Good Pay and benefits but bad work environment
Technical Support/Call Center (Former Employee) – Chesapeake, VA – April 4, 2016
There pay and benefits are excellent, there training is substandard like training from the 80's and the training programs in the computer never worked. I was hired for technical support to troubleshoot problems with customers internet, phone, and cable I was told during the interview selling was no required we just need to suggest Cox new products to the customers and make them aware of the benefits, and I was told the same thing through training. once I finished training I found out it was a lie, and the job was actually 75% sales 25% technical support and they based your job performance on your sales statistics and if you had poor sales 3 months in a row you was terminated. The problem with selling was Cox has multiple problems in multiple states with wiring, network, connectivity and 9 times out of 10 customer would call irate because there services working for years and it is very hard to sell a customer a new product when there current services was not working. This made for a very stressful work environment.
Good pay, and Benefits
Management lies, and extreamly stressful job