Learn as you go environment with friendly staff.
Call Center Specialist (Former Employee) – Gaithersburg, MD – August 11, 2016
A typical day at work would include dressing business casual or professional, clocking activity during shifts, maintaining calls, uploading and organizing fax documents, while using the Sales Force System. Also, other office type duties were assigned. Growing within the company to a supervisory role is permitted. The mission within my team was to improve patient health. On average, I would receive at least 40 calls per day. Sometimes, that would include making outbound calls and then typing case notes. My department was funded on donations received throughout the year. The compensation is okay ($17.00 hourly), but the greatest reward comes from satisfied patients! Overall, this career is great if you prefer a relaxed environment! My objective while working for Covance was to award grants (donated funding) to patients for medication!
With the learn as you go experience, can be a relaxed working environment.
Although training is provided, Supervisors and other staff might not know certain answers for the patients and callers.