Pros: large facilities, and vending machies, helpful floor support
Cons: over bearing managment will enforce rules that they dont follow
although the management did not follow their own rules, they would strictly enforce them on agents, other than that, the environment and help you get from other agents/ floor support was good. very clean. Making calls during the day was not as hard as one would expect, and there was a lot to learn. the computer programs were easy to understand, and the training was good at preparing one for the job.