Coustomer Service Rep 2 (Current Employee) – Greenville, NC – January 22, 2016
I would say overall , I loved my job love being around others with positive attitudes. Enjoyed speaking with the person on the other end of the line...they would make my day very caring on any given day.
Customer Service Representative (Former Employee) – Chattanooga, TN – January 18, 2016
Convergys is interested in one thing... sales... Do they tell you at the beginning that it is a sales job? Nope. They tell you it's customer service, yet they don't care about taking care of the customer, they just want the customer's money.
So after working for this company for a year I can say that the environment and the way they run the business does absolutely nothing for the employees. I worked for the Dell Prosupport department when I used to be employed there. There was constant issues when it came to just doing your job. Example the tools being down to log calls sometimes for hours on end. Do they care no take more calls. There was no room to grow you get one pay raise and then you're stuck there are no promotions no more pay raises no bonuses nothing. They did nothing to keep the staff at the location I saw people left and right walking out because they couldn't deal with this company anymore. I eventually walked out as well due to overwhelming amount of stress and upper management only caring for themselves.
Dead end after first pay raise, Short breaks, Tool issues, everything above.
Customer Care Representative (Former Employee) – Lubbock, TX – January 16, 2016
I enjoy going to work everyday & being around people. Whether, it is with co-workers or serving customers, it's my pleasure to serve. I have spent 24 years in nursing and a few years ago, retired my nursing license in order to care for my elderly parents 24/7.
I am 47 years of age, with 4 beautiful daughters, I have been divorced for 2 years and currently excited to begin a new phase of my life.
Not only in my personal life but in my professional life, as well.
I love to conquer new challenges and in my opinion, learning is an ongoing process.
Working at Convergys was a very enjoyable and enlightening experience. The staff are amazing people with hearts of gold and willing to take the time needed to teach and train in every aspect necessary, for the employees to be successful.
Mandatory OT, lowest wage they can get away with, counterproductive attendance policy.
Undefined (Current Employee) – Oregon – January 15, 2016
The company offers no opportunities for advancement. T1 agents in training make the same ammount as T2, Triage, Office of the President, and floor resources. SME's only make 25 cents an hour more. And the salaried team managers, when you consider how many hours they have to work, end up making less than t1 agents hourly week after week.
But since the sme and team lead positions are the ONLY opportunity for advancement, you get all kinds of ridiculous office politics and cut throat behaviors. No wonder the turnover rate is over 100% annually.
They treat you like entry level, always looking for a warm body to fill seats
Sales Associate (Former Employee) – Pueblo, CO – January 15, 2016
Convergys is a quick paced work environment with new learning experiences each day with different customers calling concerned about their issues. If there is a problem that cannot be solved alone there are peers who are happy to assist through Smart Chat. One difficulty with this job is not being able to make major billing changes, such as credits when the customer is clearly in the right to obtain one. It is understandable though since there may be a few who would abuse the privilege to do so. An enjoyable part of the job was being surrounded by a great support system, whether it was through a Team Leader or coworkers, having this support would make things a lot easier when calls would be back to back.
Customer Service Rep (Current Employee) – Clarksville, TN – January 15, 2016
I hated having to be on the phone all day. I wouldn't recommend this job if you are not a people person. They are very strict and messy.. it was so much shenanigans going on there.. glad I not there anymore
Customer Service Representative (Former Employee) – Pueblo, CO – January 15, 2016
Simply the most evil place I have ever worked... Paychecks were never right, they never fixed them, bonuses were lies, They promise you paid time off and never let you take it and then disallowed all hours accumulated since they terminate 98% of their employees within 6 monthes of hiring. The place is a hiring factory and there is no help from above.. I have never been treated so poorly in my entire life.. Wouldn't recommend it to my worst enemy... Run if they try to hire you.....They should be indicted for unfair slave practice!
Even if you're qualified, you will only move up in the company if you are a complete suck up. Favoritism is major part of Convergys culture. No one, even upper management, seems to have a clue or be qualified for the positions they are put in.