Cottonwood Financial Employee Reviews

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Very good pay! Needs better security
Store Manager (Former Employee) –  Houston, TXMay 20, 2017
Worked here for 3yrs, they promote quickly which is awesome because there is constantly an opportunity for a pay increase. But be careful, the turnover rate is extremely high. Very unsafe environment, I left due to discomfort after being robbed on the clock.
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Good and fun job
Store Manager (Former Employee) –  Madison, WIApril 23, 2017
I did like working for cotton wood financial they taught me a lot in how to grow as management and how to create problem solving skills, which I did love a lot.
Pros
good pay
Cons
not good management
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Just a job
Store Manager (Former Employee) –  Decatur, ILApril 18, 2017
Working with Cottonwood Financial was great for the first 2 weeks, after that its all about kissing up to management. I was promoted with in the first two weeks.. They will always find something you are doing wrong.
Pros
Paychecks, Won't fight unemployment.
Cons
Management
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Loan Company
General Manager (Former Employee) –  Pasadena, TXApril 11, 2017
Great company for a new job or entry level. Was able to maintain the level of growth I needed to be in business management and were very big on my future and what my goals where in the professional field.
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customer service
Assistant Manager (Former Employee) –  Belton, TXMarch 30, 2017
Helping customers was the best part of the day. You really learn a lot of customer service and they do a lot of training you on customer service. However the management and turn over rate with this company The Cash Store is ridiculous no matter what you do they always find something that you are doing wrong. The way you are taught to do things changes almost every month.
Pros
great co workers
Cons
everything else
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horrible
Customer Service Representative (Current Employee) –  Salt Lake City, UTMarch 26, 2017
management is 2 faced and they expect you to work 24/7 leaving no time for your life outside of work. no real development or training is given - they just expect you to know everything.
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Nice quite but interactive office
Solutions Developer (Current Employee) –  Irving, TXMarch 25, 2017
There is enough going on in the workplace but still there is some privacy to focus on interesting tasks that are not fix or replace assignments. The compensation is suitable for the work.
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Work only
Title Loans and Collections Specialist (Current Employee) –  Irving, TXMarch 21, 2017
You are present and on time. The work starts and ends according to your schedule. No interaction with supervisors. Email is the best way for them to communicate. There is no water or sink in the collection room so thats a problem.
Pros
Good friends; shared food
Cons
Rat infestation; Frequent breakdown of computers and lately, no a/c
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ok place
Manager (Former Employee) –  Wausau, WIMarch 6, 2017
was nice working alone , being your own boss average pay. Have harder goals than most ended up closing y branch because of traffic. had another branch 3 miles away.
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Productive customer service
District Manager (Former Employee) –  Plainview, TXJanuary 26, 2017
I enjoyed meeting people with my excellent customer service abilities. I enjoyed helping customers when I could. Work environment was casual. I did really enjoy this job if I was not laid off I would probably still be there.
Pros
health benifits
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Interesting line of work
Assistant Manager/ Customer Service Rep (Former Employee) –  McKinney, TXJanuary 23, 2017
While the management gives plenty of training for the job, there is no real job security. Even when you do a good job, you still might not have a job come Monday morning
Pros
Great pay
Cons
Lousy management
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Great place to work
Store Manager (Former Employee) –  Green Bay, WIJanuary 11, 2017
I loved working here. Save for the unfortunate chain of command I was given. Other than that, it's a great company and I would definitely recommend to someone who loves working with people.
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More worried about the money
Store Manager (Former Employee) –  Irving, TXJanuary 1, 2017
Not a fair company at all. Will get rid of you even if your making the #s and making bonus. They don't give you any explanation to why your being let go. They like to promote quickly and they put you in the firing squad if you don't want to promote.
Pros
Good pay
Cons
Long hours no work balance for family and security stores were being robbed by gun
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pays good
Store Manager (Former Employee) –  Irving, TXDecember 12, 2016
Pays good but doesn't care about the employees. The company is micro managed and is really no help when you ask them to help with problems. They will keep you working there until they feel the need to get rid of you.
Pros
pays good
Cons
everything
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Loved working with the customers and building relationships with them
Regional Manager (Former Employee) –  Longview, TXNovember 29, 2016
the typical day was assisting customers with their loan process while building relationships with them, make daily courtesy and collection calls to customers, take payments, answer questions. The problem with the company was the Area Manager C. S. Nothing was done correctly even when she told you how to do it. She changed everything from one month to the next. You do not have to have a degree to work as a ASM, SM DM or RM but they feel that people that have degrees are better then people that don't have a degree. I liked everything about the job but the AM. She had two different RM work under her in 15 months. She would talk down to you like you are a little child and only tell her supervisor half the story about what happened but you do not get to tell your part of the story. The company will write up a one sided term request to get approved by HR and then on a Monday morning they will read you the script. You call HR to find out why you was let go and they give you a generic answer. The pay and hours are good and good benefits just not good AM.
Pros
good pay, hours benefits. Meeting new people and helping them
Cons
bad area manager
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Not Worth the Time Investment
Store Manager (Current Employee) –  Wausau, WINovember 28, 2016
Employees work 6 days a week and are not allowed to use vacation for Fridays and Saturdays off. Very catty work environment. Management is nice throughout the month, but when it comes time for audit at the end of month, they watch you and pick apart everything that you do. There is no job security. They let go and hire new employees every few months. There is no communication. Rather than working together towards an end goal, everyone is throwing each other under the bus to make themselves look good. When employees express concern for customers not responding to collection responses, management says that they understand and they know it's tough to get collections in - but then fault you and write you up for it at the end of the month! The pay is ok - but not even close to enough for what employees are doing and the hours they are working. When there are issues with the system and there is a need to call corporate, corporate is rude and annoyed that you call them. While it is fun to work with customers and build relationships, you feel guilty for putting them in such a high interest loan! This company has the worst culture, I would not recommend this company to anyone.
Pros
None
Cons
High Stress, No job secruity, Poor management, Work 6 days a week, poor company culture, poor pay
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fun place to work
STORE MANAGER effective (Former Employee) –  Gallup, NMNovember 4, 2016
Enjoyed talking to the customers, had good working relationship with fellow employees. Work was challenging. The management came in once or twice a month for audits and training.
Pros
late start to the day, started at 10 a.m.
Cons
had to work Saturdays
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Great Company
Assistant Manager (Former Employee) –  Layton, UTOctober 31, 2016
Liked working at this company, the pay was a little low but everything else was great. management cared about employees and worked together to accomplish goals
Pros
great leadership
Cons
low pay
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challenging atmosphere with guidance to succeed
Assistant Manager (Former Employee) –  Houston, TXOctober 20, 2016
Provided exceptional customer service with every existing and potential customer.
! Educated customers on all product offerings.
! Processed loan applications and made loans.
! Safeguarded and maintained customer records.
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Relaxing and very customer service based company
Store Manager (Current Employee) –  Sun Prairie, WIOctober 5, 2016
Cottonwood financial is an awesome place to work, because they treat their employees very well. It is not difficult to communicate with your boss if you need time off. There are awesome incentive bonuses. Also working for Cottonwood Financial you take away a lot of life experiences through the people you meet.
Pros
Overtime every week
Cons
Hours of business
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Overall rating

3.0
Based on 42 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
3.3
Job Security/Advancement
2.5
Management
2.7
Culture
2.7

CEO Approval

42%
21 ratings
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