Convergys was a great place to work and provided a positive work atmosphere.
Pros: great incentives for your sales and commission.
Cons: not enough computers for scheduled employees
My goal on any job that I have is to learn new things. I learned how to help customers with issues that they had with their products and walked them through the process to fix or program their equipment. If I wasn't able to fix the issues, they were having I set up appointments to have a technician to come to their home to resolve or replace their equipment. I was able to sale updated equipment and products for the customers as well that better suited their needs.
The management was very supportive and held weekly meetings to keep us updated with issues that were going on and informed us with new technology that was available for our customers.
The coworkers were great to work with and also were informative to questions or problems that I had trouble resolving issues with for our customers.
I enjoyed the atmosphere of the work place and the many incentives that they had to increase our pay and education.
The hardest part of the job was dealing with hostile customers, but with any job that is something that is present and I am very familiar with handling these situations Most of the time after the frustrated customers vented and I talked to them and offered solutions, they calmed down and the issues they were having were resolved.