Coventry Health Care Employer Reviews

a typical day at work
what you learned
management
your co-workers
the hardest part of the job
the most enjoyable part of the job

I work for MHNet a subsidiary of Coventry and I love it. The company treats its employees fairly and sets realistic expectations of its employees. The benefits provided are excellent and include health dental vision 401k and tuition assistance. Overall, I have had a great experience within Coventry thus far. One of the MHNet reviews is simply not true. – more...  There are plenty of advancement opportunities within the company and hiring practices for those positions are fair and balanced. My supervisor is easy to work for and does not micro manage. I highly recommend working for Coventry. – less

Once you have reached yhour plateau within the company, you will want to find a more challenging position ...

CoventryCares of Kentucky has had a lot of bad press - I would read the newspapers & check out their lawsuits before jumping into this quagmire. Micro -management, eventually lots of firings, poor morale.

Coventry could be such a good place to work if they would focus more on allowing their managers/supervisors to actually perform their job. The environment can be stressful and unproductive. There is alot of crisis management and not alot of planning. The comp package for managers is good, but the benefits are expensive and have high co-pays. If you're – more...  looking for something where you can explore your potential, this might not be the place for you. Some departments are structured better than others, but expect to work a lot of hours if you are in a management capacity. Should be noted that moral tends to run on the low side due to previously mentioned items. It really could be a good place to work if they restructured and applied rules/processes consistantly across the board. – less

Enjoyed sitting outside on breaks, just to break the ice from being on phones call after call to assist customers.

Answering telephone calls for work comp billing. Learned all aspects of billing and coding for bills. Management is completely top down, little action on ideas, suggestions. Co workers generally good, little time to interact. Hardest part, trying to figure what management wants documented this day as opposed to last. Enjoyed speaking with people all – more...  over the country and working resolutions to problems. – less

This position required the manager to take on too many resposibiities and would not provide help after it was asked for. Balancing all work priorities became a job within the job and forced many projects to go untouched for long periods of time. Upper leve management is very reactive to what has happened and not proactive to keep issues from popping – more...  up in the first place. – less

Job duties were not clearly defined in the interview process. Recruiter was not forthcoming about job location.

Coventry is a good company with good benefits. There have a large IT team with very knowledgeable professionals.

Great hours and excellent starting pay. Benefits and insurance start building up the day you start employment. Great work environment always had everything i needed readily available for me. Inbound calls relating to health insurance such as benefit and claim inquires. All the calls can be monitored and you are graded on random calls each month. You – more...  also have units to meet each day, how many calls you take averaged out with the amount of correspondence you worked and also how many hours you were logged into the phone. Coventry was fun, miss the girls i worked with and the fun customer service appreciation days we had. There was some favoritism and some micro managing issues but over all i really enjoyed working there. – less

Long work hours 50-60 hours week. No help allowed. MICRO- MANAGEMENT. Not allowed to talk to co workers it is non productive.

I got exposed to contract negotiations for all product lines i.e. Group Health, Auto and Work Comp. I will never forget my first contact that I negotiated, finally arrived, it was like Christmas morning all over. The adrenaline rush you feel when you actually have the final product in your hands and ready for signature. All those longs hours at the – more...  negotiation table finally paid off when you can load the contract into your system. – less

I believe that this is a wonderful company to work for. There are many opportunities for advancement, for those that choose to take advantage of them. The jobs are stable, despite recent news reports of otherwise. My experience with management is that they are flexible, honest, and approachable.

Aggressive with expansions through company purchases and mergers.

Love the hours and great alternative to fast pace environment.

A good call center with a low turn over rate. Very friendly staff. If you like change then thats the place to be.

good compensation / benefits, good values, national company, good location

When I started, it was a good place to work, but, things change. No chance for advancement regardless of contributions to the company or knowledge of the industry. It could offer a better work/life balance, but that part was okay.

The company did an awesome job creating a work place in which people truly loved to be apart of, however there was 0 since of pride. For example we celebrated all holidays with decorations and a company provided lunch/dinner however we did not received any goodies with the company name on it.