Pros: great pay, some supervisors, enviroment
Cons: other employees are very rude to new people, sales, angry people 90% of the time
When I started at Convergys, my 7 weeks of Training was great. My Trainer/Teacher was awesome, and my classmates were great too. After training we moved to the phones, at first they wasn't too bad on us for not pushing sales, but after we got alot of experience on the phones, they expect you to try to make a sale before you end each call. You HAVE to offer a sale, even if the person is very angry, just calling to pay their bill, and you also are required to make a sale to customers calling to cancel lines for deceased loved ones which seems very disrespectful too. EVERY person calling has to be offered a sale in any situation they are calling in for. And when offering sales you have to at least get 3 "No's" from the person. The job is good for someone who likes to be under pressure, patience, and who can deal which people screaming/cursing at you. Its very good Money, and plus you get extra money for your sales that you make. Its not a bad job, just if you can do everything they expect you to do, deal with very angry people 90% of the time, and be pressured to make sales, this is a job for you. Co-Workers are not too bad, but are very cocky and rude to you if you are new to the company. Many people just do the 7 weeks of training and get paid for it and quit after training.