Convergys Employer Reviews

It was a great experience for me to work from home, and be a colleague of team's members from all USA.
Co-workers are working as a team, helping each others.
Management is not too bad, needs enhancement'
the hardest part of the job is keep yourself calm and cool when dealing with tough customers.
the most enjoyable part of it is to have contact with – more... all kind of customers and solve their issues – less

it was a very productive and fast pace and fun place to work. But by a twist of events I had some server medical issues that prevented me form work at the time.

Once i logged into my system I immediately start answering calls and helping customers with their issues. One thing i have learned working at Convergys is that you have to have patience with the customers regardless of how angry they maybe with their issues and I have also learned to stay humble as well. My Team Leader was not the best team leader st – more... all. She was very disrepectful. I Reported her to her supervisor and as well to HR but she still did not change, but my co-workers were a blast to work with. If i had a question about anything, they were there to help. The most enjoyable part about my job was making my customers happy once i resolved their problems. – less

Work was stressfull and very little appreciation was put forth by company.

`a typical work day consisted of preparing facility for opening and making sure guests had a memoriable experience while visiting or resturant.

In a typical day, I handle 30-40 customer service calls relating to cellular telephone billing, QC and technical support. Since working for Convergys, my belief in great customer service leads to great opportunities in business was reinforced. The toughest part of the job is when policy does not allow me to resolve a customers' issue. Though I never – more... bend policy, I still at times really feel for the customers' situation.The most enjoyable part of the job is receiving a thank yo from a satisfied customer. – less

i worked as a call center agent at this place, my account was with comcast. basically, i help callers/customers with regards to their phone and internet connection

My general day consisted of answering several calls a day and assisting customers with their bill, problems with their phone, and any other customer service questions asked. I learned how to deal with irate customers with empathy and caring and how to troubleshoot phones with issues. My coworkers were nice but working with this company didn't provide – more... a conducive relationship between employees. – less

handling customer calls from customers of cingular wireless and trouble shooting phones, taking bill payments, changing addresses, and various other issues that were going on during the day to day lives of the customers.

Very fast pace and lots to learn in a short period of time. You must pay attention to detail.

Duties include answering telephone call inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction

The people were fun and the calls were not that difficult. Overall probably one of the easiest call centers to work for.

customers very nice
busy nights
disconnect n reconnect services
take payments

A typical day consisted of coming into the job site and filling out some information about the previous days labor. Then we would start accepting phone calls from At&t customers. Would resolve customers issues and attempt to make a sale. Sometimes mangers would pull you off the phones to go over your stats and offer compliments and/or constructive criticism. – more... Management also spent time reviewing sales techniques and ways to enhance the likelihood of making a sale. Co-workers were all professional. The hardest part would be dealing with angry and irrational customers as well as getting stuck on a problem when no one was available to help you. The most enjoyable part was helping solve problems for people who were very courteous and appreciative. Job offered a lot of opportunities for advancement. There was adequate job training. Commission on sales. – less

just do your job and you will succeed... you may be put on a different project, if project ends they will try very hard to find you a new project.

Convergys is a company who provides telephone customer services for a variety of companies. I was hired to work for a big name telecommunications company who did the training. The telecommunications company provided very good training, but significantly understated how much they expected you to sell after you answered the customer's initial reason for – more... calling. If I would have known that I would have never taken the job. Convergys itself has an amazing benefits package, great pay and a great company atmosphere. And, you can relocate to several locations across the U.S. within the company. Job satisfaction is dependent on who you're doing the customer service for. – less

It isn't hard to climb the ladder of success there if you're a hard worker you will be rewarded.

Clock in, take smart, fast and friendly calls. Meet the customer needs and expectation for the call.
I learned how to live by treatin others how you would want to be treated because I am also a customer.
The management is not fair.
My co-worker are the best. We work together because we are all in the same situation of making each day a great day, helping – more... one another and assisting when the help is needed.
The hardest part of the job is dealing with a angry customer
The most enjoyable part of my job is knowing I have went far and beyond to make sure the I have met all of the customers expectations – less

I loved working there but the only conflict I had was that they wouldnt work with my school schedule even if i told them a month ahead.

Convergys is not that bad but has A LOT of room for improvement. They try to make work fun by organizing spirit week in which you can dress up to a different theme everyday (like high school) or set up dress up days for holidays but instead of all of that I would rather have a holiday bonus! Everything about Convergys is very unorganized. To call in – more... sick, you have to call a automated IVR line, sometimes it does not go through and you get counted off for a no-call-no-show.
Also, the HR department is a call center, lots of the associates in this department do not really know what they are talking about and will tell employees the wrong information.
The rules change all the time but there is a huge lack of communication between the bosses, the managers and the employees.
Convergys is great at making a very diverse team and they are very laid back with the dress code but unfortunately, diversity means that only half of the employees actually work. There is very high turnover rate and they over-hire. There is a new training class every two weeks which creates a lot of chaos because of over crowding.
Also, they will hire a bunch of people and wait until they are already in training before they check their work history and references. Some people get fired after two days in training because their work history does not match up. – less