Other call centers pay much better.
Pros: Full time, some very nice managers.
Cons: low pay, high stress, benefits not that great.
I worked for Convergys for many years, I can tell you for a call center the pay is way below average, most start you at around $11-14 an hour, Convergys around $9.25 maybe a bit more if you have experience, they say more in their ads, but that is with there bonus thing, that is pretty much impossible to get, if you work the AT&T side they are open 365 days a year, no Christmas or Thanksgiving off, though AT&T employees doing the same job get all holidays off and much higher pay.
You will sometimes get hit with mandatory overtime, meaning if you are a single parent, going to work a second job or go to college be prepared for that if you choose to work there, turnover there is the worst of any company I have ever seen, why they are always hiring, if people are not fired for not meeting their ton of metrics, they wind up quitting due to the work itself, most don't even make it out of training.
The insurance used to be pretty good, now they offer choices, but every provider has the same coverage no matter who you choose, you have to meet the deductible before anything is paid, for the amount it costs, it is very poor.
They do have some good managers, very friendly, but it is a very high stress job as an agent, and for what they pay, I would look around a bit before choosing Convergys.