Productive and fun workplace with limited potential for growth within the company.
Pros: the job was not overly stressful and management was not micromanaging you all day.
Cons: limited opportunities for advancement.
On a typical day I would take inbound phone calls from cellular dealers and run credit checks, advise of deposit amount, and activate new phone purchases. Also I performed changes of financial responsibility (transferring a contract from one customer to another)
At the time I was employed there, 3g and line portability was just emerging and I had the – more... benefit of learning all of the new rules and technology associated with this.
The seating arrangements and workload hindered our ability to freely interact with co-workers, however I did make several very good friends that I eventually spent time with outside of the workplace.
I can honestly say the job (NAS, or New Account Services) was not a difficult job and I did not find it hard. Although I didn't exactly feel I was utilizing my full potential and there were limited places to advance within the company. Please keep in mind this may have changed since I last worked there over 10 years ago.
The most enjoyable part of the job was the occasional downtime, it gave us the opportunity to have short breaks in between calls to break the monotony of the repetition. It rarely was back to back calls and that kept stress level low and attitudes fresh to offer the best customer experience possible. – less