Description: Customer Service Representative Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.Customer Service Representative Job Duties: * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Prepares product or service reports by collecting and analyzing customer information. * Contributes to team effort by accomplishing related results as needed.Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-taskingBiligual is a plus but is not required. You must be a people person. PLEASE ONLY RESPOND TO THIS POSTING BY SENDING A RESUME.