CPSI Employer Reviews

My job entitled customer support with the software and ability to speak and perform to my best. I would work on issues that sites had with the software and would help them resolve the issue with research and testing. I would get a list of issues that would need to be completed and resolved with in a certain amount of time while also taking in new calls – more... from the customers. I work together with my co-wokers as a team and to resolve issues faster.The hardest part of the job was the traveling. The most enjoyable part of the job was the overall help the management team had to help any way possible and made it feel more of a family environment. – less

A typical day at work was me calling different insurance companies trying to resolving unpaid claim issues. I learned how to work there phone and computer systems. Upper management was not seen very often. My co-worker was all very professional and nice.

I absolutely love this company. I wish the job was not temporarily. The hours are great and the people are even greater. I have learned so much information about data entry. I will truly take this as a learning experience.

I enjoy my job and those I work with. I am currently seeking to live elsewhere from Mobile, AL.

Im a very hard worker and love to learn new things. my work day started at 8:00 a.a til 5 :00 p.pm Monday through Friday, my task varied on days.

Strict work environment where productivity was regarded greater than the producers. All employees, including management, were underpaid and operated under a medium-high level of stress daily. Training was at a minimum, and team work was scarce. I learned time management skills, and the importance of self motivation. There was little to no work on the – more... weekends, and workdays ended by 5:00 pm whenever possible. I enjoyed the opportunity to spend more time with my family. – less

Long hours M-Thurs,overtime available on Fridays (sometimes mandatory if behind on calls).Have gained experience and more knowledge in Healthcare Information.The supervisors are nice and willing to help when needed.I like that many hospitals and facilities offer assistance to persons who may be indigent and/or temporarily not able to pay for care provided.I – more... keep to myself, therefore am not involved in cliques and mess.I believe that we should be paid more for the long hours we work.Unfortunately there is little to no room for advancement.I do not like how we are required to make 12 calls an hour and the hour we get for lunch and the two 15 minute breaks are calculated into the 12 calls per hour standard and if the system is running slowly or there are problems with the site (getting constantly kicked out or it freezes) you can pretty much hang up reaching the quota.I hear collectors talk about patients/guarantors very badly and constantly cursing,and holding long conversations that have absolutely NOTHING to do with work,the supervisors either do not hear it or chose to ignore it.For example they talk about how people are not able to pay their bills,how they hate talking to old people,and other situations/circumstances that should not be made fun of.They should realize that they never know when/if it may be them in those same situations.That is VERY unprofessional and tacky.And be forewarned, if you are a cold-natured person/do not like being cold,be prepared to freeze!!The air conditioner is unneccesarily and constantly too low. – less

I'm going to be honest. *EVERYONE* hates this job. You will have some that love it, (but that’s usually b/c they are in good with someone in power.) There are workers that use profanity all day and management doesn't see it. There are others that do their job very well and haven't been promoted while others with 1/3 experience get promoted b/c they – more... knew the right people. Your co-workers are out for themselves too. Be careful. If something happened that you didnt think anything of, you'll be called into the office when you get back home over something you had NO IDEA that was a problem. I have people in OTHER DEPARTMENTS coming to me and telling me what was being said about me, and it's all untrue. If you get let go, you'll never know what was said that got you done in so therefore you can't defend yourself. If you get liked, folks will look out for you. If not, you're on your own and will be let go (or quit) in about a year. I suggest you come to this job if you are hard up for work, get what you can from it and find something better. My class was told IN TRAINING that if "we don't like you, we WILL get rid of you. It may take a while, but we will do it." They weren't playing. You won't get this job unless you know someone and they can pull some strings for you. The person who got me on the job quit the week I started b/c they tried to demote them. That person had been on 10 YEARS. Now, a girl that's worked there for less than a year does her job. – less

This was a great place to work except for the pay and managerial style. If you enjoy problem solving on *NIX servers then you will enjoy being knee deep in problems to figure out. If you need instruction on how to go about fixing issues then you should probably apply elsewhere.

Great structured business and call center. Great staring off job

Making multiply calls to customers who are accounts are due.

Great job, loved it, close knit company. Management is great, great co workers, long hours.

CPSI taught me so much.
CPSI is willing to train you and groom you to be a professional in the ever growing healthcare industry if you are willing and eager to learn.

My job consisted of handling the billing and payment processing for our client.

Employees at CPSI can expect to travel often so you can expect to be away from your family for weeks or months at a time.