Customer Service (Former Employee) – Park Central, Richmond,Virginia – August 13, 2015
i was hired as a Customer Service Adviser. I started training with the receptionist and was advised they were waiting to start the advisor team. Well long story short five months later I had to ask to find out they were combining the receptionist job with the Advisor job I was hired for. This type of deception was the norm at CorVel. They made up rules as they went along. There were no guide-lines to follow at all. The manager did whatever she felt like with no regards to the employees. The supervisor advised the team to leave the manager out-of-the-loop in a team meeting. No one took responsibility for their errors, yet blamed everything on the associates. Favoritism was rampant with relatives and friends in key positions and all of them felt superior to other employees. Inexperience got you promoted and experience got you overlooked.
The whole company is immoral and had little regard for the injured workers they were paid to represent. Injured workers would complain daily about not getting there disability checks for months. The only way you could get any assistance was to hire an attorney. Escalating to a manager was a joke. No one answered or returned the injured workers calls. I never saw anything like it. The otter disregard for injured people, was inexcusable.
I couldn't remain in a company that blatantly disregarded sick and injured people's needs. How do they keep these contracts is beyond me. If the states they represent aren't getting hundreds of complaints from injured workers, doctors and lawyers it's a miracle.
I wouldn't recommend CorVel to my worstmore... enemy.less
Intake Customer Service (Current Employee) – Indianapolis, IN – June 21, 2015
It's a great place to work, and I really enjoy my coworkers. I love the fact that I am allowed to work from home. I have learned a great deal from being employed there. I couldn't ask for a better boss.
Document Control Clerk (Former Employee) – Rancho Cucamonga, CA – June 17, 2015
A typical day at work would be, opening mail and scanning medical bills all day long. this company had very friendly co-workers. Didn't really enjoy this job because when I wanted to learn more about bill review, there was no time because scanning took up the whole day.
Claims Analyst II (Current Employee) – Waukesha, WI – June 16, 2015
A typical day at work is very busy. I learned workman compensation claims. Medical & Hospital bills. The company mandates a quota of 210 bills a day with 99% accuracy. I like working with the people at work. The hardest part is getting 210 bills with 99% accuracy everyday. I don't enjoy the work anymore.
Insurance analyst (Former Employee) – Phoenix, AZ – June 1, 2015
A Typical day at Corvel, Some one would deliver my work for the day to my home, I would spend the rest day entering info. I did learn a lot about Insurance coding. Any co-workers I would see was on Friday when we would turn in our work. The hardest part of this job was to keep your self motivated.
I could work in my PJ's all day if I wanted
no one to talk to but yourself. Sometimes good, but most of the time not so good.
Not a very good on training and supplying employees with the rigth information and tools to accomplish the high goals management set.
Sr. Bill Review Analyst (Former Employee) – Louisville, KY – May 8, 2015
Spent 8 hours a day in front of dual monitors auditing work comp bills verifying that the correct codes and network discounts had been applied. Data verification and ensuring that the state rules and regulations were being applied accordingly to physician, hospital, physical therapy, and DME bills. Not very much from management you mainly had to find out things on your own unless you made an error on an account that there were no detailed instructions specifying anything different from usual routine or miss guided instructions from a supervisor and you are told you should of known better. I learned not to trust. I had some of the best co-workers you could ever find. They made the job enjoyable everyday .
Definitely would not recommend a career at Corvel. I do not have the tools or support to do my job well. Health insurance premiums are very high for a healthcare organization. Benefits are well behind industry standard. Supervisors spend a lot of time gossiping and information is shared by rumor. There is no feedback or assistance with the two outdated operating systems. Management seems to have little concern for employee morale or points of view. Employees feel invisible and afraid to speak up. Do not expect any community involvement or teambuilding of any sort. Bad hiring decisions and poor employee retention have increased the burden and workload on some outstanding employees who are being overlooked.
A very productive place to work and the employees and management are great.
Human Resources/Legal Administrator (Current Employee) – Irvine, CA – July 30, 2014
A typical day at CorVel consists of answering phone calls, taking care of employee issues (new hires, termination, conflicts) processing stock option exercises and coordinating conference calls. I have learned a lot working at CorVel. I have learned how to be a Stock Option Administrator which I have never done before and I love it. I learned how to deal with numerous kinds of employee issues and found successful ways of compromising with all parties involved. The management here at CorVel is very interesting because everyone has a different way of dealing with things and it gave me a new perspective on their views. The co-workers here at CorVel are awesome. Everyone works so well together and it’s like working with a family. The hardest part of the job is that the assignment is ending and I have to leave the company. The most enjoyable part of the job is how many people I was able to meet and influence.
Correspondence Representative (Current Employee) – Fort Worth, TX – June 24, 2014
This was a great working experience for me, my first time in a cube and office environment and I loved my work. My work was very easy and not stressful, my upper managment was nice friendly guy, but the management over my department was not all so great which made me not like this experience very much.
great people, great environment, easy requests for off days
relocated to alliance, which was far from home for me since i live in crowley
Customer Care Representative (Former Employee) – Dublin, OH – June 22, 2014
The department I worked for handled short term and long term disability patients who have a prescription benefit through their employers. As a front line person we were provided the training necessary to address issues and concerns. This is a niche field and would be a great place for a talented customer service oriented person wanting to pursue a career in this area.
great shift options, friendly staff, community environment