We are committed to providing a cost-effective revenue generation service to participating local governments and to the public in general. That means delivering fair assessments in a timely manner to the public as well as providing collection, distribution, and accounting of these assessments to all taxing agencies. Although state law separates our three offices, we recognize the importance of presenting a seamless interface to those who require our services and assistance.
Over the course of the last several years we have worked to accomplish these objectives. Each of us has made inroads in process improvements to better serve the public. These include use of the Internet to sell tax defaulted property, electronic recording of documents, online tax payment services, tax distribution schedules and direct enrollment of assessments. We have also worked jointly to improve the system as a whole. We have recently modified many programs in each of the three departments to allow for greater system capacity due to the increased number of property related documents being recorded. We have implemented closer staff coordination, process re-engineering, computer services cost containment, and the initiation of the process to replace our core mainframe technology. There is no question that more remains to be done.
We need to better educate the public about how the tax system affects property owners: how taxes are calculated, when they can expect a supplemental bill, and how special taxes and assessments end up on their bills. As a first step we are rolling out a new web portal, which will provide a "one-stop" location for taxpayers. Additional efforts will include outreach to real estate industry participants who are obligated under current law to disclose important tax information to purchasers.
In addition to working with one another, we clearly need a strong sense of partnership with the Board of Supervisors and a commitment from the Board to help us to keep pace with the increasing demands placed upon the property tax system. Although the County itself receives a relatively small percentage of the overall taxes generated and processed through our system, it is our statutory duty to supply these services to all taxing entities throughout the county, which in turn allows those agencies to provide their much needed services. That means finding the resources to fund needed positions. It means working jointly to explore new ways of doing business to achieve economies. And it means being prepared to make a substantial investment in new technology to replace the county's outdated mainframe. – less – More from ZoomInfo »