Pros: access to high tech devices
Cons: high pressure environment with extensive travel
A typical day at work varied greatly.
I instructed hospital staff who purchased CPSI's electronic medical record software package by traveling to their site, or taught online WebEx classes, ,or supported call queue to resolve problems.
This software package includes: appointment scheduling, registration
,insurance pre-cert,medical necessity, and surgeon procedure preference card charging.
I learned software applications that enabled hospitals to utilize an electronic medical record. Several managers were transferred into my department from other areas of the company but only had a rudimentary knowledge of this software package. Employee turn over made it a challenge to have enough trained co-workers available.
The hardest part of the job was trying to unravel unforeseen tech problems. Sometimes we did resolve them and that was most enjoyable part of the job was helping customers.