A typical day at work would include approximately 6 interviews with customer applying for welfare benefits, approving / denying pending cases, returning / answering 30-50 phone calls. Handling any customers that work in with emergencies ( being homeless for example). The hardest part of the job is that it never ended, even on the weekend you knew the work was just piling up. The most enjoyable part, that would be on a rare occasion when you would actually get a card, or call from someone saying, you really help me at the worst time in my life. I learned a lot working here. I learned not to judge, to have patience, and to be thankful for my job.
all government holidays and weekends off
work never stopped coming in