Pros: High volume of work which makes the day go by fast. Another pro is I've made life long friends
Cons: Short breaks and the pay could be a lot better
Typically, my day starts off with claims review & reporting. I've learned a lot about investigating claims. I absolutely love my co-workers and the most enjoyable part of the day is listening to my manager make jokes
AT&T Agent/ Verizon agent (Former Employee), Bethlehem, PA – July 19, 2015
The typical day at work depends on the department in which you work. The staffing agents are very unprofessional. The supervisors which are on the floor have a tendency to talk down to their agents on the floor taking calls.
Onsite Manager (Current Employee), Plainfield, IN – June 27, 2015
Pros: nice salary, lots of support from my company
Cons: client, hours
A typical day starts at 5am and is pretty much non stop until about 5-6 pm. I deal with all associates, supervisors, management and human resources. I do daily counseling for performance and attendance, – more... compose multiple reports per our clients' needs. Process weekly payroll. Daily new start orientations. I have learned that at this point in my career I am not able to maintain the demanding hours of this particular client. I thoroughly enjoy and respect each of my direct reports. The hardest part of my current position is that I pride myself in my the type of manager I am and this client forces me to go against things I do not feel comfortable with on a daily basis. I truly enjoy all of my associates. I am very passionate about working onsite and being there for them. – less
Floor Support (Former Employee), Tucson, AZ – June 23, 2015
Upper management at CoWorx dose not communicate with the team leads, and the team leads don't communicate with the representatives. Unless there is a major complaint from a customer that is when they gather – more... team meetings to address the issues, instead of addressing them before the issue occurs again. The benefits are not good at all and insurance is too expensive as well as the co-pay. There is no paid time off, sick time, paid holidays, and is hard to move up due to lots of favoritism. I will miss my co-workers and the HR cru very much though :( – less
A changeling work place where I can use my talent and help the company grow
SALES SUPERVISOR (Current Employee), Bethlaham PA – June 6, 2015
Pros: Being able to help my agents on a daily basis
Cons: having breaks/lunches taken away due to high call volume
To communicate the job expectations to the employee. To focus recruitment efforts. To manage employee performance. To set employee and organization goals. For workload management. For succession planning. – more... To create training and development plans. For the job evaluation and classification process. To establish fair, competitive pay rates for staff members. To develop career paths and opportunities for job growth. To help maintain compliance with federal regulations – less
Assist our customers (Former Employee), Bethlehem, PA – June 3, 2015
I had a great experience with CoWorx in PA. Now the GA one did not want to help me out at all once I had relocated. The location in PA was there to help me with anything and especially when I had a death in the family. They are very family oriented!!
Temporary Operator (Former Employee), Terre Haute, IN – May 28, 2015
Pros: good pay, good co-workers
Cons: short breaks, not organized to do the job, machines break done on daily basis, some days you dont know if you work or not until you show up.
Very productive day packing movies and wrapping. You work 12 hours constantly on your feet. You don't know what your going do until you get to work You learn to be a team player to get the job done work – more... great with others on assignments. My co-workers were great couldn't ask for better people to work with in a factory while packing and wrapping movies. The hardest part about the job was finding all the material you need to get the job done in a timely manor. The most enjoyable part was working with great co-workers and having work to do all day. – less
Sales Representative (Current Employee), Bethlehem, PA – May 18, 2015
Pros: Earn free lunch vouchers, extra breaks, gift cards and prizes. I've earned enough raffle tickets and won a 40" Television.
Cons: There are a lot of people who feel that they cannot do the job.
You come to work, sign in to your system and start taking calls. You learn basic communication and active listening skills. Management is very lenient in regards to attendance and performance. Co-workers – more... are nice people who are supportive when needed. There is a lot of updates and changes to the policies every month that it may be difficult to keep up. Those changes can always be found in the Guide used to assist us in our everyday job. So you can always reference back to it. The most enjoyable part of the job is the people. Most people are very approachable. – less
Inbound Customer Service Specialist (Former Employee), Bethlehem, PA – April 28, 2015
Cons: Bad Management, Nonprofessional, Revolving Door
I generally have not had an awful experience with most work places, and to not be misconstrued I did enjoy working here. Unfortunately, working for coworx staffing you are in a position of temp to permanent – more... that in the enviroment of synchronoss and AT&T you are treated as such. The managers and supervisors of one company and of the company you are employed do not communicate effectively. There is also a terrible usage of bias and favoritism employed by the supervisors and managers. The constant reliance of you as the customer facing worker, you are also used to train others like you, solve issues with current work policies and even used to solve problems asked by your coworkers to your supervisor due your supervisor lack of knowledge of procedures or how to even execute the job you are hired for. The process it takes to switch departments is complicated by needing the approval of your current supervisor that plays into favoritism and rarely lets you leave. There was an abundance of harassment and unprofessional relationships developed among coworkers, and the constant hire of large quantities lacks actual hiring preference and a lot of unprofessional people are hired into the positions causing plenty of incidents and fights taking place in the work place. It honestly feels like an extension of high school and no amount of talking yourself through it changes that obvious situation. – less
Customer Service Rep (Former Employee), Bethlehem, PA – April 27, 2015
Pros: dressing down
Cons: nice location
Just answering calls from AT&T customers solving issues. I've learned never to take situations personal and also learned how to assist fellow co-workers with situations while working. Management was slightly helpful but not often. I loved my co-workers they were the best attribute on the job. Only real hard part was code black incoming calls during certain periods. I enjoyed helping people.