Program Specialist (Former Employee) – Gaithersburg, MD – May 7, 2014
Nice Building to work in everyday but I was immediately turned off by the unorganized, bad training. It's no way to prepare employees for the position. It's no surprise the turnover rate and them being behind. If You're not close friends with your supervisor or are not the type to suck up, your job is in jeopardy. It's not fair but I've seen it firsthand.
Insurance Investigator-Researcher (Current Employee) – San Diego, CA – February 1, 2016
Typical day is on the phone talking to insurance payers, patients, and medical doctor's offices. I learn co-payments, deductibles, and out of pocket on insurances, Medicare,and Medicaid how it works. Pharmacy benefits. Enjoyable my co-workers are great.
Medical Lab Tech III - Lead Lab Tech (Former Employee) – Dallas, TX – January 31, 2016
I worked with some of the greatest people. When their hard work would often go unrecognized by management, co-workers would go out of their way to congratulate others on their accomplishments, both professional and personal. Co-workers were also quick to help others when it was needed and were very openly appreciative when the help was returned in kind.
PROGRAM SPECIALIST (Former Employee) – Gaithersburg, MD – January 26, 2016
Unfortunately, my experience at Covance has been mediocre at best. The management plays favorites. There are limited chances for advancement. It is rare to hear any employees say positive things about the company.
Research Assocaite (Current Employee) – Chantilly, VA – January 10, 2016
Flexible work hours, high emphasis on scientific output with greater opportunities of mentoring from developers and on hand experience with client interactions, great and helpful co-workers, manageable work load,
drug safety (Former Employee) – Nashville, TN – December 29, 2015
Upper management does not listen to line members when it comes to concerns about line managers. As long as the numbers looks good they dont care how the line managers are. My manager continually plays favorites and flat out lies to the newer employees. If one of the associates does something wrong its somehow the assistants fault. And she does not use the assistants as the job description. We are used as file clerks and assistants to the associates. Again this has been voiced to upper management several times to to avail. But this is just in my little area of the company. I hear other divisions work better...wish i was in one of them.
DSS upper management does not listen to line members
data entry (Former Employee) – Gaithersburg, MD – December 21, 2015
The manger would have favorite certain people, if you where a temp then you where treated as if you where a temp and you could get fired any day. They like to over hirer people make people move seat like once a week or sometime once month and then didn't have enough seat for everyone.
The people who work there are awesome...the management, not so much.
Executive Administrative Assistant (Former Employee) – San Diego, CA – December 1, 2015
Covance is NOT a bad company to work for. It is the negative environment fostered by the VP at the California site that makes working there less than desirable. The dysfunction becomes apparent when you discover that there are no written training materials for administrative staff. The CEO is fine. It's the vice president's micro-management that needs addressing.
Compensation is great!
Work environment and micromanagement by the VP are major issues.
Interim Billing Specialist (Former Employee) – Washington, DC – November 7, 2015
Calling drug companies, doctor's office and patients regarding their accounts. Then verifying with patient's insurance if covered. Supervisor and co-workers worked together. The work environment was enjoyable.
I enjoyed supporting the Vice President and her management team. Day to day supporting the VP included Expense Vouchers, Domestic and Foreign travel. Utilizing Microsoft office suite. Managing a complex calendar scheduling.
Quality Assurance Technician (Former Employee) – Madison, wi – September 26, 2015
The only pro to working here are the benefits! They are amazing. I worked here for 7 years however and was overworked and underpaid every day. I worked anywhere from 50 to 60 hours a week and was always guilted to take on more work. I even pulled two 24 hour shifts before!!! They preech work/life balance, but the only way to have a work/life balance is to make work your life. There were several divorces of people who worked here and even my relationship was shakey until I left. They do year end reviews and that is what your raise was based on, however it is all politics and howuvh your supervisors liked you. I loved my Co workers and the job, but the hours and politics where rediculous. Great for a college grad looking for some experience, but I can't see it as a long term job unless you want to be married to your job.
Potential to be a great company but fall extremely short
Program Specialist (Former Employee) – San Diego, CA – September 8, 2015
Working for this company, as a call center employee, is very trying. You're often left in the dark on most things because the management is extremely unorganized, reactive instead of proactive and very unprofessional. The culture is very depressing and promotes back-stabbing, lies and unprofessionalism. They're also all about the numbers instead of the quality of work. As long as you're fast and don't care about the errors you make, you'll make it here! There is a very high turnover rate due to having the majority of the staff being contingent workers. At the same time, they also have direct hires.
There is a definite disconnect between how direct hire and contingent workers are treated in the workplace. They've gone as far as to blame their shortcomings on meeting deadlines and workloads on having so many contingent workers and somehow no one seemed to be able to pinpoint that there wouldn't be problems maintaining the workload if they'd staffed and managed that staff appropriately to meet the demand. Management takes no fault in their own shortcomings. Instead, they load off all blame to their contingent staff when they have permanent staff that can't manage their way out of a case if you gave them a step-by-step guide for each certain scenario. They'll fire a set of contingent workers while having a new set of contingent workers coming in the next week and wonder why they can't get good quality and consistent work across the board with all employees. While they'll let go of the quality contingent workers that they have, they'll directly hire and keep terriblemore... employees that, if they were contingent, would've been terminated 3 months in.
Working with many in the office can be a gratifying experience but the majority can be very unpleasant. There is definitely a great amount of office politics and it's played very well by the management. It's also often promoted and the management definitely "plays favorites" and it shows when people who have incredibly inconsistent and terrible quality of work get promoted to higher positions. There's also a definite bias towards female employees shown over male employees.
There is definitely room for growth if you're great at playing office politics and know how to get on the good sides of the right people and happen to be female or a hot guy. If you value showing good work ethic, quality work over the quantity and working with good, genuine people with great management that shows care and respect for ALL of their employees, I'd stay away. There are much better places to work and they also pay better.less
Opportunity for tons of valuable experience and growth if you're in the right program
Depressing environment and culture. Terrible management from the top down. Unprofessional.
Specialist, Global Document Review Lead (Current Employee) – Nashville, TN – August 18, 2015
The people in the Nashville office are friendly. You will find a variety of ages and ethnicities. It's casual and professional all at the same time! Covance itself cares about people and how Covance can make a difference in this world.