Horrible place to work for.
Pros: Pay is decent for a call center, vacation time is decent, and benefits are good.
Cons: The management is horrible, the supervisors like to embarrass employees in front of others, the supervisors only care about sales, not interested in fixing customer issues, not family oriented.
This company is horrible to work for. Their software is outdated and hard to use. Management is unapproachable and likes to browbeat employees. They expect their tech support to be more sales oriented and less focused on fixing customers issues. All they care about is stats and sales so the supervisors can get their bonuses. In meetings all they do is try to embarrass employees who they feel aren't living up to their standards which is constantly changing and made more difficult. They have shut down several call centers and consolidated and now they have doubled their expectations of sales from last year. It seems they have a thousand ways they can fire you over the smallest issues. Although legally they can't make you do this, they strongly suggest you cut your 3 breaks short if you run over on a call to stay within adherence. In other words they want you to work for free just so you stay within adherence. They have all these different screens you're supposed to log different things in and only give you 30 seconds to do it which is nearly impossible and right down ridiculous. There are outages just about every night which increases the call volume and they want a certain percentage of sales based on calls taken from already angry customers. If a customer wants a technician out but the technician deems it was an avoidable visit, then they get you on avoidable truck roll. No matter how well you're doing they always say you need improvement. The new shift bid they put in place this year is absolutely ridiculous. The list goes on and on.