Account Executive (Former Employee) – Omaha, NE – July 27, 2016
I was an Account Executive in a new division of Cox Communications. While a lot of customers welcomed the opportunity to change, some customers weren't sure and Cox wasn't doing the advertising they're doing now to promote their services, so it was a tough sale. I also had an area of Omaha were Cox services weren't already in place, making it an even tougher sale.
Working with clients and setting own appointments
New business and didn't get the support from Cox like they do now.
Order Coordinator II (Current Employee) – Gainesville, FL – July 22, 2016
I have been blessed with the opportunity to work for the #1 Cox Business market in the nation. The Florida/Georgia reason that I am a part of has finished #1 nationwide for the past three years. I work alongside incredibly supportive management, peers, and boundary partners. The job culture is 2nd-to-none with an amazing job environment.
support, management, freedom to perform, incentives
Member Retention Representative Inbound Sales (Former Employee) – Phoenix, AZ – July 22, 2016
The Retention Department's main focus is sales not retention. The best interest of the customer is not as important as the speed of your calls and adding on additional services. System issues with computers are not addressed on a timely manner or taken into account on your job performance. Cox offers great compensation and benefits but this doesn't make up the poor track record of management or staff training. I would not recommend.
Line Technician (Current Employee) – Hutchinson, KS – July 19, 2016
Taking care of customers. Learned that a hard days work can be very enjoyable. The management was always available when needed. My co-workers and I were a team, always on the same page. The hardest park of this job is the fast paced environment. The most enjoyable is seeing a happy customer.
Inbound Sales Representative (Former Employee) – Oklahoma City, OK – July 19, 2016
Cox, overall, was a fun job. The team supervisors cared immensely about their teams and were always quick to help. Upper management only viewed the reps as a number generating numbers and that was it. They only cared about their sales reps when they were meeting or exceeding quotas and everyone else who did not meet their (more often than not) sometimes ridiculous quotas were expendable and not given a chance to work on it.
Customer Care Support Specialist (Current Employee) – Wichita, KS – July 18, 2016
Cox Communications is an incredible employer, and you get what you put into it. With a transparent management, a fun work environment, and plenty of opportunities for advancement, Cox Communications is a company worth building a career with.
Inbound Sales Representative (Former Employee) – Oklahoma City, OK – July 11, 2016
Cox Communications taught me even more about selling but in a call center environment and challenged myself in many ways. I learned just how much time while selling is very valuable and essential to getting the job done. From day one I loved how much the company took care of their employees and how diverse it was. Training was 8 weeks and my trainer was taught me everything I needed to know about the job while giving tips on making selling easier to customers. Once training was complete a typical day at work would start with greeting co workers while getting situated with your desk. Checking emails to make sure if meeting were taking place that day or the next. Getting headset and opening up applications used to do the job. Once clocked in from computer, taking calls to begin a call flow, offering bundles that included all the products Cox offered. Hardest part of the job is definitely meeting sales goal while making sure your personal orders are in fact being installed by techs once set up through the phone. Cox has a very strict policy for attendance and being on time so once hired the company will keep a close eye on you being late or not. I grew a lot from working there while making friends with co workers that really helped me get better at my job teaching me things on how to make talking to customers easier. The supervisors will help you as much as they are allowed too because they will expect you to learn the system, products and prices by heart after the first couple of months. Pay is very good since commission is apart of it, you can earn great money working there ifmore... you dedicate yourself to the job while wanting to learn more, there is constant change so it takes a lot of effort. In general Cox is a great company that cares about it's employers while making sure good pay is something you work hard enough to earn or don't.less
Technical Support (Former Employee) – Baton Rouge, LA – July 5, 2016
Cox is a okay company to work for. Its only okay because of the things I learned while working there. learning the background of a computer was the best thing cox offered me. The management team are all pawns. As soon as someone comes down on them, they will come down on you. The people that you work with are fine. They are all in the same position as you, so they are walking on egg shells too. The hardest part about the job is feeling like at any point you can be fired if they want you gone. They have a point system and that's whats used to fire people most of the time. I loved my job. Management just wasn't the best. When i was released of my duties, they turned around and fired 3 of their managers at the site where I was.
If you are good on the phones, they will keep you on them.
Direct Sales Representative (Former Employee) – Omaha, NE – July 1, 2016
The harder you work, the more you earn. Solid management team who make themselves available to assist you when needed. Fair compensation plan and benefits. Great co-workers. Love meeting new people and working outdoors (when the weather is nice).