Care Coordination Specialist, 175 Tri-County Parkway Cincinnati, OH 45246 - July 8, 2016
My typical work day at Council On Aging, first thing in the morning I would retrieve messages from my voicemail, and look at our team email group. Look into the assigned task, any issues, or request from our Care Coordinators. My partner and I would determine what task needed escalated attention, or how we were going to organize our day. At Council On Aging I learned a lot of the Long Term Care processes, but I also brought a lot of experience there from my previous employment being a caseworker. When I first received the job with Council On Aging my position was created due to my experience as a Case Worker to help the Care Coordinators to perform their job better out in the community with our clients. As far as management, it was a pleasure to work with them, and to create opportunities, and better work ethics for my co-workers. The hardest part of my job at Council On Aging was not being able to help every family due to over income guidelines, not being able to provide the families with all their needed services for their family member. The most enjoyable part was to be able to make a difference for our clients, provide them with different resources, helping them or their families with certain processes, and providing them with services for them or their loved one's.