Pros: minimal cost on all services for my home.
Cons: not being able to transfer back to my original position
Cox Communications 09-01 to 10-03
Promoted - Follow Up Dispatcher
Assistant to technicians in the field, created new service accounts, and added services to already established accounts. Offered campaigns to encourage customers to purchase new product. Called customers and made sure they were satisfied with their services. Assign after-hour-hour technicians.
Promoted – more... - Dispatch Task Force
Trouble shoot accounts before technicians arrived to customer locations. Called customer in advance of technician’s arrival. Assigned work to technicians.
Worked with teams of field technicians. Add services and equipment to customer accounts. Provided in office support to technicians who were troubleshooting customer problems.
Remedy Staffing, Cox Communications 07-00 to 08-01
Systems Dispatch temp to hire through Remedy Staffing
Monitored for outages in telephone, data and video systems, using various monitoring programs. Assigned technicians to outage area. Task included tracking progress of outage repair. Assisted technician with problem resolutions and contacting the proper agencies as needed
Learned many programs, telephones systems, computer systems, and cable television programs.
Management overall was great and helpful.
Co-workers were easy to get along with and very helpful.
Hardest part of the job was when my supervisor asked me to change positions she thought I would be a good match for this position. My job expectations were different and was not a good match for me after all. I could not opt out of this new position and they let me go. I was very disapointed, and hurt.
Most enjoyable was being able to advance in my skills and knowledge. – less