Customer Service Specialist
Countrywide Tire & Rubber - Plymouth, MN

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Countrywide Tire & Rubber

Customer Service Specialist
Works to create the highest level of customer service possible through a variety of tools while also closely working with the account manager

Job Responsibilities & Duties:

  • Develops relationships with customers through phone, face to face and email.
  • Provide customer feedback to the VP of Sales.
  • Answer customer requests with tact and etiquette.
  • Develop, manage and maintain customer accounts.
  • Answer phone calls and monitor the flow of e-mail for customer orders and inquiries.
  • Solid knowledge of accounts, products and pricing.
  • Contact customers on all back order situations and will round or up sell when opportunity presents itself.
  • Handles order processing via a variety of outlets (Web, Live Chat, Fax, Email, Phone).
  • Proactively recommend products/services to customers.
  • Increase sales and average order size by cross selling, up selling and add on sales.
  • Inform customers of Countrywide’s services that best fit them.
  • Ability to train customers in depth on Countrywide’s website.
  • Maintain consistent and frequent level of contact with customers.

Education and Experience:

  • 4 year college degree in a business related field.
  • 3-5 years previous job experience with customer service or sales support experience.
  • Excellent telephone skills and computer knowledge with proficiency in database management and Microsoft Office.
  • Demonstrated proficiency in composing written communications.

Desired Skills:

  • Resourceful, well organized, dependable, efficient and motivated.
  • Very detail oriented and accurate.
  • A high degree of analytical and problem solving skills.
  • Strong interpersonal and written competency.
  • Excellent listening and conflict resolution abilities.