Busy answering calls all day and learning time management skills.
Patient Care Advocate (Former Employee), Greenville, NC – November 22, 2013
Cons: some shifts
A typical work day at Convergys was like going in and being willing to talk with people on the phone and not knowing if you will have short phone call or a long one. I learned alot a Convergys such as customer service skills, time management skills, and increasing my typing skills. Working with co-workers was great because you met new people all the – more... time. The hardest part of the job was trying to emake sure you didnt stay on the phone too long with the people calling or it would mess up your average call time. The most enjoyable part of the job was the benefits and having paid time off available. – less
Customer Service & Problem Resolution Rep. (Current Employee), Hazelwood, MO – November 22, 2013
Pros: we are in control of the calls
Cons: short breaks, late shift
A typical day at work is constant calls and a lot of thinking. I've learned how to trouble multiple services. HSI, cable, and phone. I am considered a Customer Service & Problem Resolution Rep. The hardest part of my job is trying and keeping the customers calm and just keeping the customer happy and let the customer vent to me. The most enjoyable part – more... of my job is some of my co-workers and some of the costumers. – less
Associate Trainer and Development Lead (Current Employee), Hickory, NC – November 21, 2013
Pros: paid training
Through out my employment with Convergys, I was able to be promoted to manager. I was given 20-22 people every 10 weeks to train with the different computers systems. Training consists of curriculum that was provided to Convergys from AT&T. We supported AT&T mobility sales and services.
My duties included approving daily time cards, preparing for every – more... day of class. I also coached and provided a positive work environment by including group and confidence building exercises. The classes calls were also monitored and graded on a daily basis. – less
Cust Serv & Problem Res Rep II (Former Employee), Hazelwood, Missouri – November 21, 2013
Took calls regarding bank accounts and issues clients had with them. I learned a lot about how banks work. The management didn't have it together. My co-workers were awesome, and I enjoyed working with them. The hardest part of the job would be when I had to wait for a supervisor to get on the line to further assist the client. Sometimes they would – more... take a very long time. The most enjoyable part of the job was being able to help people. – less
Outbound sales (Current Employee), Jacksonville, FL – November 20, 2013
Pros: the company has an on site cafeteria which is very convenient, however we only have a 30 minute lunch.
Cons: 30 min lunch .
Not very professional. Unfortunately Convergys Corp. has gone completely down hill since i worked there in 2005-2007. I was very disapointed when i came back. The most enjoyable part of my day is talking to my humana members and saving them money. :)
working full time as customer service (Former Employee), Wichita, KS – November 20, 2013
It was fun handling customers issues. - A typical day at work you can receive up to 50 inbound calls. - It made me be patient and understand each and every customer you are working with. - Most of my Co-workers were nice and always ready to help if you get a difficult case. - The hardest part of the job is when the customer is not happy with the changes – more... of the carrier and you are not able to change anything you feel you need to help the customer but you can just do so much. - The most fun part of the job is handling different customers. – less
Customer Service/Sales (Former Employee), longview tx – November 19, 2013
the best thing about the job is being with a team. You have lots of co-workers. one of the hardest things in the work that its too stressing. The customers call angry, you try to solve the problem and sometimes it take time and then you must offer to the angry customer.
Technical Customer Service Representative (Former Employee), Moore, OK – November 19, 2013
The schedules are terrible..it changes often and your most likely to work nights and holidays. So if you have children and family this is not the job for you. Also it is technical support so you will deal with a lot of unfriendly customers.