Formerlyemployed – January 28, 2013
AT&T has no real input into what happens at the call centers. They have completely outsourced their customer service. If AT&T is wondering why thier customer service is the lowest rated phone service they need to look to the company that they have outsourced this service to, Synchornoss and Coworx. Both are at fault for the bad service. Not the employees they hire.