A typical day for me as an Eligibility Specialist involves working directly with clients, online, on the phone and in person. I have learned how to be more culturally diverse. My administrative skills have become more enhanced. I have learned how to organize my time better based on my workload.
The workplace culture is ever changing because we live in a society that is ever changing.
The hardest part of the job is being able to communicate with peoples of different races, cultures, and languages and yet somehow communicate with understanding and caring.Sometimes it is in speaking with from one person of one nationality to another back to back and trying to understand and communicate when English is not very well understood.
Yet that is the most enjoyable part of the job in knowing that I was able to communicate with the clients, that they understood me and I was able to help. It is important that our clients know that they are more than just a number and that we care for them.
Benefit of having vacation time and time that I can get up and take a short break where I can walk.
In this type of business, not having enough referral sites for the clients varying needs can be sometimes overwhelming.