Convergys Employer Reviews

Very fast pace and lots to learn in a short period of time. You must pay attention to detail.

Duties include answering telephone call inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction

The people were fun and the calls were not that difficult. Overall probably one of the easiest call centers to work for.

customers very nice
busy nights
disconnect n reconnect services
take payments

A typical day consisted of coming into the job site and filling out some information about the previous days labor. Then we would start accepting phone calls from At&t customers. Would resolve customers issues and attempt to make a sale. Sometimes mangers would pull you off the phones to go over your stats and offer compliments and/or constructive criticism. – more... Management also spent time reviewing sales techniques and ways to enhance the likelihood of making a sale. Co-workers were all professional. The hardest part would be dealing with angry and irrational customers as well as getting stuck on a problem when no one was available to help you. The most enjoyable part was helping solve problems for people who were very courteous and appreciative. Job offered a lot of opportunities for advancement. There was adequate job training. Commission on sales. – less

just do your job and you will succeed... you may be put on a different project, if project ends they will try very hard to find you a new project.

Convergys is a company who provides telephone customer services for a variety of companies. I was hired to work for a big name telecommunications company who did the training. The telecommunications company provided very good training, but significantly understated how much they expected you to sell after you answered the customer's initial reason for – more... calling. If I would have known that I would have never taken the job. Convergys itself has an amazing benefits package, great pay and a great company atmosphere. And, you can relocate to several locations across the U.S. within the company. Job satisfaction is dependent on who you're doing the customer service for. – less

It isn't hard to climb the ladder of success there if you're a hard worker you will be rewarded.

Clock in, take smart, fast and friendly calls. Meet the customer needs and expectation for the call.
I learned how to live by treatin others how you would want to be treated because I am also a customer.
The management is not fair.
My co-worker are the best. We work together because we are all in the same situation of making each day a great day, helping – more... one another and assisting when the help is needed.
The hardest part of the job is dealing with a angry customer
The most enjoyable part of my job is knowing I have went far and beyond to make sure the I have met all of the customers expectations – less

I loved working there but the only conflict I had was that they wouldnt work with my school schedule even if i told them a month ahead.

Convergys is not that bad but has A LOT of room for improvement. They try to make work fun by organizing spirit week in which you can dress up to a different theme everyday (like high school) or set up dress up days for holidays but instead of all of that I would rather have a holiday bonus! Everything about Convergys is very unorganized. To call in – more... sick, you have to call a automated IVR line, sometimes it does not go through and you get counted off for a no-call-no-show.
Also, the HR department is a call center, lots of the associates in this department do not really know what they are talking about and will tell employees the wrong information.
The rules change all the time but there is a huge lack of communication between the bosses, the managers and the employees.
Convergys is great at making a very diverse team and they are very laid back with the dress code but unfortunately, diversity means that only half of the employees actually work. There is very high turnover rate and they over-hire. There is a new training class every two weeks which creates a lot of chaos because of over crowding.
Also, they will hire a bunch of people and wait until they are already in training before they check their work history and references. Some people get fired after two days in training because their work history does not match up. – less

I took complaints over the phone either for party tray orders or the fact they didn't have the products that customers were use to being in the store and now they are angry because Albertsons no longer carried their product. I also answered emails from customers asking for the store to carry different products that they cant find anywhere else.

Company provides very inefficient tools for the employee that make customers very angry, leaving the employees exposed at the mercy of the customers patience. The employees have to read callflows on every call and if you do not have the answer the customer waits indefinitely until they ask for a manager, which puts them on an escalation line that could – more... have a long wait, is a horrible experience for both the customer and the employee alike. – less

Its a company that's about business; making sure that their agents and customers come first.

Worst call center in the Valley to work at. The pay is the lowest, management is the worst because they don't care about the employees they only care about fraternizing and dating employees. Training is just free time & game time so that's good because you get paid but you learn nothing about the job. Only benefit is that you can use it as experience – more... to go work at T-Mobile or Maximus. – less

convergys is a great company to work always had room to advance

so therefore I will not. I'm just going to waste space here. I really don't understand why this is required. I really just don't want to review CONVERGYS at this time.

I worked for this company for one full year..I recently resigned this week. Straight to the point...pay is $9.00/hr with a .40 raise if your attendance is below 1 point. then in another 6 months another .40 raise. You do not pick your schedule, they do that for you. You can be put on mandatory overtime with any notice. They expect you to check your – more... schedule even on your days off. The BEST part of the job is working from home, learning about cell phones, learning your team and co-workers, and enjoying your days off. The WORST part is MANAGEMENT you have none, only people who go by titles. If you are on a call and need help, you have a long wait in chats, most team leads take just as long. They just listen to your calls and monitor your metrics. They will post for everyone to see when a customer gives you a compliment for excellent service. But does not change your pay, position or mean anything if you get a customer that is upset about their cell phone service and give you a bad score, and it is truly out of your control. God forbid you have a death in your family...My uncle died and I could not use bereavement pay because he is not considered immediate. I had to use a vacation day. Also, if you do not use your vacation time within a year you lose it all and they do not pay you for it. MANAGEMENT loves to make termination threats on a regular...SYSTEM ISSUES is a huge burden...They have incompatible software....They use a USB drive and if you get booted off the system. You have to call their help-desk and talk to people that are rude and not speaking the best English. They will tell you it is your internet, if you do not pass their test, you will not get paid and you will get points. I called the help-desk almost 90% of the time I was employed with them, even during training. Even the management that has company computers have to call the help desk for system issues and they tell them the same thing. It is your internet.

I held on as long as I could because I needed a paycheck. But, I finally let it go and found something else way more better. Some people may do well with this job, but it is not for everyone. – less

Supervise and coach agents taking calls to meet metrics. Contract was for the USPS.

while working for Convergys i loved the job, i was really good at it but i was never offered a management position. i worked for them off and on for 2 years however, they did not want to work with me being a new mother so i had to terminate my employment due to conflict with children