Account Administrator (Current Employee) – Dubuque, IA – July 24, 2017
Cottingham & Butler likes to hold employees accountable for their own development therefore if you cannot single handedly learn how to perform your role you will likely not succeed. I love the culture of the company but management does not step in and hold the hands of newbies-not a good strategy for keeping employees!
Safety Consultant (Former Employee) – Dubuque, IA – August 10, 2015
SMSC has been around for over 20 years, but they operate as if they are a new company stumbling as they go. It is poorly managed where new ideas are percieved as threats to those who have been there the longest. As another employee stated, there is no training. Nor is there structure in place (management systems) to set employees up for success, such as communicated expectations, standard operating procedures, or consistency. The process for learning procedures and expectations is through email telling you how you failed. Ironically, many times it is not your doing, but the blame is yours. This can be a good job if you demand to know the performance expectations up front, get training before the first site visit (even basics such as how to complete the service database), and understand the level of competence with most of the administrative support is lacking. Unfortunately, anticipate the deep end with little to no help from the supervisor, who also does not appreciate change.
Exposure to various industries, helping the clients build successful safety programs.
Poor management, very poor health benefits, no structure, poor pay, poor expense reimbursement, poor guidance, no training, continuous impovement not accepted.
Customer Service Representative (Former Employee) – Dubuque, IA – April 15, 2015
The training is not good at all. I went home very stressed out everyday until I just could not take it anymore. The people that I worked with were very nice. Be ready to be busy non stop though. It can be very stressful when you are brand new and just trying to learn your job.