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Convergys
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3,258 reviews

Convergys Employer Reviews

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Convergys
Technical Support Representative (Current Employee), Arnold, MOAugust 21, 2014
Good job if you plan on staying there forever, does have advancement, but not guaranteed. Does have some very good benefits such has health benefits and unlimited overtime. Co-workers some are very snobby people there think that they are better than everyone else, but then you have the people that you become really good friends with and they are always – more... there to help when you need it. The management it okay, they tend to play favorites and they also like to pick people out that they don't like and give them a hard time. The hardest part of this job is having to listen to angry customers scream and cuss at you. – less
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Productive workplace
Customer Service Representative (Former Employee), Brownsville, TXAugust 21, 2014
Pros: three breaks in one shift
Cons: strict management
Convergys provided excellent overtime options; working weekends and holidays.
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productive workplace
Technical Support Representative (Former Employee), Jacksonville, FLAugust 21, 2014
Pros: incntives
Cons: healthcare
its great pace to work
give second chance opportunity to those that deserve or need it
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OnStar
CUSTOMER SERVICE REP II / Collections (Former Employee), Charlotte, NCAugust 20, 2014
Loved the product, hated the company. Convergys' Like some other call centers had very shady tactics and management
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CSR
CSR (Former Employee), OREM UTAHAugust 20, 2014
TOOK PHONE CALLS PHONE CREDIT CARD SALES AND ACTIVATED THE CREDIT CARDS AND UPSOLD ADDITIONAL BENEFITS
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n/a
Customer Service Rep (Current Employee), Orem, UTAugust 20, 2014
good hours and nice benefits. good training. nice perks for phone bill. steady job. tuition reimbursement
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Productive workplace with fun sales awards.
Telephone Agent II (Former Employee), Logan, UTAugust 20, 2014
Inbound customer service center. Receiving calls to help customers with any problems they might be having.
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AWESOME CAREER OPPORTUNITIES
Administrative Assistant/Account Representative (Former Employee), Lake Mary, FLAugust 20, 2014
Pros: job opportunies are endless
Cons: cant think of any
Management and coworkers are good to work with and there is a lot of growth and opportunities for advance. There are a lot of companies to work for such as Mediacom, Sunbeam, Honeywell, AT&T. You can work as a subcontract associate and apply directly to the companies in 6 months and move around in Florida for jobs or around the USA with the companies – more... for advancement and monies. – less
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Used to be a great place to work- now morale is low
Director (Former Employee), Dallas, TXAugust 20, 2014
Pros: great working conditions, good pay, great employees and good benefits.
Cons: constant reorganizations and lay-offs
Convergys as a whole is doing well and growing, but CIT division continues to shrink through lay-offs and reorganizations.
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Fun productive work place
Customer Service Representitive (Former Employee), Orem, UTAugust 19, 2014
Answered phones quickly and in a nice matter, I learned to excel in customer service.
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Okay place to work
Cal Center Representative (Current Employee), Erlanger, KYAugust 19, 2014
The good thing about Convergys is that it has taught me how to work in a call center environment. They have been relatively good to me.
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Alot of interesting people that are fun to work with
Customer Service Representative (Current Employee), Greenville, NCAugust 19, 2014
A typical day at work would be to interact with a lot of different people around the US...I learned that you should not judge or let someone having a bad day effect your personally
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stressful environment
Customer resolution specialist (Former Employee), Chattanooga, TN 37412August 19, 2014
Pros: was able to work from home
Cons: hard to adhere to the stringent stats, especially the time allowed for each call.
Answered customer service inquiries, helping caller with technical issues for the first three years and then moved to billing. Managers were changed out at least twice a year, but all were supportive.
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bad ops manger
Customer Service Representative (Former Employee), Valdosta, GAAugust 18, 2014
bad place to work horrible management and no chance for advancement would not recommend to anyone
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OK place to work.
NOC Engineer II (Former Employee), Dallas, TXAugust 18, 2014
Pros: no manager locally
Cons: no raises
Learned a lot about Telecommunications with this position.
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Wasnt there long
CSR Sales (Former Employee), Jacksonville, FLAugust 18, 2014
Wasnt there long enough to get a good idea of comany project was laid off.
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Not a terrible place to work, if you dont mind talking on the phone a lot.
Training Support Specialist/Lead Sales Rep (Former Employee), Longview, TXAugust 18, 2014
Pros: breaks are paid, people are fun and great
Cons: angry customers are frequent, hourly pay is not what it should be
This job is not that terrible, i would reccomend it to others if they did not mind talking on the phone alot. this is a call center and i have dealt with a lot of upset customers. The environment is great, the people are great and you have the potential to make more money if you put effort into it.
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overall job experience
Customer Service Representative (Current Employee), Lake Mary, FLAugust 18, 2014
Working at Convergys I've learned a lot more about phones. I've also enjoyed answering calls and solving customers problems.
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I liked.
Sprint/Nextel Customer Service Representative (Former Employee), Houston, TXAugust 17, 2014
This was a great job and it taught me a lot about providing excellent customer service.
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Productive call center environment
At&t Rep (Former Employee), Jacksonville, FLAugust 16, 2014
Pros: training was really detailed
Cons: no benefits
Call center environment, really liked the job in itself, however due to my school schedule (6pm-10pm) was not able to work the night shift any longer, and management was not willing to work around my schedule.

About Convergys

Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together – Read more