phone with selected people. Typed information into computer for clients. I enjoyed my immediate tl, was great, not so much with her boss. I learned patience at this job. My coworkers were generally nice. The hardest part of the job was not being able to talk to coworkers and it became not as – more... enjoyable to work there. I did like it when we could get together and hash out problems with each other. – less
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Good stepping stone to something better.
Technical Support Tier 2 (Current Employee), St. Louis, MOJuly 10, 2014
Pros: flexible schedule and work from home
Cons: very stressful at times and little pay.
Working from home is great but the salary is poor compared to industry standard. No annual raises given based on length with company or gained experience. Its a good job to get a start. Can be very stressful.
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Productive and fun place to work
Customer service Representative (Former Employee), Jacksonville, FLJuly 9, 2014
Working at convergys i answered incoming calls. Helped customers with account issues and etc
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Productive and Challenging
T1 Technical Support iOS - AppleCare Account (Former Employee), Orlando, FLJuly 8, 2014
Pros: 10% off at&t bill
Cons: short breaks and low pay
You are basically the front lines of the support system for AppleCare.
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Fun, productive, and fast paced.
Pharmacy Technician/Inbound Customer Service Rep (Former Employee), Tucson, AZJuly 8, 2014
A typical day at work would be answering phones for patients that call into Walgreen's various pharmacies. Employees would then assist the patient with whatever they needed, for example, filling prescriptions or getting in touch with a pharmacist. I learned the names of various medications and their uses as well as more pharmaceutical knowledge. Management – more... was strict at times but very helpful when employees were faced with problems. The hardest part of this job would be having to calm down angry callers when they had to be transferred or if there wasn't a problem that you could solve yourself. There were a lot of enjoyable parts of this job such as pay, training in pharmacy tech., benefits, flexible schedule, and great pay raise opportunities. – less

About Convergys

Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together – Read more