Very Productive work environment.
Pros: Flexible schedule, great benefits, plenty of overtime.
I held several positions with this company. I started as a customer service representative. My typical day with this position, included answering inbound calls and making outbound calls. I worked for Onstar. I provided directions to customers, contacted emergency assistance when needed by my customers, set up initial accounts.
My typical day as a quality specialist, included, listening to and monitoring agent calls, providing daily feedback, consulting with my peers on gray areas when listening to calls.
Management always had an open door policy.
My co-workers were fantastic and always willing to work together.
The hardest part of the job was providing feedback to an agent that was not concerned about their performance.
Most enjoyable part of the job was being able to make a difference after proving constructive feedback. It gave a me a sense of accomplishment to see the improvement in the results and to get a compliment from an agent I assisted.