Benefits are outstanding, helping customers was rewarding but work was constantly answering incoming calls back to back with no downtime.
Tier 1 Technical Support (Former Employee) – Omaha, NE – December 20, 2016
I worked 10 hour days 4 days a week. Repetitive incoming calls, back to back. Troubleshooting/problem solving continually. The benefits were great and started right after employment. Discounted services for all employees.
The cons were micromanagement, favoritism, nepotism, lack of management training for those put in charge of others. Pettiness, shaming employees publicly when they failed to meet sales quotas stating, "you're letting your team down", "Look at this new employee who has sold so much better than you!" in team meetings.
Strict absentee and tardy rules, constantly facing possible termination and being reminded of it constantly. Basically, highschool mentality. Lack of recognition for innovative thinking, jealousy and micro management without genuine acknowledgement and empathy from supervisors. Being a "senior" and constantly hearing in meetings and in conversation, how basically unteachable, frustrating and basically stupid, seniors were to work with and how much they dreaded getting one on the phone. Toxic work environment.
Also, the stringent pressure to sell, sell, sell with limited access to promotions and/or tools to sincerely assist the customer made the job, finally intolerable for me.
Games, great benefit package and some room for improvement
Micromanagement, public shaming, promoting people to management prior to having them pass a mental and emotional assessment