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Cox Communications
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535 reviews

Cox Communications Employer Reviews

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A great place to work, great people and very supportive mangers
Communications Specialist (Current Employee), San Diego, CASeptember 17, 2014
Pros: onsite cafe, free coffee, a gym
Cons: my drive over 1.45 to 2 hours
I’m very lucky to have a flexible schedule, I work closely with my corporate office that is out of state with communications that will impact our agents on the floor. My company is very supportive in our community, I’m able to volunteer for several events throughout the year.

My job consists of sending and updating communications and m&p’s for the – more... agents that support our customers. – less
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Project Management
Project Manager I (Current Employee), Rancho Santa Margarita, CASeptember 15, 2014
Pros: remote position
Cons: company downsizing
Receive Projects, create scope, and outline project, work with stakeholders and work stream leaders to complete the project on time. Monitor documentation making all items are prepared and archived. monitor budget and cost spending of project. Various Project Management duties.
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Cox Communications
CCRT-Intern (Former Employee), Pensacola, FLSeptember 15, 2014
A typical day at work was me getting a cup of coffee when I walked in around 5:30 every morning. After my coffee I would go to my desk and log in/clock in as everyone else does. Then once I was clocked in I put myself on call and waited for a customer to get connected to my line. I learned how to troubleshoot video, phone, and data services and how – more... to be a good customer services rep. All in all, Cox Communications was a great place to work as a CCRT-Intern. – less
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Good Company
Product Marketing Manager- CDT (Current Employee), Atlanta, GASeptember 14, 2014
Good company - great pay and benefits. Opportunity to move among departments, divisions and other companies. Plus lots of potential for training.
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productive & fun place to work at, talked to people all over the US
Temporary Business Billing Representative (Former Employee), Warwick, RISeptember 11, 2014
Pros: salary
Cons: contract position
Very culturally diverse, facility was incredible.Great Fun projects & events going on weekly.
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Fun work place
Account Service Representative (Former Employee), Tulsa okSeptember 11, 2014
Pros: the company treated its employees very well
Cons: customers felt entitled to free services and credits.
I worked with a great group of people and management was excellent.
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great company
TSR Engineer- Test (Former Employee), las vegas, nvSeptember 9, 2014
simple great job
•a typical day at work
•what you learned
•management
•your co-workers
•the hardest part of the job
•the most enjoyable part of the job
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Sr. Consultant (Former Employee), Rancho SantaMargarita, CASeptember 8, 2014
a typical day at work - Busy
what you learned - New Technologies
management - Good
your co-workers - Good
the hardest part of the job - None
the most enjoyable part of the job - Everything
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Good pay and great job culture, job security low
Retention Specialist (Former Employee), Oklahoma City, OKSeptember 8, 2014
Pros: great benefits, pay
Cons: scheduling, growth opportunties, irrate customers
After working at Cox three years I have experienced very little opportunities for growth. Overall the company is a great place to work for.
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very routine
Senior Solutions Specialist (Former Employee), Lafayette LASeptember 6, 2014
Company is very sales focused. Sales goals and metrics are assigned to you each month based on the companies needs not on your abilities. if you miss your goals 3 months in row you will be terminated. The leaders have poor coaching and training skills although they try. The leaders have no control over the discipline process and cannot /will not intervene – more... to save you.
Cox gives employees plenty of PTO and are lenient depending on you department.
The company is going thru a huge growing up and learning phase and while they try to get into the big league with other cable companies. Unfortunately they are not as concerned with keeping tenured employees unless you are a manager. – less
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work was easy to me
sales rep (Former Employee), phoenix ,azSeptember 5, 2014
Pros: times of when i had to work was flexible
Cons: trianing was not payed it took forever
working for cox was easy i am just a peoples person so talking to customers all day for a living would be nice
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Family Enviroment
Client Support Specialist III (Current Employee), West Warwick, Rhode IslandSeptember 1, 2014
Pros: great people, great pay, free cable
Cons: health care package could be better
I love working at this company, however our corporate office has decided to outsource most of the Client Side support. Working here for the past 18 years has been an evolving challenge and it has made me grow as an individual both personally and professionally.
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Work and Personal life balance
Customer Care Strategy and Analysis Manager (Former Employee), Atlanta, GASeptember 1, 2014
Pros: great pay
Cons: required to complete 2-3 employees jobs
Empathic to personal and family situation. Enjoyed working there for a couple of years.
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Great Company
Mgr. Technology - OSS (Current Employee), Atlanta, GAAugust 28, 2014
Task - Oriented.

Co-workers are very hard-working and dedicated.
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standard sales job
Retail Solutions Specialist (Current Employee), Arkansas City, KSAugust 28, 2014
Pros: weekends off
Cons: decrease twice in commission structure pay out
sales are a huge point for this position. if you do not meet your goal for three months you will be terminated. the sales commission is not nearly as good as it has been in the past years. Management is awesome when able to be contacted.
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Great place to work! Great people to work with.
Event Sale Coordinator/Active Seller's Agent (Former Employee), Atlanta, GAAugust 27, 2014
Cox is a great company to work for. I had fun and also got a lot of work done. Great balance. People care about each other and are always available to help each other.
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Busy days, physical, serving many roles in one day, longer than average work hours.
Field Operations Representative (Current Employee), Chesapeake, VAAugust 21, 2014
Pros: good pay/benefits, accrued paid time off, some holidays
Cons: inconvenient hours, life balance, marginal disconnect between corporate and majority of co. employees, difficult for career advancement without inside ties, connections
Solid, work, some communications on day to day basis in regards to customer service, decent pay to make a living, not much on tuition assistance if pursuing higher education as it pertains to company. Work independently mostly, not a field however, I want to stick with as I have a business background prior to Cox Comm. Hence my completion of degree – more... program while employed with Cox Comm. Hoping to get back into the game as far as original career passions for creative marketing, bus. admin., or advertising. – less
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Great place
Technical Support Phoenix (Current Employee), Phoenix, AZAugust 21, 2014
The schedules are great, the customers are nice internal and external.

The hardest part of my job is being away from home
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Decent place to work and good learning experience
Customer Service Representtive Level 1 (Former Employee), Warwick, RIAugust 20, 2014
Pros: interesting work with a great cafe and outside areas for lunch and a great place for learning
Cons: short timed breaks and lunches with no excuse policy for lates and absences. very strict.
This was a call center for the cable company Cox. I was 1st tier technical support for high speed internet and cable tv. It was fast paced so the day went by fast. It was very stressful at times whenever cable or internet was down for customers. Their breaks and lunches were short and everything was timed. I like my co-workers but the management could – more... have been better. They also have a high turn over rate. – less
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Amazing group. Would not have left if they weren't closing call center.
Technical Service Representative/Spanish (Former Employee), San Diego, CAAugust 19, 2014
Amazing group. Would not have left if they weren't closing call center.

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About Cox Communications

Cox Communications is a multi-service broadband communications and entertainment company with 6.2 million total residential and – Read more

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