Customer Loyalty Representative (Current Employee) – Oklahoma City, OK – January 29, 2016
I enjoy the diversity of the people as well as the acknowledgement for the well-being of their employees. It is most enjoyable to know that when things get stuff such change in weather that it is the employee's well-being they look after as first priority.
SENIOR SOLUTION SPECIALIST (Current Employee) – Alexandria, VA – January 28, 2016
Cox as a company is an amazing company to work for, in comparison to xfinity and Verizon they actually care and strive for customer excellence. Micro manages a bit but goals are attainable and compensation is competitive.
Plenty of training and support on every level to gain confidence with learning.
Change Management Analyst (Contractor) (Former Employee) – Phoenix, AZ – January 28, 2016
Strong team environment that consisted of sharing knowledge that enables employees on every level to understand the requirements of maintaining customers complete satisfaction and network connectivity.
Cox Business Fulfillment Tech (Former Employee) – San Diego, CA – January 27, 2016
It always depends on the department you work for, when you're in a big company like COX, but as a technician, working in the Transport department, Cox is a fantastic place to work. Training, education, and opportunity are a big focus at Cox. They really believe in self promotion and internal development of their employees. I continuously learned more and more about how the network was built and supported. Growth of the business was a big part of our goals so there were always new challenges and new opportunities. I worked in 3 different systems across the US and Cox attracts a very high caliber in its people, for the most part, so it is a great team to work with. The hardest part of the job was the constant state of change, but this was also the most enjoyable in that things were never boring. There were always new challenges and new environments to work in. Every day was something new and different.
New opportunities, great people, cool new environments to work in
Customers have a bad perception of the "The Cable Company" that has to be challenged, everyday.
Flare Representative (Former Employee) – Hampton, VA – January 25, 2016
great company i enjoyed the start up company for flare, the company ended all in all i appreciated working for them, my manager lived out of state but he made working for him very simple he came down once a month and was always available when needed.
A great company to work for if you are willing to go above and beyond to meet your monthly sales goals. Awesome communication between higher ups all the way down to entry level sales. A real team environment!
Inbound Sales Representative (Current Employee) – Chesapeake, VA – January 18, 2016
If you have never worked at a call center or sitting at a desk all day, please reconsider this job . The calls are endless . Your glued to your desk all day. Mandatory overtime. Too many metrics. They expect you to be talking to customer literally every second of you 8 hour shrift, except for your lunch break and 2 15s. Call quality, close rate, bundle sale, home security, sales focus time, ect. The system we use is 15 years old . Training isn't good because most things are situational, meaning you learn as you go . Most of your peers do not do the job accurately, and you get stuck with up happy customers.
PRESSURE FROM SUPERVISORS, high turn over rate, un happy customers
Supervisor (Former Employee) – Tucson, AZ – January 7, 2016
I truly enjoyed working there and if not for the need to move to another state, I would still be working for them. Everyone was pleasant to work with on a daily basis. Managers listened and made time to insure that issues were addressed or taken care of at all times. They compensated us well for our work. Opportunities to learn and expand your knowledge base were always available. The people were the most enjoyable part. The hardest part was leaving the company.
Great managers and overall the company cares about its employees