A busy and hectic workplace with irate customers wondering when will their device be fixed.
Pros: helping customers, fixing devices
Cons: short breaks, no healthcare, always back-logged
A typical work day at CPR was when customers would come into the store to see if their phone , labtop, or camera could be fixed. Usually I would tell the customer that their device could be fixed and that they could keep their device until the part was delivered.
While working for the company I learned how to treat water damage phones and how to take apart some of the devices correctly.
Before management changed the operation of the store ran smoothly and the customers always had their devices fixed within that week. After the new management came thimgs started to get a little back-logged.
I only had two co-workers to work with at the store. The manager was always stressed and upset about the customers calling and asking when will the devices be ready. The other co-worker was really nice and helpful when the store became busy.
The hardest part of the job was reminding customers that their part had not arrived yet to fix their device, or to come to the store and pick up the device that has been ready for weeks.
The best part of the job was when I could help an angry customer become a happy customer.