Deceitful work environment, mental breakdowns, not enough training.
Customer Service Representative (Former Employee) – Wilmington, DE – May 11, 2015
Employees do not get enough training and practice before being placed into their roles. The managers claim to have an "open door policy" and encourage questions and feedback. Many of us felt that we could have benefited from additional training to better help our clients. Be careful letting them know this: they take it as a negative comment, even though you are trying to help. Most managers, trainers, and co-workers seem friendly, but watch your back. Don't let them see any signs of stress, or else they report you to your leader. Company culture contains backstabbing and dishonesty. Co-workers will be nice to you in person, but will bad-mouth you to management behind your back. Position titles are a bit misleading: it's a call center and you WILL be on the phones all day, everyday. (No one tells you this until you're done with training). The training seems wonderful and you're excited until you see what you're actually dealing with. I've watched many co-workers suffer multiple mental breakdowns. There's very little room to move up within the company, only lateral movement. Getting a raise doesn't happen, even if you've been there over a year. Bottom line: don't make friends with ANY of your co-workers, don't express any questions/concerns no matter how valid they are, the pay isn't enough to live comfortably on, and you'll be forever stuck in a low position that's disguised as a great opportunity. Don't fall for it; look elsewhere.
Training, management, salary, promotions