Productive and Challenging
Senior Escalations Customer Service Rep (Former Employee) – Indianapolis, IN – April 7, 2016
I enjoyed my time with Coram Very much. It was a very fast paced environment. I spoke with Customers/Patients from all over the U.S.. I took upwards of 80 to 90 calls a day from Patients needing Gtube supplies and took Escalation calls when equipment was failing the Patient. I taught myself how to work the Pumps used, via YouTube, and Googled information about the pumps and how to troubleshoot. This was the reason I was promoted to a Senior Escalation Customer Service Representative. The Group that I worked in and the Supervisor that I worked for were really great. I enjoyed the fast pace and helping the Patients anyway that I could.
Unfortunately, due to a business decision made by Cooperate, the Call Center that I worked at was closed. Leaving about 240 employee's out of a job. I was offered another position with the company, but would have had to relocate to Littleton, CO. or Jackson, TN.
I stayed home for a year due to some medical issues and surgery that I had to have. I am now up and running and ready to get back into the swings of things in another fast pace working environment.
Fast paced, up beat, wonderful staff.