Solutions Store Manager (Former Employee) – Herndon, VA – October 10, 2016
Have to be available 24-7, weekends as well. Although I have achieved to be the best leader of the east coast amongst all solutions centers, and have built a phenomenal team, exceeding all sales goals, I have very little time left for my family. It has been a very productive experience but now I am looking to return to HR which is where I found my calling.
Customer Service/Sales Agent (Former Employee) – Chesapeake, VA – October 17, 2016
My typical work day would include but not limited to handling inbound calls selling cox service (Phone, internet, TV, and home security) to customers setting up,moving,or upgrading cox cable services. I also had to maintain or exceed goal for different metrics such as Average handle time,quality, revenue per month, sales per month, attendance, and schedule adherence. I learned to become a better co-worker by adjusting to the style of Cox. My management and co-workers where all on one accord and everyone tried to help each other as best we could to ensure not only were you successful as an employee but the entire team was successful. The hardest part of the job was putting all the pieces together from training to production to ensure all orders were placed in the system correctly (which I was able to accomplish within 2-3 weeks). The most enjoyable part of the job was the environment and atmosphere of the center. Cox does everything they can to ensure a comfortable and safe work place. The managers where very open and made it priority that all agents become successful through effective coaching and development.
Loved working at the radio very entertaining and got to meet all kinds of celebrities
Radio DJ (Former Employee) – Honolulu, HI – October 17, 2016
Cox radio on six different radio stations all in the same building as very nice being able to walk out of my station and have a whole different vibe on different stations as you walked on the hallway. Everybody was extremely nice had a lot of fun together lots of events and parties, had my own radio show after six months of working there loved it-
Get to go to fun events and festivals, went to different clubs every nigh, met a lot of nice people.
Have to be out at the clubs doing events until 4am, then waking up at 6 o'clock and going in for the morning show
Contractor (Former Employee) – Atlanta, GA – October 17, 2016
Cox is a death trap for project managers who contract there. They are way too political to allow you to do your job. The projects are sloppy and then competing interests derail any momentum you do gain
fun place to work,lots of activies and incentives for the employees
Technical Support Representative (Current Employee) – Wichita, KS – October 14, 2016
- fix customer work orders - change order codes - help customer service reps with entering or completing work orders - Reply to email request from internal customers - Correspond via snail mail to customers about their accounts or requests.
learned to manage a team. As a Wildly important goal (WIG) ambassador, I am responsible for updating team about achievements and weekly and monthly goals.
My co-workers have been wonderful to work with and very supportive in my roll.
The hard part was getting used to the notation that change is always constant at cox.
learning new things is always fun and challenging, so i always love that about working at cox.
Customer Retention Specialist (Current Employee) – OKC, OK – October 13, 2016
Not what was described when they hired me. IT is a call center and you take one call after another for the entire shift. They monitor every metric possible and will ask you ask you to speak to them. They over analyze things and make it hard to take care of the customer
Product Support Analyst (Former Employee) – Dunwoody, GA – October 10, 2016
A typical day of work @ COX Communications involves reading emails to verify if there have been outages since the previous shift. We then verify that all systems/applications are up and running properly.
Support end users, using tools they may have issues logging into, or analyze/resolve tickets the end users may have submitted. Most tickets pertain to issues experienced while utilizing different CABLE applications. If outages are determined, start up a conference bridge with all necessary parties (engineers, NOC, Instant Management, managers, etc) to discuss the issue and determine a resolution. Notify end users of status of outage and root cause.
The most enjoyable part of the job is when all teams work together and promptly rectify the issue so that end users can resume work and perform their duties more efficiently.
Go All Digital Project Manager (Current Employee) – Las Vegas, NV – October 7, 2016
Great company where working on a very detailed interpersonal level is the general expectation. Speaking with upper leadership personnel and getting workflow adjusted for projects is a simple procedure. I looked forward to coming to work every day!!
Project Manager (Current Employee) – Atlanta, GA – October 5, 2016
IT is currently undergoing another change to move to a Devops model. Some depts are better at partnering with other teams but still can be hard to meet deadlines because of internal conflicts. Lots of churn with vendors is also causing projects to suffer from lack of SME's.
Field Service Technician (Former Employee) – Fairfax, VA – September 28, 2016
Cox was a wonderful place to work until the company went private. I really enjoyed working there before that. After that it became somewhat like a kindergarten class, Never wanting to say the wrong thing or anything for that matter that might be considered against the way the company wanted things done. Fellow employees would hide and listen to your conversations with other people then report back to your supervisor or manager. When ever you were asked how you were doing, your response had better be Great! Never Better! We called it "Pie in the sky" In the end, the company tried to make life miserable to get you to quit, or found a reason to fire you. That is just how it was.
Loss Prevention Auditor II (Former Employee) – Omaha, NE – September 28, 2016
I loved my time here, great benefits, they take care of their own. My department was eliminated, due to downsizing. I would've loved to stay in some capacity, and I would go back if ever given the chance.
Call Center Customer Service Representative (Former Employee) – Chesapeake, VA – September 21, 2016
Job as a technical support rep is very repetitive but the company was good at keeping the team involved in other contest and drawings. We had weekly meetings to make sure that the team knew our goals and discussed wait needed to be fixed to reach those goals.