My location was very slow-paced, so it involved a lot of cleaning and daily maintenance, sometimes way more than it involved helping actual customers. During the holidays, business picked up a lot and you have to be able to keep a lot of tasks in mind at once, and be comfortable speaking loudly over the hustle and bustle. Management changed a lot while I was there but settled in much more in the months before I left. The management team overall was vocal about praise for excellent work, and offered constructive criticism when goals were not met. Advancement within the company is not easy unless you are willing/able to relocate, but as long as you do your job as described, the job is not difficult to keep. There is incentive to keep staff turnover low, because of the large volume of product that Crate carries, all of which we are expected to know about. The hardest part of the job was knowing the product and being able to talk about it with the customers, but with time you get more used to it. Customers often expect you to help them put together housewarming/hostess/bridal shower gifts, so knowing the product and how certain pieces work together becomes very important.