one search. all jobs. Indeed
 
 
 
Find companies:
Convergys
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
1,312 reviews

Convergys Employer Reviews

Company Attributes

  • Compensation/Benefits
  • Management
  • Job Security/Advancement
  • Job Culture
  • Job Work/Life Balance
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Large Corporation with associated bureaucracy
Network Engineer (Former Employee), Lake Mary, FL – May 8, 2013
Pros: compensation is good.
Cons: expected overtime. less benefits. very few corporate sponsored events for employees.
Multi-national, high technology company upgrading network infrastructure including switches, routers, and firewalls. Good equipment to work on with lots of hands-on. Don't expect alot of formal training.

Lots of processes and procedures to follow. Strict change control but, somewhat flexible work hours since after hour changes are expected.

Good people, – more... but management has become very bottom line. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Fun and flexible.
Customer Service Rep II (Current Employee), Cincinnati, OH – May 8, 2013
Pros: at home
Cons: n/a
Enjoy working with and encouraging others. Love the fact that I am not using extra gas. Working from home is nice. I truly have wonderful Team Lead, and a great team.
Was this review helpful?  Yes (1) – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
I enjoyed working there
Sales and Service Rep I (Former Employee), Arnold, MO – May 7, 2013
Pros: health benefits, commission, fun atomosphere
Cons: short breaks, projects
A typical day of work was just answering inbound phone calls for the project you were on. I learned a lot about the project I was working on and how to manage stress ant time management.
The co-workers were like the co-workers at any job that you go into; some good, some bad.
The hardest part about the job was having to deal with angry customers all – more... day and not have it effect you personally.
The most enjoyable part about the job was actually getting to help people.

My only complaint about working there was that I was not able to combine sick days due to not staying out constantly and eventually pointed out. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Productive fun place when we were not busy
Customer Service & Problem Customer Service Rep II (Former Employee), Lake Mary, FL – May 7, 2013
Poor products to sell, no raise in years. Fun place to work,big turn around as far as employees. On special occasions we have a cook
out, and pot luck lunch.
Was this review helpful?  Yes – No – Comment

UsedName – May 10, 2013

Can you please tell me if the weekends are off or not?I'm considering applying soon. They say 24*7 rotational shifts which i don't completely understand. Would appreciate any headsup/tips about unprecedented problems.

Unused – May 19, 2013

to the person who commented on May 10, 2013: You do not get weekends off unless your stats with them are exceptional. They still decide when you work, whether mornings or nights, and can assign you mandatory over-time and change when you work anytime they feel like it.

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Call Centers Suck
Customer Service Representative (Former Employee), Pocatello, ID – May 7, 2013
It is a a call center job so it sucks, but there are a lot of benefits.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Professional Workplace.
Customer service (Current Employee), Arnold,MO – May 7, 2013
Pros: nice lunch.
Cons: slow computers.
Everyday I save customers from canceling their plans. I save the customer by giving the customer six months of free text messaging or thirty dollar credit. I learned how to be more patient with the customer. My co-worker are amazing. Different personalities makes the job more fun. The hardest part about the job is the computers because it mess up couple – more... time and it has the customer to be more inpatient. The celebrations we have through out the year. – less
Was this review helpful?  Yes (1) – No – Comment

UsedName – May 10, 2013

Which one is better?and can you please give any idea of salary and incentives? work timings?

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Productive and fun workplace
Sales & Services/ Repeat Caller Specialist (Former Employee), Jacksonville, FL – May 6, 2013
Alot of team effort at this job. I would love to work there again
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Productive workplace but also fun and fast pached
CUSTOMER SERVICE REP (Former Employee), St. Louis, MO – May 6, 2013
I had an overall great experience i learned a lot about phones & how to handle stressful situations. All of the co-workers were very helpful. Management was all was available when needed.
Was this review helpful?  Yes – No – Comment

UsedName – May 10, 2013

I saw some vacancies for Customer service officer.Is it any better than regular inbound call handling job? I'm a fresher. Also what are the 24*7 rotational workshifts?No weekends off?

