Pros: Nice smoke area, options for PTO, UTO were available by calling in, quarterly bonuses and raises, opportunities for advancement, opportunities to earn stipends and bonuses were always available.
Cons: Scheduling and flex-shift, management disorganization
The job itself as a customer service representative was alright. The diversity of customers you dealt with kept the job interesting. You really felt a sense of satisfaction when you resolved a customers problem.However the management is not held in such high esteem.
Many complaints about management. Management was unorganized. Many of them not trained as well as the CSR's so it was impossible for them to assist you or know the proper protocol in handling a customers situation. Management was not very familiar with the products/services that were offered. The co-workers were nice to work with. Met very decent people there. The hardest part of the job was attempting to resolve an issue for a customer that should have already been resolved. To that end, there were a great many irate customers. The most enjoyable part again was resolving problems. As a Technical CSR, we were given a great deal of discretion to resolve by issuing free services, credits, etc.