Simplistic Metrics and Stressful Work Environment
Research Associate (Current Employee) – Richmond, VA – July 19, 2017
CoStar uses extremely simplistic metrics in an attempt to rank its 300 or so research associates. There are huge "leader boards" on every wall of the building showing how many calls ("interviews") you average each day throughout the month. You spend your entire day dialing and attempting to reach brokers with listings, and if they answer you try your hardest to keep them on the phone for at least 90 seconds in order for your call to count.
There are also constant "research" and data entry projects, which would be a nice break from listening to phones ringing all day, except every minute you spend on one of these projects takes time away from dialing, and your numbers drop very publicly.
Lower management is always in fits of stress and you'll come in to work seeing that your manager sent you emails in the middle of the night. If you move up in the company, the work life balance goes away, meaning there's no meaningful advancement available if you have a family or significant other or even a dog.
Pays well for an entry-level job.
Simplistic metrics, culture of competition, the feeling that your work product is rushed and incomplete