Crawford & Company Employee Reviews

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Disorganized with poor follow through
Multi-line Property Adjuster (Current Employee) –  NYC, NYFebruary 3, 2018
Poorly managed, they think that salary means 70+ hours a week for months on end, only thing they are concerned with is production. Awful health insurance.
Pros
flexibility in schedule
Cons
Poor benefits, bad management
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Heavy work load, production goals are always rising leaving bonuses un obtainable
FL Senior P&C Adjuster (Current Employee) –  FkoridaFebruary 2, 2018
Stressful, high volume with low billing fees.
Major focus on spread sheets.
Requires duplication of most task to correctly enter, time, mileage, billing, vacation time
Pros
Limited Supervision
Cons
Volume / cost cutting business model. Do more with less
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Professional environment
Inside Adjuster (Former Employee) –  Atlanta, GAJanuary 11, 2018
Working with Crawford was on of the greatest experiences I have had as an adjuster. The management was very professional as well as approachable. Though the hours were long, you achieved a since of purpose as you met the needs of the people to whom you served.
Pros
Professional environment
Cons
Must meet the qualification to join the team
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Has good and bad
Claims Adjuster (Current Employee) –  Cleveland, OHJanuary 5, 2018
Was able to work from home. Micro managed!! Company car was provided!! Have to take the good with the bad.

All in all it is an okay place to work for a little bit, but I would not recommend retire from here!!
Pros
Company car, work from home, set your own schedule
Cons
Micro managed, pay, management
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No career advancement
ON BOARDING SPECIALIST (Current Employee) –  Peachtree Corners, GADecember 27, 2017
There is no career advancement within the company. There are frequent layoffs.The company has relocated which makes a difficult commute. There is no flexibility with work hours.
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Very high pressure with no management support for new employees. Your expected to already be trained.
Adjuster (Former Employee) –  southeasten RegionDecember 23, 2017
Management in Franklin TN is horrible and if your a new employee working from home good luck with any support... They literally throw you out in the field and actually expect you to not only know how to handle clms but also expect you to know how to complete all electronic filing and reporting (Crawford's precedures and guidelines) after a 1-2 day training class where your expected to retain all the information hearing it verbally 1 time.. ,

Your expected to set up your office at home with their mostly used, not working properly, computer equipment (from the latest fired employee) and you began work that Monday... It's the most confusing and frustrating first 30 days imaginable!! There is litterally no support, no manuals, no co workers to assist you,

When something will not work and that's everything from your laptop freezes or how to download your photos into their own computer system... Management is very demanding, doesn't care, and simply tells you to figure all hurdles out on your own.... And if you can't figure it out on your own, you will get fired prior to your 90 days which they will fire you and can for no reason or any reason in the state of TN..,

ive only had 2 other employers, this was nothing short of a horrid nightmare experience because you are simply list at times and until you get the cell numbers of another field rep, YOU STAY THAT WAY.... The management in the Franklin TN office literally could care less about helping a new employee get started in a successful way and if help is requested it's responded to in a negative type way,
Pros
Good starting salary, and a new car...
Cons
Careless management re new employees, horrible initial training, terminate struggling employees rather than help them succeed...
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ok
Senior Programmer Analyst (Former Employee) –  Sunrise, FL 33323December 21, 2017
Crawford & Company was some what fast passed unfortunately many positions are transferring to India and other country. I financial decisions to be able to compete...
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Poor upper level manager.
Auto Claims Team Manager (Former Employee) –  Atlanta GA, and Winter Haven, FL.December 18, 2017
Management did not back-up lower level managers when needed.
Typical workday is fast-paced, 10-11 hours per day.
Most enjoyable part of the job is being able to train adjusters and see their improvement.
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Work was steady
Property and Casualty Adjuster (Current Employee) –  Atlanta, GANovember 27, 2017
The team was good to work with is nice and helpful, and you can move up with in the department. Managers help you work to get a position that works for you. Fun place to work. The communication is not the best, but it can get better.
Pros
work with your schedule
Cons
sometimes you have to work late
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Productive
Claims Support Representative (Former Employee) –  Atlanta, GANovember 26, 2017
Handle customer inquires, complaints for the BP Deep Horizon incident April 20, 2010. Affected Alabama, Florida, Louisiana, Mississippi and Texas. Calm angry callers, repair trust, locate resources for problem resolution.

•Assisting claimants with summary of options for filling claims and different claim forms.
•Checking claim status – verify historic information and documents.
•Explaining deficiency letters.
•Escalation claims due to extreme circumstances
•Managed a high-volume workload within a deadline-driven environment
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Terrible Management, Bad decision making
Employee (Former Employee) –  City of Sunrise, FLNovember 9, 2017
Don't go there! Bad management, bad decision making, shipped jobs overseas to low quality workers. Lack of communication, interaction between departments and between employees and management.
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Crawford
Causality Field adjuster (Current Employee) –  Schaumburg, ILOctober 29, 2017
not enough pay for the amount of work and hours they expect you to put in. They were not upfront with you at the interview process. Poor management skills.
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Used to be a great place
Generalist | Administrative Assistant (Former Employee) –  Centennial, COOctober 18, 2017
Used to be a great employer until they began to let all of their employees go and began to outsource everything. Great job but no longer somewhere you can count on job security.
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corporate environment
Claims Representative (Former Employee) –  Sandy Springs, GAOctober 18, 2017
nice environment. my contract ended only due to long term medical illness which required surgery and 6 months rehabilitation. normal workplace drama, but staying to yourself keeps it away.
Pros
free lunches every once in a while
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Service all types of Commercial-Residential Clients
Customer Service Property Claim Representative (Former Employee) –  USAOctober 15, 2017
A independent adjusting worldwide company
Learned how to balance incoming workflow and meet production goals detailed by corporate requirements on a continual basis
Pros
Good corporate structure
Cons
Travelling thruout US
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Good company to work for
Administrative Assistant (Current Employee) –  Brookfield, WIOctober 5, 2017
It was a pleasure working for Crawford & Company. Good management. A good work balance. Everyone worked as a team and got along. A great work environment
Pros
Worked by yourself, good management
Cons
Nothing
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Fast-Paced productive
Customer Service Representative/ Claims Associate (Former Employee) –  Dunwoody, GAOctober 5, 2017
Hours are flexible, over-time is available. Pay is in accordance to work-load. Open door policy, management is helpful. Great location for breaks and lunches.
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Great company years ago.
Senior Claims Examiner/ Acting Branch Manager (Former Employee) –  Las Vegas, NVSeptember 21, 2017
Crawford & Company left the workers compensation industry in 2013-2014. It was fast paced. Learned quite a bit in other lines of business. Would have stayed had it not been for pulling out of workers compensation.
Pros
Autonomy-
Cons
N/a
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Great atmosphere and easing going people
Quality Assurance/ Records Analyst (Former Employee) –  Brooklyn, NYSeptember 18, 2017
I had to to enter claims CPT and diagnosis codes into the system via data entry. I also had to monitor and review a high volume of workmen compensation medical claims, and check for any discrepancies.
Pros
Health insurance and pension benefits
Cons
travel time to the job
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My opinion is that they only cared about numbers
Sr. WC Claim Examiner (Former Employee) –  Overland Park, KSSeptember 16, 2017
I worked there a little over 5 years. I was working 7 days a week and could not keep up with the demand. I was let go since I was not able to keep my desk current.
Pros
Good benefits
Cons
Stress level was very high
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Overall rating

3.7
Based on 255 reviews
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Ratings by category

3.5Work/Life Balance
3.5Compensation/Benefits
3.1Job Security/Advancement
3.4Management
3.5Culture