Customer Service Skills/Managerial Skills:
• Resolved customers' service and billing complaints by adjusting credits, exchanging merchandise and refunding money.
• Provided excellent over the phone and in person customer service skills promoting happy clients
• Performed accounting techniques with record keeping, filing and verifying set amount of money within the organization.
• Directed, trained and oversaw a staff of 10 on policies and procedures.
• Managed staff in preparing work schedules and assigning specific duties.
• Plan and implemented goals for the daily schedule workload.
• Microsoft Word, Office, Excel, and Power point knowledgeable.