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
customer service
Customer Service Representative (Current Employee), Hazelwood, MO – May 6, 2013
Pros: n/a
Cons: n/a
Responsibilities included handling heavy call volumes, 100-150 calls per day, multi-tasking, up-selling, multi line operator, data entry, troubleshoot wireless, hardwire, cable, internet and alarm systems, billing, payment collections, scheduling, mail outs of newspapers(different account)
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
call center
At&t sales phone rep and tech support (Former Employee), Hickory, NC – May 6, 2013
answer phones for att help with customer support take payments over the phone and set up service.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Productive and fun workplace
Team Leader (Current Employee), Work at Home – May 6, 2013
Pros: no dress code
Cons: low pay
30+ year old company with 70,000 employees. Work-at-home environment is enjoyable.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Interesting place to work
Customer Service Representative (Former Employee), Chattanooga, TN – May 6, 2013
When I first arrived at work I would have to go through the whole department to find a place to sit, which by the way was hard because we were always over crowded. Then once I found a computer to sit at, I would log on to all the programs. Once I had everything up and running I would start taking inbound phone calls. Most the days would go by smooth.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
High volumes sales company
Customer Service Representative (Former Employee), Tamarac, FL – May 6, 2013
Pros: raffles and free give to top performers
Cons: vacation time off, paid time off, and health benefits
A very fun inbound call center with daily raffles and top cellphone sales . I have learned how to process contract and non contract orders for at&t cellphones and uverse .I have also learned how to work with multiple screens, eccomerce,calling back customers, transfering customers and much more. My co-workers were awesome and highly motivated at selling – more... . The hardest part of the job is not getting phone calls to be productive and the most enjoyable part was definitely making tremendous amount of sales. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Boring
CUSTOMER SERVICE REP (Current Employee), Lubbock, TX – May 5, 2013
Slow sometimes, always getting yelled at not paid enough to get yelled at.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
A steady job with a steady company
Floor Leader Coordinator (Current Employee), Murray, UT – May 4, 2013
Pros: great people. health benefits.
Cons: company has high expectations and offers low compensation.
Love the Challenges. I have learned a lot about call center functions and have had success in pursuing multiple opportunities to grow. It is a high stress environment with constant change. I love developing people and seeing them grow.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
GOOD
POSTIION / FLOOR SUPERVISOR (Current Employee), Lake Mary FL – May 4, 2013
Convergys is constantly going through changes, a typical day at work is to learn the new ways you are to perform in the company, I have learned valuable customer service skills and how to manage a team of agents willing to learn, the hardest part of the job is keeping up with the changes and making sure you follow the specs closely, with all the constant – more... changes its hard to keep up with being top quality. Yet the enjoyable part is the fact we do get to speak with customers and help with any questions and resolve issues. – less
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Fun place to work. Great people.
Lead problem Resolutions (Current Employee), Lake Mary, FL – May 4, 2013
Assisting our phone tech support team with issues that they have either never dealt with or was having trouble with. Assisting customers with those not so simple issues and making sure that we, as a company, are doing everything we can to ensure customer satisfaction.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Nothing but trouble
Android Warranty Tech (Current Employee), Arnold, MO – May 3, 2013
I currently work here. It's an okay job for right after high school. But it's not good for anything else. The policies and procedures change weekly.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
fun place to work
Customer Service Representative, Lake Mary (Former Employee), lake mary, fl – May 2, 2013
Pros: one hour lunch
Cons: healthcare
The job was a very loving job to work at. It was a typical job everyone got along. Each day we would go in and assist each other with internet repair.
Was this review helpful?  Yes – No – Comment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Fun place to meet new people
Customer Service Rep (Former Employee), Chattanooga, TN – May 2, 2013
Pros: great pay
Cons: not a family orented place
Over all it was a great company to work for, meet new friends. Had fun talking with customers. Great pay and benefits.
Was this review helpful?  Yes – No – Comment
Review this company

About Convergys

Convergys Corporation (Convergys) is engaged in relationship management. It has three segments: Customer Management, which provides – Read more