I really try my best not to think about my time there...
High stress working environment, you will grow to loathe the sight of this building with every fiber of your being.
Sales methods are unethical, depraved, extremely counter-intuitive, and I'll say it, perverse. The idea of selling television service to angry customers who are calling about their cell phone bills is so insanely idiotic, I can't conceive – more... of anyone who would consider this to even be a rational thought, let alone a reasonable business model.
The lack of communication between management and the regular employees makes this job feel profoundly dismal. The word "incompetent" does not nearly encompass the problems present between upper management and the employees, but because the thesaurus isn't giving any better suggestions, I suppose it will have to suffice.
The bottom line is this: Convergys will use you until you are a shell of a human being, and once they have drained the life force from your veins, they will toss you out into the street. Your morals will be compromised, your stress levels will be tested, your ability to gauge right from wrong will be blurred, and you will end up wondering how you managed to get yourself into such a predicament. But if you need to make a living and no one else will hire you, then might I say... "Welcome to Thunderdome." – less