Pros: High hourly rates, commissions for sales, competitive environment, nice people, and opportunities for advancement..
Cons: Difficulty of getting a flexible schedule
COX is really a wonderful place to work.
What I love most about it is that when you succeed or when you do a good job you're recognized for it..
If you're an overachiever, and go above and beyond you even get paid for it.
Compensation is awesome, an hourly rate as well as commission, and to be honest there really is no limit to the amount of money you can make in commissions..
A typical day at work for myself being a Tech Support Representative.. I get in, log into my computer and desk phone, then at the start of my shift I put myself into the call queue then assist customers calling in until I leave for the night..
Two paid 15 minute breaks, and a 1 hour lunch..
Working here for almost a year I have learned how to talk to people with confidence, or at least with more confidence that is..
Management is very different here, nothing like anywhere else I have ever worked..
Managers and Supervisors are more so like coaches, it's their job to motivate and push us front line employees..
Working here you do not really have much time to get to know or build relationships with most of the people that you work with.. Because there's so many of us.. We are all grouped into teams and we are to sit with our team.. So the people on your team and the people in your training classes are the ones you really get to associate with..
The hardest part of the job for myself would be just staying in one area and not moving around much for 8 hours a day..
The hardest part for most others from what I have gathered is sales.
The most enjoyable part of the job for me – more... would be working in a competitive environment, and really getting to channel my energy and effort into something that benefits me and gets me further. The fight to be #1 here is fierce, but in a good way, a clean way. Here we are expected to do it by the book, and to uphold good morals and honesty. So stealing sales, and any unethical behavior is taken very seriously and usually corrected by termination.
My only complaint about working here I like and also dislike..
Our employee schedules.. They are assigned to us based on completely open availability, so it is understood that you are to be able to work your schedule no matter what.. They are not assigned based on what works for you.. There are shift bids every 6 months for each department, so the higher your rank is, the higher your chances are of getting a more favorable shift, but your tenure with the company also plays a great part in getting a more favorable shift.
My issue with this is that this causes great amount of employees to leave the company or seek employment elsewhere because of the simple fact that they cannot be available to work the shifts assigned to them.. So a lot of the newer people do not really get a chance to build that tenure or get themselves to a higher rank and then their only option really is to quit.
I love this method as well because it really does push us employees to work harder and always try our best, if we want something we have to work for it. And working hard for something that you want is always a good moral to carry.
This is also very good for the company because it allows them to filter out the extraordinary ones make sure that they get to where they want to be in the company for that hard work and effort being put into the role..
Overall, this is an amazing place to work..
I love it here.. – less