Data Report and Collections Specialist (Current Employee) – West Chester, OH – August 30, 2016
Printing Credit and Billing Reports for 5 company brands to verify if the customer is owed a credit or the customer owes money for products. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Mental Health Professional (Former Employee) – Joliet, IL – February 24, 2016
This is funny lets be real. They are racist and hippa violations, lots of medical errors, When you report abuse it is not investigated, they encourage bullying and harrassment of staff. If they are aggressive with staff imagine how they are with clients. Very jealous of knowledgeable staff. They have a click-ish type atmosphere. If you don't help them set people up they lie on you and get you fired. If you are a good worker they make up stuff. Upper management does not investigate before they fire.
Tech Designer (Former Employee) – Novator – February 26, 2016
I would SO NOT recommend Travelsmith for a job. VERY cliquey. Lots of gossip and back-stabbing. Managers hide in their offices all day and when they do come out they talk about people behind their backs. There is no collaborative type atmosphere; everyone thinks they know it all and need no improvement. HR is completely clueless, though some try, most don't give a hoot. If you try to bring up a better way to accomplish something it gets nowhere. Unless you like being in a negative environment and you don't mind back-stabbing and people who are completely out of their element (think no clue about the apparel industry), then it's a job. But that's about it.
Some decent benes, but not worth the stress and bad atmosphere.
Improvements Pack Assistant (Former Employee) – West Chester, OH – September 9, 2016
learned a lot. 7 different machines and can move up in company. Its fun working there and when asked to do something that isnt in your current job description and you use to do it, they will ask you to do it for that day or a certain amount of time due to not enough people.
Call Center Representative (Current Employee) – West Chester, OH – March 6, 2016
A typical day for me includes answering inbound calls, completing orders and/or fixing order purchases. If I am unable to properly assist the customer I chose the correct level and department of representatives to transfer them to. With a full shift I enjoy a 30 minute lunch in the break-room and get coffee from the coffee machine. When I work a shorter shift I enjoy a 15 minute break in the break room, at my desk, or outside on a nice day. I love that I am surrounded by a cultural variety of friendly co-workers. The hardest part about the job is not always being able to contact the supervisor. The easiest part is always having help in the chat room with employees on your team to help out and answer each others questions.
Picker/Packer (Current Employee) – West Chester, OH – August 31, 2016
Cornerstone is a great place to work if they put you in a no drama department. when I first started back in 2015 I really enjoyed this job until the managers and HR members started showing favoritism towards the employees that just started.
CALL CENTER AGENT (Current Employee) – West Chester, OH – February 23, 2016
I would pack items to be shipped to customers. I learned about the different requirement that were needed to ship items domestic and international. the management was great to work with and were always glad to offer suggestions. the most enjoyable part of this job was working with the people in the company.
Residential Supervisor (Current Employee) – Joliet, IL – April 27, 2016
A typical day is challenging because there are so many clients that have different needs. There are always shortage of staff so that can also be challenging and it could open opportunities for overtime. Co-workers are friendly and help with teamwork.
Picker/Packer (Former Employee) – West Chester, OH – April 26, 2016
Working at Cornerstone definitely kept me busy and I learned how to be a team player. My Team Lead at the time was great she did very well at answering my questions if I had any and walking me through a tough process if I didn't understand it.
A typical day is check out equipment, gather materials to do the job that day. As a team we pick all orders from print and apply to pick tickets, meanwhile others are putting up product. Once the orders are all picked i will go help the put away crew or check inventory.
great hours, fun work env. always wanting to improve production, open to new ideas.
Order Entry Assist (Former Employee) – Olde West Chester, OH – August 1, 2012
Its a call center...the pay and benefits are alright, but youre still at the mercy of a clock on the wall and a phone on the desk. Dont be too short on your call and god forbid you are too long on one.
Customer Service Representative (Former Employee) – Dayton, OH – November 4, 2015
I worked in the customer service Department. I moved from A regular rep to customer service rep in only 3 months. Employees move up in the company very fast. I answered incoming calls from client, took orders over the phone, processed returns and exchanges, signed up new clients.