Project Manager (Former Employee) – Reston, VA – August 23, 2017
This job introduced me to new technology and products which I didn't realize was going to help me throughout my career. Management could have been improved at times, but overall it was an enjoyable culture.
Team Lead (Former Employee) – Salt Lake City, UT – November 30, 2017
Not all call centers are equal. Convergys offers a variety of projects to work for- over my 7 years I worked for 4 different projects, advancing in each position. They hired too many managers for one project, and decided that they were going to lay off 5 our of 7 people. They did offer a job in another department, however stated that the rate I was making before the promotion was above the new pay cap and told me that I would be making less hourly than I was before the promotion. They are bottom-line types, they don't care about long time employees and only value what is best for them. They have a high turn-over rate because of this.
Customer Care Representative (Former Employee) – Greenville, NC – November 30, 2017
Although competitive - the emphasis was on team effort and all staff were encouraged to help each other achieve goals - fun and lots of incentives. Evaluations were constructive and provided growth and continued training for the individual and the team.
Tech Support Representative (Current Employee) – Erlanger, KY – November 29, 2017
Very Stressful, very fast paced, forced to learn fast and still do not know everything to get the job done. Computer systems very horrible. No time to mentally relax from all the stress of the job itself.
Customer Service Representative (Current Employee) – Greenville, NC – November 29, 2017
This a good place to build workplace and customer service skills. Management is good. Get trained well but most things you will have to just learn on your own out on the phones. Its good to have peers that you can ask for help when you need help. Hardest part is dealing with rude and angry customers. When you get awesome customers and have a great coach it makes work better.
Apple Care Advisor (Former Employee) – Jacksonville, FL – November 29, 2017
it was a good experience working there, the only downside that comes to mind when i think about the place is that the management tends to favor certain staff but its fine that kind of thing is common it was a fun time working there.
Customer Service Representative (Former Employee) – Charlotte, NC – November 29, 2017
You have 7 weeks of training, which is fine. Once out of training, you have on the floor training. After on the floor training, managers and trainers no longer care if you're still lost with the material.
It was ok at first but then the customers was rudand the coworkers was too
Agent (Former Employee) – Tamarac, FL – November 29, 2017
I was a customer service rep on the phone I help the customers with the services provided for them and if I could not help them I transfer them to somebody that could that was my job that's what I did for this company.
Trainer (Former Employee) – Baton Rouge, LA – November 29, 2017
Training new people for customer service was always challenging but also rewarding. Being able to role-play was the always great. The most rewarding part was seeing each student excel and take live calls with ease.
Recruiter (Current Employee) – Lubbock, TX – November 29, 2017
I have been with Convergys for over 17 years. I would not be leaving had the site not be closing in January 2018. That is the only reason why I am departing with the company. I love working here, met a lot of new people. I got promotions certificates also learned a lot of new task it was a good company to grow with did a lot of training on different things
Account Specialist II (Former Employee) – Sm North EDSA – November 29, 2017
Convergys helped me a lot in terms of communication skill and interpersonal skills as well. They have exposed me to the customer service industry wherein I was able to obtain a lot of info about it. They helped me improve my skills in customer service and in talking in english as well.
CUSTOMER SERVICE (Former Employee) – Ogden, UT – November 28, 2017
I absolutely loved Convergys. If the site didnt close Id still be there. The management and supervisors were out standing. I enjoyed working with every one there. If I could rate this company it would be 10/10.