HORRIBLE AGENCY TO WORK FOR....STAY AWAY... PROVIDENCE,RI
customer service (Former Employee), Providence RI – December 19, 2012
Pros: nothing ...
Cons: no breaks ... 8 to 10 hour shifts... they were aware
If you want a temp agency that doesn't care if you work a 8.00 per hour job and receive NO BREAK... this is the agency for you! Oh and by the way you tell the agency that the job placement manager says to you while working " what are you looking at" when trying to ask a question ...this is the agency for you! HORRIBLE benefits Horrible communication. – more... Was employed around valentines day and the agency said " there are no jobs available until mother's day". Can't speak anymore worse than what they provide as an agency. – less
husband of an employee (Former Employee), tucson – November 28, 2012
Cons: bad pay, bad job, bad management eveyrthing is bad
Tucson center is horrible. A lot of BS, you will know if they want to get rid of you they are gonna find your weakest and will target that, They have no appreciation of anybody but their favorites. TL's like to fire people and it seems they are proud of it, that is how s--t they are.. HORRIBLE!
There's is no fun at coworx, strictly work that's it. Work or get fired
Associate (Former Employee), East Hartford, CT – November 24, 2012
Pros: no free lunch
Cons: short break, on a long day of work
Worst staffing agency ever, I have been there for three month before they let me go claiming that I had told them I had a car. I went there with my friend the day to sign up with coworx, my friend had a car so they stated to say I had one also since we'll both be working at the same place, but anyways couple month prior my friend quit and I no longer – more... had a ride I called the agency the day before work explain the situation and they fired me on the spot. That's some real BS. But am strong I went on with my life and found another job that I now make $12/hr a lot better than $8.25. – less
Customer Service Representative (Former Employee), Tucson, AZ – November 13, 2012
Pros: felxable shcedules, cool staff
Cons: poor employee appreciation.
It was a great place o work , pay wise and great schedules and great bonuses. But ATT CHANGES THINGS WAYY TO much and it effected there employees horribly. The would make Coworx look bad because they were changing schedules, job titles, and termination of employment friquently. It took terminaton from me to finally leave.
AT&T has no real input into what happens at the call centers.
They have completely outsourced their customer service.
If AT&T is wondering why thier customer service is the lowest rated phone service they need to look to the company that they have outsourced this service to, Synchornoss and Coworx. Both are at fault for the bad service. Not the employees they hire.
senior CSR (Former Employee), Tucson, AZ – October 30, 2012
Pros: weekly paycheck
Cons: read the review
Co-worx isn't all it's cracked up to be. Their class room environment isn't very cramped in space and training is to short for anyone to understand what they really have to do for the customer. Co-worx is maybe 2 yrs old at the most here in Tucson but they do not know what they are doing in a business capacity. Lots of change, when I say lots of change – more... I mean they are always moving your seating and restructuring the teams to no end. I personally was moved across 4 teams just in 1 yr and moved 25 times due to the ever changing seating chart.
A typical day at work consisted of taking calls all day long from frustrated customers who couldn't figure out how to navigate the website or lost thier passwords and user id's. The client of Co-worx keeps changing the criteria on how to document the calls using call tracker and leaving well written notes. Your notes may be perfect one day, than the next day they will be invalid due to the clients request, but you won't know it for about a week.
Management: The CSR's seem to know more about the KBS system than the team leads or supervisors. They took forever to give people their weekly reviews. The reviews themselves consisted mostly of what your doing wrong instead of what your doing right. There was a plan to help CSR's move up in the company but it lacked proper structure. They decided to cancel that before it was fully implemented. There are team leads who really care for their team, but it's very few.
I've learned that asking legitimate questions will only get you fired. Once Co-worx promoted CSRs to senior reps (subject matter experts) to walk the floor to help others answering questions and taking escalated calls. After 3 months of that all the SME's were never asked to walk again and co-worx could not give anyone a straight answer why other people were walking the floor instead of those whom were hired to do so. Many SME's either quit because they asked to many questions or quit out of frustration.
I can say most of the co-workers were very friendly and everyone got along. The hardest part of me job consisted of waiting for sensible answers form supervisors or higher management. know one to this day can tell why certain SME's were let go or were never to walk the floor. One one would give you a straight answer or even attempt to.
Your co-workers will make the shifts enjoyable. Getting a paycheck every week was also a plus.
More downside of co-worx is that they will say according to thier business needs they no longer need you, than they will hire 30 others to take the place of the 20 they let go or fired. – less
web assistance (Former Employee), Tucson, AZ – September 11, 2012
Pros: pay on time
Call Center, lot of calls, constant changes, always caught between coworks and the company you are providing service for. Politics, unfairness, lay offs while they are hiring, constant chaos, poor salary.
Assist our customers (Former Employee), Bethlehem, PA – July 30, 2012
Pros: cafeteria, incentives, challenges, fun
Cons: n/a
I really enjoyed working for this company. My team leads abd managers were always willing to assist you in trying to advance yourself. It was laid back yet when it was time to work. We all worked together. Team work was one of our priorties. When it came to a supervisor to step in and assist. They were all on top of the job.
Consumer Sales Agent (Current Employee), Tucson, AZ – July 30, 2012
Pros: paid weekly, work with cool people
Cons: not more flexability on schedules, pay has a lot to be desired, too much micromanaging.
This is a call center. You are always on the phone. The environment can and will get loud. Depending on the contract, the customers can be rather interesting too.
Customer service/phone processing (Former Employee), Bethlehem, pa – June 23, 2012
Pros: n/a
Cons: unfairness
I fought for unemployment from this company for the longest because they way they let me go was unfair. But in the long run i got what i deserved from their unfairness.
Formerlyemployed – January 28, 2013
AT&T has no real input into what happens at the call centers. They have completely outsourced their customer service. If AT&T is wondering why thier customer service is the lowest rated phone service they need to look to the company that they have outsourced this service to, Synchornoss and Coworx. Both are at fault for the bad service. Not the employees they hire.