Pros: Overtime, Overtime, Overtime, long lunch breaks
Cons: Irate customers, micromanagement, unprofessional supervisors, Call Center politics
I had relocated to Charlotte and Convergys was the first company that hired me. I thought being a call center job that I would hate every minute of it, but I took it because I needed the money. Well to my surprise I ended up enjoying the job a lot. My coworkers were great, I ended up meeting some fantastic people who I'm still in contact with today.
I worked for OnStar helping customers with directions, roadside assistance, setting up new accounts, upselling when possible. Overall not a bad place to work if you are in need of employment. I only left because ultimately I found a better position in my field of expertise. Otherwise I would've stayed.
P.S. yes the average age of the workers is very young, but there are also many older workers as well. The management leaves a lot to be desired, too many favorites/cliques with office politics at play big time.
Increase the professionalism on the floor, and morale will increase.