The job entailed taking messages for doctor's offices, care facilities, and hospitals. I also did reservations for a medical chain of offices. While it sounded like a simple job, you have to be very careful on how the messages were routed. Routing could be very confusing on certain accounts depending on the client's instructions and preferences, and God help you if you make any mistkes.
The hours required flexibility. On Swing shift I could work anywhere from 4 to 10.5 hours depending on the projected business demands and days, but hours rarely exceeded 39 hours.
The co-workers are great, the management was pretty indifferent regarding issues beyond work. Breaks were usually 10 minutes, the minimum allowed by law, and being even a minute late was not tolerated. And especially don't expect management to be sympathetic to anything such as illness, or personal life that impacts business.
The hardest part of the job was the severity that work was scrutinized. It was very difficult for me to maintain a 93% metrics score when managers would interrupt in the middle of a call. One had a penchant to hover and assume I was going to screw up before a mistake was even made.
It sounds like I'm whining, but my I never experienced such a negative environment in any past jobs. This was even harder for me since I was consistently a "Rock Star" in my last job.