Solutions Store Manager (Former Employee) – Herndon, VA – October 10, 2016
Have to be available 24-7, weekends as well. Although I have achieved to be the best leader of the east coast amongst all solutions centers, and have built a phenomenal team, exceeding all sales goals, I have very little time left for my family. It has been a very productive experience but now I am looking to return to HR which is where I found my calling.
The only good thing I can say is they have good benefits.
Business (Former Employee) – Omaha, NE – February 24, 2017
They used to be a great company to work for, now forget about it. They are now too corporate, you are just a number to them and you are replaceable. They have let go people that worked hard and sacrificed for them to ensure the customer was satisfied. They were replaced with Temps or contractors; to avoid paying benefits. Local managers are fools, that don't have a clue about there services or how they work. Once you get close to the 20 year mark, they fire you to avoid paying benefits for life. They will find any excuse to get rid of you.
CUSTOMER RESOLUTION SPECIALIST (Former Employee) – San Diego, CA – February 22, 2017
Very satisfying to assist customers with their cable internet and telephone. People were very frustrated with their services going down but when they call me and I was able to fix their issues it was great.
Field Service Technician (Former Employee) – Baton Rouge, LA – February 21, 2017
even tho i was laid off after 11yrs.on the job there at cox,i will certainly do it all over again.the relationships i built over that time was well worth working there! loved every minute,second,hour,,,there!
Cox Business Operations Analyst (Former Employee) – Atlanta, GA – February 19, 2017
When I first started at Cox it was over ten years ago now. I did love working in some departments and at Corporate in Atlanta for awhile. But in departments in Wichita, Kansas they became way more sales driven than customer service driven and this ruined it for more. They set extremely hard metrics that make it hard to focus on resolving customer issues and push you to speed up and handle more calls and make more sales. In Atlanta I did like some aspects of the job as a whole and had a lot of great people I would have loved to had time to learn from but the job was way to busy and stressful to even take lunches most days. We started eating at our desk out of the demands and then it kind of started to be expected even though we weren't specifically told to not take a lunch. Also, others got ahead by cutting corners and those that did an excellent job got piled with more work that could have really used two people. They always promised to hire more help but claimed there was no budget. So you were always expected to do more with less help.
Excellent Benefits, met great people and life long friends, excellent training
No breaks or lunches at corporate, work of two piled on one, to many managers and not enough support staff.
Tech Support Representative (Former Employee) – Omaha, NE – February 17, 2017
They don't work with you as far as your personal life goes. Your voice isn't heard as far as suggestions made to better help the company and your work life. Its very hard and unclear on how to move up to a better position. Management doesn't respect you only their views. Often not fair. Some staff is very nice but others aren't very respectful.
Switch supervisors every 6months. Shifts arent guaranteed. Compensation isn't reasonable.
I was an ASR in Wichita, KS for exactly 4 months. It I elected to quit due to poor managment, unethical deicisons and monster mean customers.
In my training experience, our training class was the Flag Ship for their new training protocol called "Rev Up" - - the manager lacked interpersonal skills and came across brass, uncaring, rude and sometimes down right b.tc.ie and mean. I even intentionally called in sick just to avoid her. Overall the work expiereince was awful and they DON"T take into consideration your experience and education.
FREE PERKS, HANDS ON TRAINING, TOOLS AT THE READY
TO MANY CODES, TO MANY CHEATS, TO MANY BAD THINGS THAT ARE HIGHLY UNETHICAL.
Sales Services Specialist I (Current Employee) – New Orleans, LA – February 16, 2017
This company was named one of the best places to work in New Orleans Metro area because we are a family, plan and simple. Cox cares about their employees and their well being and their families. Workplace culture is pleasant and enjoyable. We breathe perseverance.
Sales Manager (Current Employee) – OKC, OK – February 15, 2017
Great pay and benefits, however the management styles are not consistent. For example, training and supporting leaders was not equal and each leader was treated differently based on the likeness from upper management. I encourage those applying to be self-sufficient and shadow peers and/or additional training/courses for best practices and lean towards management for input, but do not solely depend on management for development. They offer competitive awards and fun incentives. Free food all of the time too which is a bonus!
Director of Call Center Sales & Retention (Former Employee) – Tyler, TX – February 12, 2017
Really an enjoyable company to work for. Opportunities for advancement. Offers great compensation and benefits; one of the few companies left that offer pension. Great, timely communication. Fast pace, and customer-focused,
Compensation & employee development
Many of smaller geographics subject to acquisition
Customer Service Representative (Former Employee) – Oklahoma City, OK – February 12, 2017
At Cox I went from being a Customer Service rep to Technical Support Agent within three months. I was also a customer with Cox, I got to experience both sides of the phone. With both relations with the company made being a employee much fun. I was able to help assist customers with first hand experiences. All the managers loved my work, they expressed how even over the phone seemed as if i was helping the customers hands-on.
Technical Support Representative (Current Employee) – Omaha, NE – February 10, 2017
Good job with amazing benefits. Workplace environment is great and people are very friendly, but job is supposed to be for technical support and is slowly becoming a sales job. Not recommended if looking for technical support job