The company is fun and open with training and advancement opportunities, and is casual with there policies, however very professional.
Pros: In-company advancement, close proximity to many restaurants, entertainment galore, no dress code and limited desk policies.
Cons: No tolerance to lateness, uninterested management, loose position guarantee.
The company works by hiring clients and providing the clientele customer's with friendly and effective technical support. I was hired on in 2012 and very quickly fell in love with the companies, procedures and work loads. The company starts by offering a paid 2 weeks training course that easily fits you into your new role. A typical day at the job, included taking numerous calls from customers all around the world, our position required that we not only master all the possible issues that could arise with the consoles and devices we supported, but also provide friendly service and ensure the customer leaves feeling not only satisfied with the support, but also leaving with more than they expected to receive on the onset of the calls.
They are a friendly company that will constantly have peer reviews, to keep you on track and ensure that you are providing the best experience for every customer interaction. They also provide open opportunity advancement, from within the company, so that if an employee wished to move up or to another department they could do so at any time.
The company also has a lunch room with plenty of entertainment, including a built in cafeteria, a Pool Table, a TV with limited channel surfing, and multiple gaming consoles with various games. They host weekly and monthly events constantly and are always enticing agents to go above and beyond to acquire unique rewards along the way.
During my stay with the company I acquired skills in computer technical repair, hardware support, psychological management, software technical repair and troubleshooting – more... skills, and I was also being groomed for a time in management, I had also spent a great deal of time training new employees.
The only downside I found with the company, is that the manager's are very lax, and not very attentive to details. The majority of the management positions do not last long and are often lost and gained very quickly, due to the open nature of the position, you as an agent can be forced to move to schedules and departments, that you may not have been interested in due to the loss and gain of clients. – less