Fun environment, good management, non-competitive benefits
SME (Current Employee) – Wilsonville – May 26, 2014
The environment at Convergys is nice. Modern, sleek, and sophisticated with a edge on safety. In a typical day, you will start off with paid training (2-6 weeks), move on to a trial 2-5 week very supported floor environment, then graduate on to become a fully tenured employee.
The benefits start at 90 days and include medical, dental, vision, and other choices. All are optional, and the employer pays for a portion of each. Vacation starts being accrued at 6 months.
Outside of that, it isn't competitive in the slightest. Pay begins between 10 and 11 dollars an hour, and you only get one raise. (Your first after 90 days, which includes about a 50 cents increase.)
There are no other raises possible, and you only sometimes are eligible for "Pay for performance". This pay bonus is quite low, but they say it justifies not giving a raise because if you earned it every time, it would work out to being just a little more.
What surprises me about this is no one addresses that 1) you don't always qualify for it, 2) earning it equates to more if you earned a raise the first year, but what if you stay with the company for 2 years or more? Then it doesn't make sense. And that's exactly what they want you to forget...
That being said, the environment is quite nice, and in general, it is a positive place to work. Opportunities for advancement abound, and if you are willing to stick things out, you can easily move up to a Team Manager with a year or two.
good management, okay schedules, benefits
low pay, no raises, stressful job, low support for struggling agents