10 Minute break-30min lunch-management needs more training on how to treat adults with skills. You don't mistreat someone for not doing what you ask when training materials is good one day and obsolete, almost with in the next hour. You then expect the workers to constantly take a call with inadequate materials. I f you off when new,"not necessarily correct" material was given out you never saw it, unless quality pulls you apart to berate you for not anwering the question to the customer correctly. You didn.T know that a paper was missing. The lunch room is outdated and small, they could use another 5-10 microwaves, so that you are not late coming back from your 30min. Lunch
With all eyes watching you hurrying back, including the so called team leads.What a joke.