Cottingham & Butler Employee Reviews

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SMSC: Be Cautious!
Safety Consultant (Former Employee) –  Dubuque, IAAugust 10, 2015
SMSC has been around for over 20 years, but they operate as if they are a new company stumbling as they go. It is poorly managed where new ideas are percieved as threats to those who have been there the longest. As another employee stated, there is no training. Nor is there structure in place (management systems) to set employees up for success, such as communicated expectations, standard operating procedures, or consistency. The process for learning procedures and expectations is through email telling you how you failed. Ironically, many times it is not your doing, but the blame is yours. This can be a good job if you demand to know the performance expectations up front, get training before the first site visit (even basics such as how to complete the service database), and understand the level of competence with most of the administrative support is lacking. Unfortunately, anticipate the deep end with little to no help from the supervisor, who also does not appreciate change.
Pros
Exposure to various industries, helping the clients build successful safety programs.
Cons
Poor management, very poor health benefits, no structure, poor pay, poor expense reimbursement, poor guidance, no training, continuous impovement not accepted.
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Sisco side of Cottingham and Butler
Customer Service Representative (Former Employee) –  Dubuque, IAApril 15, 2015
The training is not good at all. I went home very stressed out everyday until I just could not take it anymore. The people that I worked with were very nice. Be ready to be busy non stop though. It can be very stressful when you are brand new and just trying to learn your job.
Pros
Good pay, nice co workers
Cons
disorganozed, bad training
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Worked very well with no supervision, more productive
Account Manager (Former Employee) –  Naperville, ILFebruary 17, 2015
A typical day a work, process endorsements, process COI's, Performance and Payment Bonds, License and Permit Bonds, review policies, process renewals, take client calls and solve client problems.

Most enjoyable part of my job is dealing with clients. Truly liked everyone of my clients.
Pros
Nice quite office
Cons
Unethical Producer
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Repetitive Work
Client Service Representative (Former Employee) –  Dubuque, IAMay 17, 2014
Team was managed poorly. Meetings frequently consisted of the supervisor using curse words, which is very unprofessional in such a "professional" environment.
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Overall rating

2.4
Based on 5 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
3.3
Job Security/Advancement
1.5
Management
1.3
Culture
1.8

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